Sales Support Manager - Customer Experience & Back of House Operations

Job Description

As our Sales Support Manager, you'll help lead the heartbeat of the store.

You'll look after our front-end operations, including checkouts, customer service, administration and loss prevention, making sure everything runs smoothly for both customers and team members.

Working alongside the Store Manager and wider leadership team, you'll:

• Lead, coach and develop a team that delivers great customer service every day
• Keep the front end running efficiently and help minimise customer wait times
• Support store administration, cash handling and compliance processes
• Champion health and safety and help create a safe environment for everyone
• Ensure Click & Collect orders are picked accurately and ready on time
• Support loss prevention initiatives and store audit standards
• Help with store opening and closing routines and provide leadership across the wider store when needed
• Build a positive team culture where people feel valued, supported and set up for success

Please note: You must have the right to work in New Zealand to be considered for this position.

Qualifications

We're looking for someone who enjoys leading people, solving problems and creating a great experience for customers and their team.

You'll bring:

• Strong Leadership experience in retail or another customer-focused environment
• Strong communication and relationship-building skills
• The ability to stay organised and keep things moving in a fast-paced environment
• Confidence leading a team and helping others succeed
• A good understanding of operational standards and compliance requirements
• A positive attitude and willingness to get stuck in wherever needed

Additional Information

When you join The Warehouse, you're joining a business that's proudly Kiwi and committed to helping our customers and communities thrive.

In return, you'll receive:

• Competitive salary package
• Team member discounts across our brands
• Ongoing training and development opportunities
• Career growth within one of New Zealand's largest retail groups
• A supportive team environment where you can make a real impact

If you're ready to take the next step in your leadership career, we'd love to hear from you.