Director – Business Consulting Performance Improvement - Multiple Teams

Requisition Id: 1750382

As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can become. We believe that it’s your career and ‘It’s yours to build’ which means potential here is limitless and we'll provide you with motivating and fulfilling experiences throughout your career to help you on the path to becoming your best professional self.

The opportunity : Director-TMT-Business Consulting PI-CNS - BC - FINANCE - New Delhi

TMT :

Industry convergence offers TMT (Technology, Media & Entertainment, and Telecommunications) organizations the chance to evolve and transform, but it also presents challenges around competitiveness and delivering agile corporate strategies for growth. Content distributors are transforming into content producers, service providers are becoming tech companies, technology companies are the catalyst for dramatic change in every sector, and customers want the latest innovations now.

We help TMT companies create compelling employee and customer experiences, retaining skills and talent while achieving enterprise-wide operational excellence. We help them protect their data, brand and reputation. We also enable the pursuit of M&A strategies that systematically create value, reduce risk and transform TMT companies into powerhouses that will lead the technology revolution of the future – building a better working world for all.

CNS - BC - FINANCE :

EY Consulting is building a better working world by transforming businesses through the power of people, technology and innovation. Our client-centric approach focuses on driving long-term value for our clients by solving their most strategic problems. EY Consulting is made up of three sub-service lines: Business Consulting (including Performance Improvement and Risk Consulting), Technology Consulting and People Advisory Services. 

Business Consulting works with clients to reimagine or transform their business purpose and model; create growth; manage cost and efficiency; respond to market pressures and regulation; and resolve operational challenges. The scope of this team encompasses innovation, strategy and purpose, through deep functional experience in business transformation, finance, supply chain and operations, providing support for the complex and large-scale program and portfolio management.

It has multiple fields of play such as:

Finance Consulting - helps assess and transform our clients' finance function to improve performance and effectiveness. We help organizations implement service and cost improvement initiatives, and embed a performance management process and culture that unites the business around its core objectives.

Business Transformation - a m?ultidisciplinary competency, gathering capabilities in transformation architecture, experience design, business design and transformation execution to problem-solve, design and deliver large scale, multi-year, multi-stakeholder transformation programs.

Supply Chain and Operations - we provide a unique combination of industry-specific, strategic, operational and financial insights, digital technology advances and strategic alliance partners to deliver better outcomes and also help clients effect fundamental change in their operations’ performance to support sales growth, become more cost competitive, minimize risk and ensure operational resilience.

Your key responsibilities

Technical Excellence

• Service Delivery and Process Leadership
• Independent Service Delivery Leader of O2C/AR COE across all regions in Finance GBS
• Accountable and responsible for Service Quality and Customer Centricity Assurance
• Business Partnership with the commercial teams whenever required
• Exert and Drive significant influence on upstream and downstream process Integration to drive end to end process Efficiency, Effectiveness and Standardization
• Create O2C process community made up of regional SMEs to ensure alignment across regions and share common issues and best practice.
• Internal and External Audit & Compliance Management (including SOX)
• Provide leadership and technical direction for the Finance staff of the region and develops a vision and strategy for operational excellence
• Own and maintain Country /regional level transactional Issue / Action Tracker for O2C and Govern closure of open items
• Manage operating manpower requirements based on Annual operating plan (AoP) for the process tower; achieve constant efficiency in the GBS’s operational capacity
• Provide relevant inputs to the GBS Head during the budgeting exercise for O2C resources; monitor financial performance versus the budget so that areas of unsatisfactory performance are identified & rectified
• Keep abreast with the regulatory framework and guidelines; guide the team on the same to ensure that operational procedures are in alignment with such guidelines Operational Excellence
• Define the objectives; Cascade and co-own actions, KPIs & goals to the team members
• Act as a single point of escalation for all the operational issues pertaining to the region; effectively resolve the same by influencing requisite internal / external stakeholders
• Review & publish requisite / ad-hoc financial MIS / reports and share it with the concerned stakeholders to aid decision making
• Ensure all the operational areas are in alignment with procedural / legislative controls of the specified region (work in close collaboration with the process managers) & adhere to the agreed SLAs & TAT
• Act as a change agent; Identify and deliver process excellence and continuous improvement programs with focus on all the operational activities Location, Regional SPOC and Stakeholder Management
• GBS Relationship Manager/SPOC during BAU and any New Transition Phase as a Secondary Responsibility
• Accountable for resolving issues which require collaboration with multiple CoEs within GBS
• Third level Escalation Point for Country Finance Controller / Regional CFOs/ Functional Heads for all Finance Processes
• Participate during Regional/Country Level Monthly Process Performance Review Meetings
• Maintain Country Level Strategic Issue / Action Tracker and ensure closure of open items
• Coordinate Change Management for future changes in the upstream or downstream processes
• Develop and maintain strong proactive relationships with internal stakeholder to ensure coordination & optimal performance
• Nurture ecosystem partnerships with the stakeholders (vendors, auditors, authorities etc.) to deliver superior business operations
• Review vendor performance and anticipate risks/escalations; Ensure capitalization of possible synergies and contingency planning as needed Governance & Compliance
• Drive the implementation of effective governance, compliance, and risk management frameworks across the capability centre to drive holistic performance and maintain reputation
• Ensure pro-active input into preventative actions to address key business risks; Manage issues to mitigate impact and risk by early detection & involvement
• Champion the embedding of a compliance culture within the respective team members People Management
• Act in the capacity of Role-model; uphold the highest standards of professional conduct, ethics and integrity
• Plan and ensure optimal staffing levels for meeting operational demands
• Build a strong leadership pipeline through hiring, internal movements, succession planning, talent reviews etc.
• Drive a performance driven culture by timely monitoring, review and performance feedback to the team members
• Drive capability building initiatives through identified programs in learning and development, career management, mentoring, coaching etc.
• Ideate and deploy people initiatives across employee life cycle to drive superior employee engagement & retention of key performers

Skills and attributes

To qualify for the role you must have
Qualification

• Master of Business Administration

Experience

• 15-20 years

What we look for

People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful, and able to sustain positive energy, while being adaptable and creative in their approach.

What we offer

Fuelled by the brilliance of our people, EY has emerged as the strongest brand and the most attractive employer in our field, with market-leading growth over competitors. Our people work side-by-side with market-leading entrepreneurs, game-changers, disruptors, and visionaries. As an organization, we are investing more time, technology, and money than ever before in skills and learning for our people. At EY, you will have a personalized Career Journey and also the chance to tap into the resources of our career frameworks to better know about your roles, skills, and opportunities.

EY is equally committed to being an inclusive employer, and we strive to achieve the right balance for our people—enabling us to deliver excellent client service while allowing our people to build their careers as well as focus on their wellbeing.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

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