Installation Engineer - Elevators and Escalators, Volume Business

Certified as a Top Employer for the UAE, Qatar, KSA, and Oman, KONE is dedicated to creating a better world of work and demonstrates this through excellent people practices.

We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team, putting our people first, and creating a workplace that nurtures collaboration, diversity, growth, and well-being.

Roles & Responsibilities:

Site supervision:
• Accountable for safety, quality, and productivity during installation and handovers, and for raising and actioning corrective actions to any detected non-conformities.
• Responsible for the use of correct KONE installation methods and tools by the installation team, and for proper risk assessment for parts of the installation where the KONE method is not feasible.
• Responsible for proactive site preparations, site readiness, customer deliverables to KONE, site visits, and audits, including resolution of non-conformities with the customer (supported by the Project Manager as needed)
• Responsible for verifying the site execution plan and field cost management as part of the pre-delivery review, assuming site execution responsibility, and thereafter, installation activities and handovers.
• Responsible for maintaining realistic MS 3c (material delivery to site) throughout the S-plan, and for confirming S-plan milestones 3 – 5z.
• Active support to the Project Manager and the Project Admin for the verification of payment status according to the S-plan concept and contract terms
• Responsible for planning and organizing installation activities, site storage and logistics, and needed resources and tools.
• Requests materials to site (MS 3x), confirms arrival of KONE materials to site (MS 3c), receives other materials and services at the site, and performs Goods Receipt.
• Performs handover to the installation team (KONE and subcontractors), clarifying the scope of work, completion date, and other necessary customer milestone dates, as well as target installation hours for own KONE fitters.
• Organizes continuous huddles with the installation team to empower them and proactively prevent interruptions, ensure smooth, continual flow of work on site, with a focus on efficiency and waste reduction.
• Achieves targets for variation sales and change orders during installation, and ensures costs attributable to others are claimed and collected.
• Verifies quality of installation and ensures the scope of work is completed. Is accountable for the final testing of the equipment and for closing any raised items (tester, customer, or third-party inspector, as applicable). Completes a successful handover to maintenance.
• Responsible for quality claims/feedback, timesheet approvals, installation documentation, reporting of installation progress, status, cost accumulation, risks, and managing schedule and other changes.
• Responsible for the management of environmental aspects of the installation (waste and hazardous material handling).

Customer Relationship Management:
• Acts as the primary contact for the customer regarding site management, proactively communicating and using related tools.
• Ensures customer satisfaction with proactive and timely communication, a professional installation process, as well as safety and quality of installation.

Ability to manage multiple customer/project across different locations

People, leadership, and subcontractor relations:
• Responsible for verifying that installers, testers, and other contractors on site are trained, certified, competent, and capable of performing each installation task.
• Accountable for site operatives’ safety, motivation, and well-being.
• Responsible for identifying Installation operative training needs and communicating these to respective line managers, HR, installation subcontracting companies, and procurement.
• Responsible for managing and developing the performance of the team and individuals.
• Responsible for developing and maintaining a proactive and professional relationship with subcontractors’ installation teams and ensuring they meet their commitments.

Continual improvement:
• Responsible for following and continually improving standard ways of working according to LEAN principles.
• Motivates and empowers the installation team to identify waste and make improvements, with a focus on teamwork and collaboration.
• Supports and coaches the installation team to improve their standard ways of working.
• Continually identifies and shares opportunities, root causes, and improvement ideas with the team and other collaborators, applying lean tools (Go & See, retrospectives, improvement sessions).
• Promotes success stories of team improvements, recognizing and rewarding efforts to drive continuous improvement.

Are you the one?

• Bachelor’s Degree in Engineering
• Minimum 3 years of experience with elevators and escalators, with a proven track record in a similar role
• Strong leadership skills and the ability to manage teams on-site
• Customer-centric with excellent communication skills
• Excellent health and safety knowledge is essential for this role.
• Good English and Arabic language skills are an added advantage.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

At KONE, we believe in fair and competitive pay that recognizes performance and supports employee engagement. Our approach covers a comprehensive total rewards package, including both financial and non-financial benefits. We are committed to fostering a culture of fairness, respect, equity, diversity, and inclusion.

Read more on https://kone.com/global/en/careers.html