Team Lead – Personal Lines

Company Overview

FOCUS provides cloud-based, core administration solutions (FOCUS Tech) and services (FOCUS Insurance Services) for P&C insurance companies and MGAs. Using decades of industry experience, FOCUS is taking the risk out of insurtech for small, mid-size, and growth-focused insurance organizations.

When you join FOCUS, you immediately become one of our most valued components – and we’re committed to investing in you. That means you can look beyond the paycheck and excellent benefits to an environment that will help you grow and achieve your professional goals through development and advancement opportunities and the support of our outstanding leaders and teammates.

Position Objective

The Underwriter, Personal Lines - Team Lead, is responsible for managing and guiding a team of personal lines underwriters to ensure high-quality risk assessment, adherence to underwriting standards, and profitability within the personal lines’ portfolio. This role involves serving as a subject matter expert in underwriting, fostering agent relationships, and driving operational efficiencies to achieve organizational goals.

Position Summary

• Supervise, mentor, and coach a team of personal lines underwriters and customer service representatives to promote professional growth and high performance. 
• Assign workloads, manage team priorities, and ensure consistent application of underwritten policies and guidelines.
• Assist with creating standard operating procedures and reinforcing the rollouts
• Be a team mentor creating positive work relationships and be a change champion
• Assist supervisor with grading call monitoring reports and audits for team members. assist supervisor with side-by-side observations, conducting root cause analysis and aid questions
• Reviews applications for all personal lines coverage and other information to determine if application is acceptable for the program(s) available.  Assists agents with contents of applications and the likelihood of acceptance by the company and underwrites applications from appointed agents including pricing and quoting.
• Analyzes and researches underwriting issues and guidelines as it relates to complex premium bearing endorsements, new business eligibility, cancellations and/or inspections with accuracy and efficiency.
• Provide guidance on escalated cases and assist team members with complex underwriting decisions.         
• Build and maintain strong relationships with agents and brokers to enhance collaboration and profit growth. 
• Serve as a point of contact for agent inquiries, providing technical expertise and innovative underwriting solutions.         

Education

• Bachelor’s degree in business, finance, insurance, or a related field preferred
• Advanced certifications such as CPCU, AU, or ARM are strongly preferred

Work Experience

• Minimum of 5+ years of experience in personal lines underwriting, with at least 2 years preferred in a Sr. Underwriting role.
• Proven track record of underwriting complex personal insurance risks and managing client relationships. 
• Experience in overseeing a diverse team and collaborating with multiple stakeholders in the insurance industry. 

Knowledge, Skill and Abilities

• Advanced knowledge of personal lines insurance products, underwritten guidelines, industry trends along with general knowledge of insurance statutes and regulations. 
• Strong leadership and decision-making skills to balance team and organizational priorities effectively. 
• Exceptional interpersonal and communication skills for collaborating with team members, agents, and brokers. 
• Proficiency in underwriting tools, CRM platforms, and Microsoft Office Suite.

Why join the FOCUS Team?  

The FOCUS Difference:

• Medical, Dental, Vision, Life, Pet; Flexible Spending Account

• Competitive Salaries

• 401K Match  

• Work-Life Balance: Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave

• Short and Long-Term Disability

• Employee Support Programs, Including Mental Health

• Tuition Reimbursement  

• Matching Charitable Gift Program

• Lucrative Referral Program

• Commuter Benefits

• Flexibility: Remote and Hybrid Opportunities Available

This position is not able to be performed in California, Colorado, New York or Washington. 

EEO

Team Focus Insurance Group is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.

Disability

Team Focus Insurance Group is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please contact our HR department at [email protected]. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.

Note to applicant: It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. Please know that our company does not use lie detector tests in our hiring process.