xAI

Generative AI chatbot leveraging real-time data

Data Center Operations Supervisor

IT OperationsConfirmed live in the last 24 hours

Full-timeNo salary listedIn-person

About the Job

Requirements

High school diploma or equivalency certificate.
At least 5 years of experience working with server, storage, compute, and network hardware.
At least 5 years of experience troubleshooting and repairing servers and networking infrastructure.
The position is subject to pre-employment and annual post-employment background checks.
Ability to lift up to 35 pounds unassisted.
Comfort working at heights up to 50 feet while wearing appropriate safety gear.
Comfort working in an environment with noise exposure.
Availability to work evenings and weekends, with schedule varying according to site operational needs.
Proven leadership experience in a data center or technical operations environment is preferred.
Strong Linux skills, including navigating system directories, manipulating files in the Linux shell, configuring user permissions, and installing packages are preferred.
Experience with Python, Bash, or other scripting languages is preferred.
Experience leading data center infrastructure projects is preferred.
Familiarity with structured copper or fiber cabling and data center power and cooling concepts is preferred.

Responsibilities

Lead and mentor a team of data center technicians, fostering excellence and continuous improvement.
Oversee installation, maintenance, and troubleshooting of server and network infrastructure.
Manage and optimize data center operations, including power supply cabling, fiber and optics labeling, and hardware decommissioning.
Develop and enforce standard operating procedures and ensure adherence to safety protocols.
Coordinate with engineering and provisioning teams to support hardware intake and repair processes.
Use internal applications for inventory and asset management, ensuring accurate tracking and reporting.
Manage data center operations tickets through Jira, ensuring timely resolution and documentation.
Collaborate with cross-functional teams to design and implement network layouts and solutions.
Lead initiatives to improve operational efficiency and reduce downtime.
Provide on-call support and respond to critical events as needed.

Desired Qualifications

Excellent prioritization and time management skills.
Ability to work in a fast-paced environment and maintain attention to detail.

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars.

SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next.

SUPERVISOR, DATA CENTER OPERATIONS

As the Data Center Supervisor at SpaceXSI Memphis, you will oversee the health and performance of our server and network infrastructure across data centers and global points of presence. You will lead a team of technicians, ensuring optimal operations and continuous improvement in our two most critical metrics: mean time to detect (MTTD) and mean time to repair (MTTR).

Your role encompasses hands-on technical leadership, process optimization, and cross-functional collaboration to maintain and enhance our data center operations.

RESPONSIBILITIES:

Lead and mentor a team of data center technicians, fostering a culture of excellence and continuous improvement
Oversee the installation, maintenance, and troubleshooting of server and network infrastructure
Manage and optimize data center operations, including power supply cabling, fiber/optics labeling, and hardware decommissioning
Develop and enforce standard operating procedures (SOPs) and ensure adherence to safety protocols
Coordinate with engineering and provisioning teams to ensure seamless hardware intake and repair processes
Utilize internal applications for inventory and asset management, ensuring accurate tracking and reporting
Manage data center operations tickets via Jira, ensuring timely resolution and documentation
Collaborate with cross-functional teams to design and implement network layouts and solutions
Lead initiatives to improve operational efficiency and reduce downtime
Provide on-call support and respond to critical events as needed

BASIC QUALIFICATIONS:

High school diploma or equivalency certificate
5+ years of experience working with server, storage, compute, and network hardware
5+ years of experience troubleshooting and repairing servers and networking infrastructure

PREFERRED SKILLS AND EXPERIENCE:

Proven leadership experience in a data center or technical operations environment
Strong Linux skills, including navigating system directories, manipulating files in the Linux shell, user permission configuration, and package installation
Experience with Python, Bash or other scripting languages
Experience leading data center infrastructure projects
Familiarity with structured cabling (copper/fiber) and power and cooling concepts inside the data center
Excellent prioritization and time management skills
Ability to work in a fast-paced environment and maintain attention to detail

ADDITIONAL REQUIREMENTS:

Position is subject to pre-employment and annual post-employment background checks
Ability to lift up to 35 lbs. unassisted
Comfortable working at elevated heights (up to 50 feet) with appropriate safety gear
Comfortable working in an environment requiring exposure to noise
Available to work evenings and weekends, as the schedule varies depending on site operational needs; flexibility is required

SpaceXSI is an equal opportunity employer. For details on data processing, view our Recruitment Privacy Notice.

About the Company

xAI

Generative AI chatbot leveraging real-time data

xAI builds Grok, a generative AI chatbot with a Hitchhiker's Guide-inspired persona that uses real-time data from X to produce current, culturally aware responses. Grok is accessible to premium subscribers on X, via a standalone website, mobile apps, and through an API for developers. The company also develops large-scale AI infrastructure, such as the Colossus supercomputer, to train and run its models. Its goal is to pursue truth-seeking AGI research and grow a capital-intensive platform that could support a major public offering in the future.

Company size: 1,001-5,000
Company stage: Series E
Total funding: $42.1B
Headquarters: Palo Alto, CA
Founded: 2023

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