Martech Salesforce Cloud Consultant - C-Functional Transformation

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Work You’ll Do

As a MarTech Salesforce Cloud Consultant on the MarTech Technology team, you will be responsible for:

• Elicit, analyze, and document business and technical requirements.
• Map current- and future-state processes, customer journeys, business rules, and operational procedures.
• Translate requirements into user stories, acceptance criteria, configuration specifications, process flows, and test cases.
• Configure or develop scoped platform functionality under Technical Lead guidance.
• Support solution demonstrations, stakeholder reviews, training, and user enablement.
• Prepare technical documentation, configuration records, deployment materials, and operational runbooks.
• Support release activities, production issue triage, troubleshooting, and root-cause analysis.
• Collaborate with Technical Leads, Developers, Architects, Project Managers, and business stakeholders.

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to provide clear guidance to others

The Team

Deloitte’s Government & Public Services (GPS) practice – our people, ideas, technology and outcomes – is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our Advertising, Marketing, & Commerce offering designs and implements solutions that engage and activate customers through the customer journey.

Qualifications

Required: 

• Bachelor’s degree 
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future 
• 3+ years of experience with the relevant MarTech platform, marketing operations, customer data, integrations, or cloud technologies.
• Ability to analyze requirements and translate them into configuration, development, and testing activities.
• Familiarity with Agile delivery, user stories, acceptance criteria, testing, and defect management.
• Ability to travel 20%, on average, based on the work you do and the clients and industries/sectors you serve.

Preferred: 

• Relevant Salesforce or AWS certifications, coursework, or hands-on experience are preferred.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $110,000 to $130,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.