Bosch Home Comfort

Makes heating, cooling and hot-water equipment

IT Service Desk Associate

IT Service Desk & End User SupportPosted on Nov 13

Full-timeTaguig, Metro Manila, PhilippinesNo salary listed

About the Job

Requirements

Fluent in Business English.
Have general IT knowledge, with a focus on workplace IT.
Be able to work under pressure, on a shifting schedule, and onsite.

Responsibilities

Provide first-level IT support for a global team, including support for Microsoft Office and Microsoft Outlook.
Collect, document, resolve, and process user incidents and requests via phone, email, and chat.
Use the knowledge base in daily work.
Frequently communicate with team management about new solutions and open points.
Support the ITSD Global Team in developing new ways of working.

Desired Qualifications

Fresh graduates are welcome to apply.
Demonstrate strong attention to detail.
Be able to think cross-functionally and solve problems quickly.
Take a customer-service and solutions-oriented approach and convey a genuine willingness to help.
Demonstrate a high degree of self-motivation and learning potential.

Job Description

First Level IT support for a global team. e.g. Microsoft Office, Microsoft Outlook
Collect, document, resolve and process user incidents and requests via phone/e-mail/chat
Use knowledge base in daily business
Frequently communicates with team management about new solutions and open points
Support the ITSD Global Team in developing new ways of working

Qualifications

Fresh Graduates are welcome to apply
Fluent in Business English
Strong attention to details
General IT Knowledge with focus on workplace IT
Ability of cross-functional thinking and quick problem solving skills
Customer service and solutions-oriented person, conveying genuine willingness to help
High degree of self-motivation and learning potential
Ability to work under pressure, shifting schedule and working onsite
Can start asap

Additional Information

Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email.

Recruitment Process: Video Recording Submission > Online Exam (English & Technical) > HR & Operations Interview (via MS Teams)

About the Company

Bosch Home Comfort

Makes heating, cooling and hot-water equipment

Bosch Home Comfort makes heating, cooling and hot-water equipment for homes, commercial buildings and industrial users. Its portfolio combines electric heat pumps with gas-fired boilers and hybrid systems, giving customers different ways to control building temperatures and supply hot water. The business sells equipment through its brands' sales networks, with products adapted to regional building needs and energy requirements. Its inverter-driven heat pumps adjust compressor output to match demand rather than running constantly at full power. The Bosch business unit was formed through the merger of Bosch and Buderus heating activities in 2004 and is headquartered in Wetzlar, Germany.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: Wetzlar, Germany
Founded: 2004

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