Full-Time

Support Agent

Updated on 9/10/2026

StudyFetch

StudyFetch

51-200 employees

AI-driven education platform for personalized study

Compensation Overview

$69k - $78k/yr

+ 401(k) employer match

Remote in USA + 1 more

More locations: Beverly Hills, CA, USA

Hybrid

The role includes in-office work, while remote work is available within the United States.

Category
Customer Experience & Support (1)
Required Skills
Zendesk
JIRA

Get referred to StudyFetch

See people who can refer or advise you

Requirements
  • Two to four years of experience in customer support, technical support, or live operations.
  • Experience handling escalations or working in a Tier 2 or similar support role.
  • Excellent written and verbal communication skills focused on clarity and empathy.
  • Strong problem-solving abilities and a proactive, solutions-oriented mindset.
  • Ability to stay calm under pressure and manage multiple escalations simultaneously.
  • Familiarity with support tools such as Intercom, Zendesk, Jira, and Linear.
Responsibilities
  • Own Tier 2 support escalations, including complex technical or account-related issues.
  • Investigate, troubleshoot, and resolve problems across mobile, web, and backend systems.
  • Identify trends or recurring bugs and flag them to Product and Engineering teams.
  • Provide clear, professional, and empathetic written responses to customers.
  • Collaborate with Tier 1 agents to ensure efficient handoffs and consistent support.
  • Assist with documentation and knowledge base improvements based on common issues.
  • Track tickets in tools such as Intercom and Linear and ensure service-level agreements are met.
  • Provide feedback to improve tools, workflows, and the overall support experience.
Desired Qualifications
  • Experience supporting a software-as-a-service, educational technology, or consumer-facing product.

StudyFetch is an AI-powered educational platform for higher education that lets students upload course materials and create interactive study sets such as quizzes and vocabulary lists. Its AI tutor Spark.e grades essays and quizzes, tracks progress, and provides tailored explanations to guide learning. The service combines widespread use in over 10,000 US institutions with broad social reach and an AI tutor that offers personalized feedback, focusing on course-material-based study planning for many users. The goal is to bridge the educational gap by making tutoring and data-driven study tools accessible to help students excel.

Company Size

51-200

Company Stage

Early VC

Total Funding

$10M

Headquarters

Los Angeles, California

Founded

2023

Get referred to StudyFetch

See people who can refer or advise you

Simplify Jobs

Simplify's Take

What believers are saying

  • May 19, 2026 Honen opened enterprise revenue beyond student subscriptions.
  • NVIDIA case study dated August 3, 2026 says StudyFetch cut inference costs 10X.
  • July 23, 2026 Funder Reporting and June 22 SCORM packages deepen LMS adoption.

What critics are saying

  • ChatGPT, Gemini, Claude, and NotebookLM crush StudyFetch's tutoring differentiation by 2027.
  • AI grading errors expose StudyFetch to student trust loss and school procurement backlash.
  • Freemium virality masks weak retention; if social reach cools, growth stalls fast.

What makes StudyFetch unique

  • StudyFetch grounds Spark.E on uploaded coursework, not generic web answers, since 2025.
  • StudyFetch reached 8 million learners and 100 million social viewers by September 2026.
  • Honen, launched May 19, 2026, sells SOC 2 enterprise training with NVIDIA content.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Meal Benefits

Growth & Insights and Company News

Headcount

6 month growth

4%

1 year growth

4%

2 year growth

13%
Healthcare Industry Today
May 19th, 2026
StudyFetch launches Honen for enterprise: an Agentic Learning Platform that builds training in minutes.

StudyFetch launches Honen for enterprise: an Agentic Learning Platform that builds training in minutes. Companies have been forced to choose between fast training or quality training for decades. Honen ends that tradeoff, with an agentic course-editor that builds programs in minutes"" - CEO and Co-Founder Esan Durrani LOS ANGELES, CA, UNITED STATES, May 19, 2026 / EINPresswire.com / - StudyFetch today launched Honen for enterprise, an Agentic Learning Platform that builds, delivers, and continuously improves training in minutes rather than months, multiplying what L&D teams can do across an organization. Early courses on Honen have been built and deployed in under 30 minutes, including hands-on simulations and an AI tutor. An agentic course-editor builds every course in plain English, employees learn by doing alongside AI agents, and every course self-improves from learner signals. NVIDIA workforce development courses, including NVIDIA Academy and NVIDIA Deep Learning Institute coursework, are coming to Honen as part of StudyFetch's previously announced collaboration with NVIDIA. Every Honen course is built around an AI tutor that adapts pacing and explanations to each learner. Hands-on practice includes live scenarios in which a learner conducts a virtual client meeting and is graded on performance, as well as screen-share walkthroughs in which the AI tutor coaches them through configuring third-party software. Teams upload existing training documents, connect internal knowledge sources, or enter a topic, and Honen builds the full course structure in minutes. Administrators see in real time where teams are excelling and where they are getting stuck, and they can pose questions to the course agent directly, such as, "Learners are struggling with this topic, what is going on?" Honaen prepares the analysis, visualizes the findings, and, when asked, adjusts the course automatically. "Companies have been forced to choose between fast training or quality training for decades," said Esan Durrani, CEO of StudyFetch. "Honen ends that tradeoff, with an agentic course-editor that builds programs in minutes and a personal teacher that stays with every employee." Honen is SOC 2 Type II certified with SAML 2.0 / OIDC authentication, AES-256 encryption at rest, full audit logging, and complete per-workspace data isolation. Honen is available to enterprise customers today. Enterprise teams can schedule a demo or get started at honen.com/enterprise. About StudyFetch StudyFetch is a technology company building AI-native learning products designed to strengthen comprehension and connect education with workforce readiness. The company operates two platforms: Honen, an Agentic Learning Platform built for enterprise customers, and StudyFetch, an AI-powered learning platform that has supported more than 8 million students across subjects ranging from introductory history to advanced medicine. Honen is being deployed by early enterprise customers in skilled trades and workforce development. Together, the platforms support students, educators, and organizations in building durable, real-world skills. For more information, visit honen.com and studyfetch.com. Legal Disclaimer: EIN Presswire provides this news content "as is" without warranty of any kind. Healthcareindustrytoday do not accept any responsibility or liability for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained in this article. If you have any complaints or copyright issues related to this article, kindly contact the author above.

Associated Press
Mar 11th, 2026
StudyFetch launches Honen AI tutoring platform to help workers adapt to fast-changing job market

StudyFetch has launched Honen, an AI-powered workforce training platform valued at helping organisations transform expert knowledge into personalised learning experiences. The platform addresses growing concerns about job displacement, following January's loss of over 92,000 jobs as AI reshapes industries. Honen converts existing training materials—including manuals, standards documents and certification requirements—into structured courses featuring reading materials, videos, flashcards and quizzes. Each learner receives an AI tutor that adapts instruction and pacing individually, with voice-based interaction support. The platform creates courses in minutes rather than months and offers rapid updates as standards evolve. It features privacy-first architecture with FERPA-compliant isolated workspaces and provides certificates based on demonstrated comprehension. StudyFetch is expanding partnerships with educational institutions and industry organisations to connect learning with workforce pathways.

NVIDIA
Sep 4th, 2025
NVIDIA Pledges AI Education Funding for K-12 Programs

NVIDIA is partnering with Study Fetch and CK-12, which will curate the course material content for high school students to get hands-on experience with AI, aiming to spark curiosity, build practical skills and prepare the next generation of job seekers to thrive in the AI-driven economy.

AlleyWatch
May 12th, 2025
The AlleyWatch Startup Daily Funding Report: 5/12/2025

The latest venture capital, seed, pre-seed, and angel deals for NYC startups for 5/12/2025 featuring funding details for Stash, Optimal Dynamics, and much more. This page will be updated throughout the day to reflect any new fundings.

AlleyWatch
May 12th, 2025
The AlleyWatch Startup Daily Funding Report: 5/12/2025

StudyFetch, an AI-learning platform, has raised $10M in funding according to a recent SEC filing.