Salary Range: 17.28 to 17.28 (Currency: USD) (Pay period: per-hour-wage)

The Responsibilities

• Create internal tickets for creator questions and concerns and provide timely external responses and resolutions to creators and their representatives.
• Ensure internal teams respond to creator care tickets in a timely manner; monitor SLA and provide recommendations on how to improve the creator care system.
• Analyze creator care system data and identify long-term solutions to resolve common creator concerns or complaints.
• Assist with the onboarding and offboarding of creators.
• Help ensure all documents, processes, presentations, decks, and tools are up-to-date for the Account Management team.
• Support with data entry tasks and ongoing updates.
• Help facilitate the transition from Salesforce to Attio.
• Support Account Managers with day-to-day management of their portfolios (e.g., creating performance decks, gathering data/insights, preparing pitch materials, identifying new outreach strategies, etc.).
• Send monthly reporting to creators.

A Little About You

• You are passionate about the digital ecosystem and familiar with top-tier content creators and social media platforms.
• You are currently pursuing a Bachelor’s Degree or have equivalent experience.
• You have an interest in account management, talent management, sales/partnerships, or client services.
• You are a driven, go-getter who is able to work independently as well as collaboratively in a fast-paced environment.
• You have strong attention to detail and can manage multiple projects simultaneously.
• You have excellent communication skills and a positive demeanor when navigating challenges.
• It’s a plus if you are proficient with Slack and Google Suite (Docs, Sheets, Slides).
• It’s a plus if you have some experience with Attio, Monday, Notion, PowerBi, Looker, and/or other tools.