Operations Analyst

*This is a Boston based opportunity with a 4 day in office expectation

Who We Are:

Wayfair’s Operations organization is revolutionizing the customer experience through the development of a proprietary logistics network and optimization platform that manages inventory from overseas factories to customer’s front door. This team works directly with suppliers, vendors, and customers to provide new levels of efficiency and performance. They also interact internally with Product, Engineering, and Business Intelligence teams to generate the core analytical insights that enable Wayfair to tackle transportation, warehousing, and delivery challenges. As an Analyst, you’ll develop and execute strategies that generate competitive advantage for Wayfair, and the results of your findings will improve the day-to-day efficiency of a complex and sophisticated global supply chain. 

What You’ll Do: 

• Data Analysis & Reporting: Leverage data to deep dive metrics, determine root causes, and propose solutions
• Collaboration: Partner with a broad set of internal and external stakeholders to bring solutions to life and drive continuous improvement
• Problem-Solving: Tackle ambiguous challenges by leveraging your analytical skills to generate actionable solutions that deliver measurable improvements
• Technology Utilization: Use advanced analytical tools and techniques (Excel, SQL, R, Python) to build data-driven insights and recommend improvements to business processes and outcomes

What You’ll Need: 

Basic Qualifications: 

• Current Senior student pursuing an undergraduate degree in a relevant discipline (eg. supply chain, operations, business, analytics) with a 3.0 GPA minimum
• You must be authorized to work in the United States without visa sponsorship by Wayfair now or in the future

Preferred Qualifications: 

• Strong consultative skills: ability to work effectively and persuasively with a highly cross-functional group of business partners 
• Strong business acumen: ability to understand how various parts of the business interact; can identify and approach problems from a customer or supplier perspective 
• Exceptional analytical and quantitative skills: excited about working with and synthesizing big data into actionable insights; comfortable using data software to conduct analyses and synthesize findings 
• Exceptional problem-solving and execution skills: ability to make decisions, reprioritize tasks, and draw conclusions in the face of ambiguity 
• Excellent written and verbal communication skills 
• Proficient with Microsoft Excel
• Familiarity with any programming language is a plus, including motivation to learn and develop the skill-set (Google BigQuery/SQL, R, Python)

Possible Team Placements Include:

• Planning & Analytics: Wayfair’s Planning & Analytics team consists of 5 interrelated teams: Forecasting & Replenishment Analytics, Network Management, Operations Analytics, Operations Performance Management/Global Analytics Tech, and Operations Research (OR). Together, these teams deliver insights and support capability development that cuts across the other functional areas and helps us make better decisions across various time horizons, and drive overall network performance/network outcomes. This includes, for example: (a) driving operational planning and coordination across all functional areas for our order-to-delivery chain, (b) shaping long-term strategy and network design, (c) providing the single source of truth for performance across Operations, and (d) applying advanced optimization techniques to enable automated, yet high-quality operational decisions at scale.
• Global Supply Chain: Wayfair’s Global Supply Chain (GSC) team is a network of interconnected global departments that support the journey of a product once an order is placed. This includes teams that manage all aspects of the Transportation & Delivery function, teams that support the frontline operations, and teams that manage and monetize Returns & Incidents. The objective of the GSC team is to get orders to customers’ homes quickly, reliably, and conveniently, while enhancing the customer experience by preventing and reducing product defects. As a part of the GSC team, you will have an important role in accomplishing our mission: delivering cost-efficient perfect orders at scale.
• Global Service: The Global Service teams are responsible for setting the standards on how we deliver an excellent experience to our customers. We identify customer channel disconnects, drive improvements for a smooth and frictionless customer experience, recommend technology solutions, and train our frontline agents.

Benefits & Perks:

• Full health benefits available (Medical, Dental, Vision, HSA/FSA) on day one for eligible employees
• No-cost access to 2nd.MD, a virtual expert medical consultation and navigation service
• Global Traveler Health Insurance through GeoBlue
• 24/7 access to mental, financial, physical and emotional wellbeing support, plus an enhanced offering of therapy and coaching
• Automatic enrollment into Basic Life and Accidental Death & Disability Insurance
• 401(k) matching with immediate vesting
• Paid Parental Leave, Surrogacy & Adoption Reimbursement and Caregiver Services
• Tuition Reimbursement
• Wayfair Employee Discount
• Gym/Fitness Discounts
• Exclusive access to thousands of perks & discounts through BenefitHub
• Yearly match up to $500 for personal donations made by employees to registered 501(c)(3) nonprofits

Wayfair’s In-Office Policy:

All Boston-based corporate employees will be in office in a hybrid capacity. Employees will work in the office on Monday, Tuesday, Wednesday, and Thursday, and work remotely Friday.

Massachusetts Applicants: I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

For state-specific application information, please review the following applicant notices.