Call Center Agent

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Welcome to Four Seasons Resort Mallorca at Formentor. Perched on the spectacular Formentor Peninsula, surrounded by the Mediterranean Sea and the breathtaking landscapes of Mallorca, Four Seasons Resort Mallorca at Formentor is a truly extraordinary place to work. Originally opened in 1929, this iconic retreat has been reimagined following an extensive restoration, reopening in August 2024 as Four Seasons’ first resort in Mallorca. Set within a vast private estate, the Resort combines its rich heritage and poetic charm with contemporary luxury and the warm, authentic spirit of Spanish hospitality. Here, nature, history and exceptional service come together to create an inspiring environment for both our guests and our people. Join our team and become part of the story of Formentor — a place where careers are shaped by meaningful experiences, genuine connections and the opportunity to deliver the exceptional, every day.

About the role 

A Call Center Agent will be  the first point of contact for many of our guests, you will embody our brand's warmth, professionalism, and commitment to excellence. The ideal candidate will handle inquiries, reservations, and guest requests with efficiency, accuracy, and a genuine passion for creating exceptional experiences. 

What you will do 

• Handle guest information requests and inquiries via phone, email, and other communication systems, ensuring accuracy and courteous service at all times. 

• Provide guests with complete and accurate information on hotel facilities, rates, and available services. 

•  Keep accurate records of communication and update the reservation system as required. 

•  Collaborate with other departments to ensure guest needs and preferences are effectively communicated and fulfilled. 

•  Support the reservations team with additional requests and tasks when necessary, contributing to team success and a seamless guest experience. 

What you bring 

• Handle guest information requests and inquiries via phone, email, and other communication systems, ensuring accuracy and courteous service at all times. 

• Provide guests with complete and accurate information on hotel facilities, rates, and available services. 

•  Keep accurate records of communication and update the reservation system as required. 

• Collaborate with other departments to ensure guest needs and preferences are effectively communicated and fulfilled. 

• Support the reservations team with additional requests and tasks when necessary, contributing to team success and a seamless guest experience. 

• Our Ideal Reservations Agent candidate will have: 

•  Customer Orientation: Strong focus on customer service with the ability to communicate in a friendly and professional manner, delivering a welcoming and solution-oriented experience. 

• Communication Skills: Excellent verbal and written communication skills, capable of conveying information clearly and effectively. 

•  Problem-Solving Abilities: Proficiency in handling guest inquiries and resolving issues quickly and effectively, always aiming for customer satisfaction. 

• English Proficiency: Advanced level of English, both spoken and written, ensuring smooth communication with international guests. 

• Attention to Detail: High accuracy in managing information, ensuring that all communication and reservation details are correct. 

• Multitasking Ability: Capacity to handle multiple inquiries simultaneously while maintaining high service quality. 

• Organizational Skills: Strong organizational skills to manage information efficiently. 

• Adaptability: Ability to manage high-pressure situations and adapt to changing circumstances in a dynamic environment. 

• Positive Attitude: Friendly, positive demeanor that contributes to a welcoming environment for guests. 

Work Experience: 2 Years 

Degree: Professional /Technician 

Languages: Spanish / English 

Language Ability: High 

 
What we offer:  

• Competitive Salary, wages, and a comprehensive benefits package 

• Excellent Training and Development opportunities 

• Complimentary Accommodation at other Four Seasons Hotels and Resorts 

• Complimentary Dry Cleaning for Employee Uniforms 

• Complimentary Employee Meals 

• Discounts at our hotel restaurants 

• Discounts on local services 

• Possibility of accommodation and transportation to work (at a reduced cost) 

• Mental Health Support: 24/7 access to professional and confidential psychological assistance. 

Schedule & Hours: Seasonal contract, full Time, 40 hours per week, with consecutive and rotating shifts (including early mornings, days, evenings and weekends).