Product Manager
Voice
Updated on 4/10/2024
Five9

1,001-5,000 employees

Cloud based call and contact center software
Company Overview
Five9's mission is to empower organizations to transform their contact centers into customer engagement centers of excellence. The company provides software for managing omnichannel customer interactions including voice, SMS, chat, email, social, video, and more.
Data & Analytics
AI & Machine Learning

Company Stage

Series D

Total Funding

$126.6M

Founded

2001

Headquarters

San Ramon, California

Growth & Insights
Headcount

6 month growth

5%

1 year growth

14%

2 year growth

26%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Management
CategoriesNew
Product Management
Product
Requirements
  • 5+ years of experience working with VoIP, IT, or Network services in a product management or business development role.
  • 3+ years in a customer facing role.
  • Strong understanding of New Product Introduction process.
  • Strong understanding of the product development process, lifecycle management and the requirements definition for success.
  • Excellent written and presentation communication skills.
  • Competitive benchmarking metrics and performance monitoring.
  • Possesses \
  • Experience in and strong understanding of Contact Center, UC Services, Long Distance/ Toll Free, and WAN/Network Access services.
Responsibilities
  • Product definition and description of a best in class, market leading telco and network experience for Five9 customers and service provider partners.
  • Responsible for market strategy, high level requirements, positioning, and delivery of Five9 network services offerings for the enterprise and Service Provider channels.
  • Responsible for the Product Management of the Five9 usage business, inclusive of telco and connectivity offers.
  • Provide cross functional leadership as member of cross functional team (Product, Architecture, Operations, GTM, Legal, Finance, etc.) to build and execute a short, medium, and long-term product strategy relative to a telco and network strategic initiative.
  • Support a team of connectivity services professionals that design, manage, and onboard customers, carrier resellers and technology alliance partners to ensure standards guidance is available, understood, and occasional direct support of complex deployments.
  • Creation and maintenance of Traditional Product Management artifacts (Service Descriptions, product requirements, roadmaps, overviews, positioning and competitive benchmarking, etc.).