All Accor

Global hotel management, franchising, loyalty program

Reservations Executive

Hotel Guest ServicesUpdated on Nov 11

Full-timeSingaporeNo salary listed

About the Job

Requirements

A minimum Diploma in Hospitality or a related field is required.
At least 1 year of experience in a similar role in the hospitality industry is required.
Knowledge of Opera is advantageous but not compulsory.
Excellent communication and interpersonal skills are required.
Strong attention to detail and organisational skills are required.
Ability to work in a fast-paced environment is required.
Proficiency in Microsoft Office is required.
Ability to speak other languages and a basic understanding of local languages are advantageous.

Responsibilities

Handle guest inquiries and reservations via phone, email, and online channels.
Ensure accurate and timely processing of reservations.
Provide guests with information about hotel facilities, services, and promotions.
Maximize room revenue and occupancy by upselling and cross-selling.
Collaborate with front office, revenue, and sales teams to ensure smooth operations.
Resolve guest complaints and issues in a timely and professional manner.
Maintain accurate records of reservations and guest preferences.
Attend briefings, meetings, and trainings as assigned by management.
Perform other reasonable duties assigned by management.
Report complaints, incidents, or other irregularities to management.

Desired Qualifications

Knowledge of Opera is advantageous but not compulsory.
Ability to speak other languages and a basic understanding of local languages are advantageous.

Job Description

Handle guest inquiries and reservations via phone, email, and online channels
Ensure accurate and timely processing of reservations
Provide guests with information about hotel facilities, services, and promotions
Maximize room revenue and occupancy by upselling and cross-selling
Collaborate with front office, revenue and sales teams to ensure smooth operations
Resolve guest complaints and issues in a timely and professional manner
Maintain accurate records of reservations and guest preferences
Attend all briefings, meetings and trainings as assigned by management.
Perform other reasonable duties assigned by the assigned by the Management.
Report any complaints, incidents or other irregularities to management.

Qualifications

Minimum Diploma in Hospitality or related field
At least 1 year of experience in a similar role in the hospitality industry.
Knowledge in Opera is advantageous but not compulsory.
Excellent communication and interpersonal skills.
Strong attention to details and organisational skills.
Ability to work in a fast-paced environment.
Proficient in Microsoft Office.
Ability to speak other languages and basic understanding of local languages will be an advantage

Additional Information

What's in it for you?

Centralised location, walking distance from City Hall MRT
5 days work week
Duty meals and uniform provided
Comprehensive medical benefits
Birthday Leave
Family Care Leave
AWS
F&B and worldwide hotel discounts

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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