PDS Health

Integrated healthcare support company

Healthcare Coordinator

Clinical Support & Patient AdministrationUpdated on Nov 10

Full-timeHermosa Beach, CA, USA$18.50 - $26.25 /hr

About the Job

Requirements

A high school diploma or general education degree (GED) is required.
Knowledge of office practices, technology applications, and patient insurance is required.
The ability to work independently and as part of a team is required.
The ability to multitask without compromising work quality is required.
The ability to handle and maintain the confidentiality of patient records is required.
Prior coursework or on-the-job training in dentistry, insurance, or business is preferred.
Travel between offices may be required.

Responsibilities

Partner with supported dentists to gain patients’ financial commitment to begin recommended treatment promptly.
Understand and use financial options to support treatment acceptance, educate patients on treatment choices, address common objections, and proactively keep dentists’ schedules productive.
Support patients consultatively and educationally while delivering a positive patient experience.
Model company culture, values, standards, and operational practices based on the We Believe Behavioral Framework.
Gain patient financial commitment to begin the dentistry diagnosed by the dentist.
Become proficient in the PDS system, tools, skills, and processes to help patients make decisions suited to their needs.
Execute the HC Handoff in partnership with each clinician for every examination patient.
Serve as a subject matter expert on available financial options so patients can choose treatment within their budgets.
Professionally address common patient objections to starting treatment.
Obtain required insurance pre-authorizations before treatment when needed.
Ensure the office follows the Comprehensive Care Model and make referrals outside the office when appropriate.
Participate in daily morning huddles, monthly team meetings, and other required meetings.
Understand business imperatives and how the role affects metrics and results.
Make decisions consistent with the PDS Brand framework and steward the PDS brand.
Learn about the Mouth Body Connection and support clinical excellence through comprehensive patient care.
Maintain a professional appearance and demeanor in accordance with company policies and treat others professionally and respectfully.
Comply with company policies and applicable state, federal, and other regulatory requirements.
Perform other assigned duties and responsibilities.

Desired Qualifications

Results-oriented approach, including setting realistic goals, meeting commitments, persistence, and prioritizing daily work.
Patient advocacy, including flexibility, adaptability, empathy, and ethical conduct.
Process-focused work habits, including data-driven decision-making, attention to detail, organization, structured work, comprehensive knowledge of operational processes, and computer proficiency.
Financial acumen, including understanding profit drivers, using metrics, building financial understanding among team members and clinicians, and understanding local market drivers and competition.
Influencing skills, including listening to and observing behavior and creating a mutually beneficial rationale for change.
Self-motivation, reliability, and the ability to work independently and as part of a team.
Interpersonal, oral, and written communication skills.
Organization, attention to detail, and the ability to work in a fast-paced environment.

Now is the time to join Hermosa Smiles Dentistry. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today!

The primary role of the Healthcare Coordinator (HC) is to partner with supported Dentists to help gain a financial commitment from the patient to start the best course of treatment with urgency. Key responsibilities include understanding and utilizing financial options to support case acceptance, educating patients on treatment choices, overcoming common patient objections, and proactively keeping Dentist’s schedules productive. The Healthcare Coordinator should support each patient in a consultative and educational manner while consistently supporting a Perfect Patient Experience (PPE) and creating Patients for Life (PFL).

Responsibilities

Models company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
Gain a financial commitment from the patient to start the dentistry that the Dentist is diagnosing for their patient
Achieve proficiency in PDS system and tools, skills, and talents to assist patients in making the best possible decision for their unique wants and needs
Executes the HC Handoff in partnership with each clinician on every exam patient
Subject Matter Expert on all available financial options to give patients choices to start dentistry that fits in their budget
Professionally overcome common patient objections to starting treatment
Obtain necessary insurance pre-authorizations for patients who need this prior to completing treatment
Ensure the office is exemplifying the Comprehensive Care Model within the offices as well as referrals outside the office
Active participant in daily morning huddles, monthly team meetings and any other meetings as required
Thorough understanding of business imperatives and how the role directly impacts metrics and results
Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework
Becomes knowledgeable on the Mouth Body Connection and supports clinical excellence through comprehensive patient care
Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully always
Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies
Other duties and responsibilities as assigned

Qualifications

High School Diploma or general education degree (GED)
Travel might be required between offices

Preferred

Prior course work or on-the-job training in the fields or dentistry, insurance, or business

Knowledge/Skills/Abilities

Knowledge of office practices, technology applications and patient insurances.
Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results).
Patient Advocate (flexible and adaptive; empathetic; passionate; ethical).
Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient).
Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members staff and clinicians; understands local market drivers and competition).
Influencer (active listener/observer of behavior; creates a win/win need for change)
Self-motivated, reliable individual capable of working independently as well as part of a team.
Ability to multi-task effectively without compromising the quality of the work.
Excellent interpersonal, oral and written communication skills.
Ability to handle and maintain extreme confidentially Patient records.
Organized, detail-oriented individual able to work in a fast-paced environment.

Benefits

Medical, dental, and vision insurance
Paid time off
Tuition Reimbursement
401K
Paid time to volunteer in your local community

Compensation Information

$18.50-$26.25 / Hourly

PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.

About the Company

PDS Health

Integrated healthcare support company

PDS Health is a healthcare support organization serving dental and medical practices. The company provides business, technology, clinical, administrative, and operational services that help affiliated practices deliver integrated care. It serves patients, clinicians, practice owners, healthcare teams, and communities across its supported network. Its operating model centers on locally led practices connected through shared technology, revenue-cycle, supply-chain, talent, and administrative services. Teams work across clinical care, practice operations, technology, billing, procurement, recruiting, training, and patient support. Teams support coordinated daily delivery.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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