Strategy & Operations Lead

About the role and team 

Leading Local Operations at Uber means solving hard problems in a high-stakes, fast-moving environment. You will be responsible for making Uber a success in our most critical markets, acting as a strategic and operational leader who defines the vision for growth and carries the weight of decisions that matter. Whether you are leading consumer growth for a massive regional Delivery business or acting as a Country Manager for one of our strategic Rides markets, you’ll need to set direction in motion without waiting for perfect conditions.

This is a hands on role that calls for a rare combination of customer obsession, savvy analytics, and an entrepreneurial mindset. You will navigate the "messy" reality of marketplace dynamics, balancing the needs of riders, drivers, couriers, and merchants, to build a world class customer experience. If you lead with clarity, thrive in ambiguity, and are motivated by the challenge of moving the real world through structured, data backed execution, this is where you’ll make your mark.

What you’ll do 

• Own the end-to-end strategy and execution for a specific market or consumer segment, managing large and dynamic budgets to achieve aggressive growth and profitability targets.
• Conceive, design, and lead core growth initiatives across the entire funnel, from awareness and acquisition to engagement, retention, and loyalty.
• Navigate complex local regulations and market nuances to implementation global and regional programs while driving high-impact local projects.
• Build and manage strategic partnerships with external stakeholders, fleet owners, and merchants, earning trust fast and creating win-win solutions for the platform.
• Partner cross-functionally with Marketing, Product, Finance, and Legal teams to unblock barriers and ensure our strategy translates into seamless consumer experiences.
• Communicate with purpose at the executive level, synthesising complex performance data into actionable insights and strategic recommendations for senior leadership.

Basic Qualifications 

• Minimum 7-8+ years of experience in operations, consulting, technology, or other fast-paced, project-based environments.
• Proven track record of leading diverse teams and delivering measurable results in a high-growth business.
• Exceptional analytical and financial acumen; must be highly proficient in Excel/Google Sheets and capable of building bottom-up forecasting models.
• Demonstrated ability to manage complex, multi work stream projects with tight deadlines and resource constraints.
• Bachelor’s degree in a quantitative or business-related field (Economics, Engineering, Finance, or similar).
• Fluency in English (plus any relevant local languages for the market).

Preferred Qualifications 

• Graduate degree (MBA or equivalent).
• Advanced technical fluency, including proficiency in SQL, Python, or data visualisation tools (e.g., Tableau).
• Experience in "0-to-1" environments, such as launching new products, services, or geographic markets.
• Expertise in consumer growth strategies, including membership programs, affordability efforts, and lifecycle marketing.
• Mastery of stakeholder management, with a track record of influencing senior leadership without direct authority.
• High emotional intelligence and cultural agility, with experience working across international borders and diverse teams.