SchoolsFirst Federal Credit Union

Credit union offering savings, loans, accounts

Loan Adjuster 2

Retail & Commercial BankingUpdated on Nov 12

Full-time$22 - $31.90In-person

About the Job

Requirements

A high school diploma or GED is required.
Three to five years of previous related experience is required.
Knowledge of bankruptcy laws, the Fair Debt Collection Practices Act (FDCPA), the Telephone Consumer Protection Act (TCPA), and the Servicemembers Civil Relief Act (SCRA).
Strong verbal and written skills.
Ability to use active listening to determine a Member’s hardship and provide an appropriate solution.
Ability to multitask.
Intermediate computer and typing skills.
Conflict resolution and negotiation skills.

Responsibilities

Collect on loans at all stages of delinquency when timely payments are not being received, using advanced communication skills to identify the cause of nonpayment and provide Members with personalized options.
Work delinquency stages through inbound and outbound calls, letters, and other approved methods; collect past-due payments or negotiate payment arrangements and repayment plans to resolve delinquent loans or negative shares.
Document conversations and collections activity in collection systems.
Fund workout loans or work collections reports, such as the available money letter report, when assigned.
Adhere to federal and state regulations and credit union policies.
Maintain delinquent account files to reflect agreed collection activities.
Process Member loan adjustments as needed, including due-date changes, opening or closing lines of credit, closing negative accounts, and maintaining payment plans.
Recommend workout loans, deferments, reages, reduced payments, repossession, and charge-off for Members with delinquent accounts.
Refer complex situations to appropriate resources to ensure timely resolution.
Suggest ways to streamline departmental and credit union operations.
Complete assigned department-related projects and reports.
Conduct advanced account research and analysis, skip tracing, and asset searches as needed.
Perform other duties as assigned.
Comply with regulatory requirements and assigned training, including Bank Secrecy Act (BSA) regulations applicable to the job duties.

Desired Qualifications

Previous financial institution or credit union experience is preferred.
Experience with an inbound/outbound phone system is preferred.

We’re always looking for diverse, talented, service-oriented people to join our exceptional team.

Loan Adjuster II

The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.

Pay Range:

$22.00 - $31.90

Scheduled Weekly Hours:

What You’ll Be Doing

Collects on loans of all stages of delinquency made by the Credit Union where timely payments are not being received. Communicates with Members using advanced skills to identify the true cause of non-payment and provides a personalized options to each Member.

Works on all delinquency stages through inbound/out-bound calling, letters, and other approved methods, collects past due payments and/or negotiates payment arrangements or repayment plans to resolve delinquent loans or negative shares by identifying reason for delinquency and offering appropriate options to Members.
Documents all conversations and collections activity in collection systems. May be responsible for funding of workout loans or working collections reports, such as the available money letter report.
Maintains adherence to all federal and state regulations and credit union policies.
Performs file maintenance of delinquent accounts to reflect agreed upon collection activities. Processes adjustments to Member loans as needed, including but not limited to, due date changes, opening/closing lines of credit, closing negative accounts, and payment plan maintenance.
Recommends Members with delinquent accounts for work out loans, deferments, reages, reduced payments, repossession and charge-off. Refers complex situations to the appropriate resources to ensure timely resolution.
May provide suggestions for streamlining departmental and credit union operations. When assigned helps to complete projects and reports related to the department.
May perform more advanced research and analysis on accounts, may skip trace and perform asset searches.

Additional Job Functions

Performs other duties as assigned
Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions

Qualifications

High School Diploma or GED required

3-5 years of previous related experience required
Previous financial institution or credit union experience preferred

Knowledge, Skills, and Abilities

Knowledge of bankruptcy laws, FDCPA, TCPA and SCRA
Excellent verbal and written skills.
Uses active listening skills to determine the Member’s hardship and provides appropriate solution.
Ability to multi-task
Intermediate computer and typing skills
Experience with inbound/outbound phone system preferred
Conflict resolution and negotiation skills

SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring

At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you’re excited about a position or wanting to make a career change but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on.

SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.

This organization participates in E-Verify.

About the Company

SchoolsFirst Federal Credit Union

Credit union offering savings, loans, accounts

SchoolsFirst Federal Credit Union provides financial services to members, especially school employees and their families, including savings and checking, auto loans, mortgages, credit cards, investments, and insurance through branches and online tools. Members join and use member-owned accounts with online/mobile banking, deposits, payments, and planning help. It differs from many competitors by being member-owned, federally insured, and focusing on the education community, offering educator-focused loan programs and lower fees. Its goal is to help teachers and school staff manage money effectively with affordable products and education resources while building a loyal member base.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Santa Ana, CA
Founded: 1934

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