Manager, Operations & Client Delivery, Social Impact & Sustainability

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Role Summary:

Why this is important to Visa:

Visa understands that operating a successful company includes driving business growth, delivering strong shareholder returns and expanding digital commerce in support of local economies.

The Social Impact & Sustainability (SIS) team executes on this belief every day, connecting our shared communities within and outside of Visa. We strive to place Visa at the forefront to power the future of commerce for everyone through inclusive financial products, innovative and impactful solutions, and responsible corporate leadership. Our team works to leverage Visa’s assets, business model and global scale to drive business growth and economic growth, with a focus on communities where we do business. We aim to achieve this by building purpose-driven partnerships and delivering programs that have societal and business benefit, with a particular emphasis on supporting the financial success of small and micro businesses (SMBs).

What a Manager, Operations & Client Delivery, CEMEA Social Impact & Sustainability does at Visa:

The Manager, Operations & Client Delivery, will be responsible for supporting team operations and delivery of impact programs and solutions with clients and partners across Central Europe, Middle East and Africa (CEMEA), with a particular focus on the countries in the ECCA cluster. As a key member of the CEMEA team, the Manager drives initiatives to leverage social impact and sustainability to deepen client relationships, contributing to securing revenue-generating commercial partnerships or reputation-enhancing program partnerships for key clients in the region.

The Manager will be expected to develop and leverage a robust understanding of the Social Impact and Sustainability ecosystems, combined with an understanding of Visa’s business and corporate objectives, and engage with other stakeholders and partners of Visa both functionally and regionally, to ensure successful execution and delivery.

The Manager will report into the Senior Director, Social Impact & Sustainability, CEMEA Regional Lead, based in Dubai, and will work very closely with the Senior Director, Government Affairs ECCA lead as the position’s key local market stakeholder.

Key Responsibilities:

1.Strategy Execution:

• Shape and advance the CEMEA social impact & sustainability strategy and roadmap to deliver on Objectives and Key Results (OKRs)
• Align initiatives with Visa’s global priorities, focusing on:
• Empowering small businesses and entrepreneurs through digital tools, knowledge, access, and security.
• Promoting financial education to foster economic inclusion and development.
• Enhancing digital commerce security for all users.
• Demonstrating Visa’s long-term commitment to the communities we serve.

2.Program and Solution Delivery:

• Lead regional programmatic and partnership deployment, in alignment with market strategies.
• Manage the end-to-end delivery of program delivery with key clients and stakeholders, with a particular focus on the ECCA cluster, in partnership with other functions
• Manage project timelines, task lists, and deliverables to ensure on-time execution.
• Serve as a point of contact for internal teams to coordinate client-related tasks.
• Track and update project progress in internal systems and tools.
• Provide post-delivery support, including gathering client feedback and supporting reporting needs.
• Collaborate cross-functionally with country leadership, Communications, and Government Engagement teams to implement programs.
• Establish feedback loops to share insights and best practices across regions

3.Stakeholder Engagement:

• Build and maintain strong, trust-based relationships with key external stakeholders across CEMEA.
• Develop compelling narratives that articulate Visa’s purpose and impact in priority markets.
• Enhance Visa’s reputation and influence with decision-makers through consistent, values-driven engagement.

4.Business Planning & Operations:

• Supporting CEMEA SIS across finance and international operations
• Supporting SIS’s input into Visa’s client engagements, presentations, and RFP responses across CEMEA
• Facilitating the creation and syndication of regular updates and reporting to all levels of Visa management on key metrics and objectives.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

• Bachelor’s degree in business administration or relevant field
• Minimum 5 years of experience of working in relevant fields is preferrable
• Highly motivated self-starter who is comfortable with ambiguity and eager to identify opportunities and solve problems
• Team player with a willingness to pitch in on a variety of projects and deliver high quality work with excellent attention to detail
• Ability to synthesize complex ideas with a passion for developing clear, effective, and compelling presentations
• Demonstrated creative problem solving with an ability to collaborate and build consensus across stakeholders
• Interest in developing rigorous, fact based, quantitative analysis to support recommendations.
• Great communication and presentation skills
• Able to work independently, and with broad instructions
• Strong teamwork, interpersonal & relationship-building skills
• Project management experience
• Highly proficient in PowerPoint and Excel, with strong analytical and critical thinking skills
• Prior experience in social impact and/or payments preferred

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.