We’re UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations discover the human side of business–transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.
A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.
About the team:
As Manager, Solutions Consultant, you’ll be an integral part of our sales organization, being a thought-leader throughout the sales process by articulating and demonstrating how UserTesting’s solution solves business challenges and delivers positive business outcomes.
The Opportunity:
- Lead and manage a high performing regional team of Solutions Consulting supporting Enterprise, Mid-Market, and SMB Sales teams
- Coach, develop, support, and empower Solutions Consultants to meet their personal development goals and quota attainment
- Support the Solution Consultant team with activities such as goal planning, professional development, and ongoing enablement
- Partner and collaborate with sales leadership around deal strategy, progression, prioritization, and resourcing
- Engage with customers and prospects when necessary to provide support for sales activities
- Drive thought leadership by recommending new ideas / concepts to further build the Sales team’s acumen, challenging the status quo, and providing feedback on current processes
- Partner and consult with cross functional teams such as Customer Success, Product, Professional Services, and Product Marketingteams on a regular basis to ensure we are driving and actioning against key initiatives
- Meet / exceed Regional Sales quotas and attainment targets
- In partnership with the VP of Solutions Consulting, build and retain a high performing Solutions Consulting team
What We’re Looking For:
- Directly led teams or led cross functional initiatives
- Employ a leadership mentality and lead by example
- Ability to manage multiple initiatives and projects
- Ability to develop, plan, and organize both tactical & strategic initiatives / projects
- Excellent written and verbal communication skills
- Team focused and oriented
- Individuals living in the west coast are preferred
Perks & Benefits
- Private Medical, Dental and Vision
- Health Savings Account
- Pre-Tax Benefit Accounts (FSA)
- Commuter Benefits - transit and parking
- Flexible Time off (Full time salaried (exempt) employees)
- 12 Days of observed holiday entitlement
- Basic Life insurance, Short-Term Disability and Long-Term Disability insurance
- 401(k) Retirement Plan
- Professional Development Stipend
- Remote Equipment Expense Reimbursement
- Mental Wellness Employee Assistance Program
- Monthly wellness and telecommunications reimbursements
- Paid quarterly volunteering days and Charity donation matching via our UT Cares Volunteers and Charitable Giving Committee
- Perks at Work discount scheme
- Pet Insurance reimbursement
- Employee Referral Programme
- Employee-led groups to help foster a more inclusive employee experience and build a culture of belonging at UserTesting. Read more here!
To learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Aside from a great work environment and the opportunity to make an impact, we’re also growing the team quickly–join us!
At UserTesting, we are committed to providing more inclusive and accessible experiences for our candidates. We pride ourselves on building empathy; diverse perspectives, which we believe are the key values to creating exceptional experiences for everyone. Our commitment to providing accessible experiences is driven by this belief and our core values. If you require any accommodations or have any specific requests about how we could tailor our interview process to better suit your needs please contact us on: [email protected].If you need to speak to someone please ask!
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UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.
UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.
We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing [email protected].
