WHO WE ARE

Zeta Global (NYSE: ZETA) is the Data-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world.

THE ROLE

The A.I. Enhanced Partner Success manager will be responsible for working with   understand and support the Partners to ensure a successful onboarding into the ZMP   One of the goals of this position is to harness and educate on  the full potential of Zeta’s AI-powered onboarding tools. Some of the main tasks are to ensure the Partner Enablement guide is updated, vetted, and tested. This guide will be the standard workflow/tasks during the onboarding phase. You will also need to be involved in helping to prompt our AI tools to ensure the prompts are clear and help guide System Integrators on how and what questions to ask to optimize Zeta’s AI onboarding tools. You will work closely with Professional Services, Product, and Engineering teams to ensure they are meeting the milestones and deadlines discussed and help troubleshoot any task not working as expected. This will also include ownership of organizing and working with the Platform Training team to ensure the Partner and Systems Integrators are receiving the necessary information and resources ready for onboarding, including the setting up of training invites, and owning the communication of wrap-up materials.  You will work closely with Platform Training to help create comprehensive training materials and think of innovative ways to help foster engaging sessions and provide ongoing support to ensure users can effectively navigate the ZMP’s AI features.

Responsibilities:

• Provide platform support on the data management design of the onboarding using the Zeta Way of ingesting data. Help to troubleshoot errors within the platform and document outcomes for future reference.
• Ensure that Zeta Release Central is leveraged and communicated to partners specific to programs including GTM, Feature releases, documentation, training.
• Communicate and serve as central conduit between Product & Partners for new capabilities.
• Provide education and training to partners on processes, best practices, and product-related features as needed.
• Develop and manage quality control and quality assurance processes for all customer database onboarding initiatives. (the Zeta Way)
• Support development, review, and editing of Partner Enablement documentation via the dedicated Zeta Partner External Service Desk.
• Serve as Zeta’s customer data steward and custodian and oversee the data governance initiative, working cross-functionally to develop and oversee procedural adherence and business continuity.
• Develop and maintain a data dictionary, data policies, and process documents that utilizes the AI tools and functionality within the platform.
• Support Product team on testing and providing feedback for the Zeta Opportunity Engine (ZOE), where the goal is the AI is handling and guiding most of the onboarding tasks in the ZMP. Proactively look for gaps and enhancements to help automate timely tasks that can be done by the Zeta AI Onboarding Tools.
• Proactively identify and present solutions to common or unique CRM challenges.
• Train Internal colleagues in how to input and extract data based on system functionality and business rules (leverage the training, documentation, and the AI onboarding tools to ensure all teams are following the same workflows.
• Responsible for supporting integrations with the CMS and displaying a strong understanding of APIs and overseeing CRM integrations.
• Ability to manage multiple complex projects in a cross-functional environment. Collaborative and ensure all tasks are hitting deadlines based on the SOW.

Qualifications:

• Bachelor’s degree or equivalent practical experience.
• AI Language, Prompts and designing of course work
• Knowledge/Experience working with AI Applications
• 5+ years of partner enablement experience in B2B tech, preferably SaaS
• Experience in AdTech / Mar Teach a bonus.
• Data Governance, quality assurance and skills strongly preferred
• Process/How-to documentation skills required
• Experience working with Product & Engineering teams.
• Knowledge of systems engineering processes, tools, and techniques including leveraging AI
• Familiarity with APIs (web services) and integration strategies, ASP.NET
• Strong knowledge of database management and administration and digital strategy
• Strong knowledge and familiarity with using or implementing CRM
• Ability to clearly communicate technical product features and benefits of SaaS solutions
• Proficient with Microsoft Office, Teams, and Slack
• Collaborative and able to work cross-functionally.
• High energy with the ability to successfully drive projects with minimal guidance

BENEFITS & PERKS

• Unlimited PTO
• Excellent medical, dental, and vision coverage
• Employee Equity and Stock Purchase Plan
• Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!

SALARY RANGE

The salary range for this role is $80,000.00 - $115,000.00, depending on location and experience.

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/

ZETA IN THE NEWS!

https://zetaglobal.com/press/?cat=press-releases

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