Full-Time

A.I. Enhanced Partner Success Manager

Zeta Global

Zeta Global

1,001-5,000 employees

Cloud-based marketing platform using AI for customer growth.

Data & Analytics
AI & Machine Learning
Financial Services
Consumer Goods

$80,000 - $115,000

Equity, Stock Purchase Plan

Mid, Senior

New York, NY, USA

Requirements
  • Bachelor's degree or equivalent practical experience.
  • AI Language, Prompts and designing of course work
  • Knowledge/Experience working with AI Applications
  • 5+ years of partner enablement experience in B2B tech, preferably SaaS
  • Experience in AdTech / Mar Teach a bonus.
  • Data Governance, quality assurance and skills strongly preferred
  • Process/How-to documentation skills required
  • Experience working with Product & Engineering teams.
  • Knowledge of systems engineering processes, tools, and techniques including leveraging AI
  • Familiarity with APIs (web services) and integration strategies, ASP.NET
  • Strong knowledge of database management and administration and digital strategy
  • Strong knowledge and familiarity with using or implementing CRM
  • Ability to clearly communicate technical product features and benefits of SaaS solutions
  • Proficient with Microsoft Office, Teams, and Slack
  • Collaborative and able to work cross-functionally.
  • High energy with the ability to successfully drive projects with minimal guidance
Responsibilities
  • Provide platform support on the data management design of the onboarding using the Zeta Way of ingesting data.
  • Ensure that Zeta Release Central is leveraged and communicated to partners specific to programs including GTM, Feature releases, documentation, training.
  • Communicate and serve as central conduit between Product & Partners for new capabilities.
  • Provide education and training to partners on processes, best practices, and product-related features as needed.
  • Develop and manage quality control and quality assurance processes for all customer database onboarding initiatives. (the Zeta Way)
  • Support development, review, and editing of Partner Enablement documentation via the dedicated Zeta Partner External Service Desk.
  • Serve as Zeta’s customer data steward and custodian and oversee the data governance initiative, working cross-functionally to develop and oversee procedural adherence and business continuity.
  • Develop and maintain a data dictionary, data policies, and process documents that utilizes the AI tools and functionality within the platform.
  • Support Product team on testing and providing feedback for the Zeta Opportunity Engine (ZOE), where the goal is the AI is handling and guiding most of the onboarding tasks in the ZMP. Proactively look for gaps and enhancements to help automate timely tasks that can be done by the Zeta AI Onboarding Tools.
  • Proactively identify and present solutions to common or unique CRM challenges.
  • Train Internal colleagues in how to input and extract data based on system functionality and business rules (leverage the training, documentation, and the AI onboarding tools to ensure all teams are following the same workflows.
  • Responsible for supporting integrations with the CMS and displaying a strong understanding of APIs and overseeing CRM integrations.
  • Ability to manage multiple complex projects in a cross-functional environment. Collaborative and ensure all tasks are hitting deadlines based on the SOW.

Zeta Global stands out as a comprehensive marketing technology provider, offering a cloud-based platform that utilizes advanced AI to analyze consumer data and predict intent, thereby personalizing customer experiences and driving growth for brands. The company's competitive edge lies in its ability to integrate various marketing channels, making it a preferred choice over multiple vendors, as evidenced by its diverse clientele across 15 verticals. With a strong team of over 1400 employees worldwide, Zeta Global fosters a culture of growth and connection, underpinned by its mission to enrich customer relationships and accelerate enterprise growth.

Company Stage

Series F

Total Funding

$630.1M

Headquarters

New York, New York

Founded

2007

Growth & Insights
Headcount

6 month growth

4%

1 year growth

14%

2 year growth

25%