Patient Access Representative
St. Charles Health System
Patient Access Representative
St. Charles Health System
Regional health system operating four hospitals
ST. CHARLES HEALTH SYSTEM
JOB DESCRIPTION
TITLE: Patient Access Representative
REPORTS TO POSITION: Supervisor-Patient Access Services
DEPARTMENT: Patient Access Services
OUR VISION: Creating America’s healthiest community, together
OUR MISSION: In the spirit of love and compassion, better health, better care, better value
OUR VALUES: Accountability, Caring and Teamwork
DEPARTMENTAL SUMMARY: The Patient Access Department registers and schedules all patients for medical services as ordered by their physician, obtaining all key information required to bill for services provided. Our goal is to provide professional, accurate and timely service within all aspects of registration and scheduling.
POSITION OVERVIEW: Registers all patients for medical services as ordered by their physician. Provides professional, accurate and timely service within all Admitting functions. This position does not directly manage any other caregivers.
ESSENTIAL FUNCTIONS AND DUTIES:
Demonstrate the ability to mulit-task, provide attention to detail, complete accurate data entry in a fast paced environment with multiple distractions.
Demonstrates excellent customer service skills in a manner that promotes goodwill, is timely, efficient and accurate.
Ability to work with patients and/or family members who may be experiencing multiple different emotions.
Excellent Verbal, Written and communication skills.
Functions as a patient representative during registration/interview process.
Must demonstarate the ability to select the correct insurance plan, send and review eligiblity responses.
Basic understanding of Medicare and Medicaid requirements.
Has a clear understanding of how to accuralty select the correct patient and accurately assign an encounter number.
Ability to work in mulitple computer programs as required.
Assists professional staff as requested.
Assists with special projects as needed.
Perform other clerical or support duties as needed.
Collects co-pays and deductibles from patients..
Has the ability to back up Financial Counseling staff as needed to take payments, give out financial assistance information and complete presumptive eligiblity.
Has a clear understanding of all downtime processes.
Valuables and Medications will be collected and documented from patients to be placed in the safe when there are no family members to receive them.
Attend required meetings, training, and online trainings as assigned.
Must be able to utilize available resources.
Supports the vision, mission and values of the organization in all respects.
Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
Provides and maintains a safe environment for caregivers, patients and guests.
Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.
May perform additional duties of similar complexity within the organization, as required or assigned.
EDUCATION:
Required: High School Diploma or GED.
Preferred: College courses in medical terminology. General/medical office practice experience.
LICENSURE/CERTIFICATION/REGISTRATION:
Required: N/A
Preferred: N/A
EXPERIENCE:
Required: Previous PC/Windows experience.
Preferred: One year customer service experience. Collection and data entry experience.
PERSONAL PROTECTIVE EQUIPMENT:
Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.
PHYSICAL REQUIREMENTS:
Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.
Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation, operation of motor vehicle.
Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing.
Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-25 pounds, operation of a motor vehicle.
Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level.
Exposure to Elemental Factors
Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.
Blood-Borne Pathogen (BBP) Exposure Category
No Risk for Exposure to BBP
Schedule Weekly Hours:
0Caregiver Type:
ReliefShift:
Variable (United States of America)Is Exempt Position?
NoJob Family:
REPRESENTATIVEScheduled Days of the Week:
VariableShift Start & End Time:
VariableRegional health system operating four hospitals
St. Charles Health System operates four hospitals and employs over 220 medical providers to deliver medical care in Central Oregon. It offers a full range of health services—from routine treatments to specialized care—through its hospitals and clinics. Patients receive care across inpatient stays, outpatient procedures, and community health programs managed by the system. Revenue comes from charging for patient care services, and the organization funds ongoing operations plus capital projects to expand and upgrade facilities. Its edge over competitors comes from being the largest regional health care system in Central Oregon with an integrated network of hospitals and clinicians, enabling coordinated care across multiple sites. The goal is to improve community health and work toward America’s healthiest community by expanding access to care and partnering with local organizations.
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