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Hawthorne Machinery

Caterpillar heavy equipment dealer and service.

Customer Value Agreement Tech 1

Equipment Field ServiceConfirmed live in the last 24 hours
Full-timeKahului, HI, USA

About the Job

Requirements

  • Must have a high school diploma or equivalent.
  • Must have a valid driver's license with a good driving record.
  • Must have 1 year of experience servicing machines/engines and/or fleet vehicles, including midsize trucks, within a CAT dealership.
  • Must be able to travel by air and/or ferry and work on a rotational schedule as needed.
  • Must have PC skills.
  • Must be able to communicate clearly, both orally and in writing.
  • Must own hand tools suitable for the specified work.
  • Must be able to use a basic set of hand tools suitable for maintaining and repairing machines/engines and fleet equipment.
  • Must be able to lift up to 60 pounds daily, with frequent exertion.
  • Must be able to work in noisy conditions, outdoors and in a shop under varying weather and temperature conditions, and around foul odors, fumes, and harsh substances. Work may occur in marine, high-altitude, landfill, and confined-space environments.

Responsibilities

  • Perform planned maintenance on machines/engines using manufacturer guidelines.
  • Perform oil, filter, and lubrication services, including checking and filling fluid levels according to recommended specifications.
  • Conduct thorough machine and fleet inspections.
  • Complete assigned jobs and tasks within time requirement guidelines.
  • Troubleshoot mechanical problems in fleet equipment.
  • Inspect safety devices and report inoperable conditions.
  • Use computer diagnostic tools, manufacturer software, and telematic systems.
  • Maintain maintenance and repair records for all services performed.
  • Work individually or as part of a team.
  • Communicate repair direction and make warranty and repair recommendations.
  • Maintain safety and housekeeping requirements.
  • Perform other duties as assigned.

About the Company

Hawthorne Machinery

Caterpillar heavy equipment dealer and service.

Hawthorne Machinery Co. is a Caterpillar dealer serving San Diego and Pacific regions, offering sales of new and used equipment from Caterpillar and other brands, a large rental fleet, and comprehensive after-sales support including parts, service, and financing. Its products are used in construction, marine, power generation, paving, and waste management, with services like 24/7 field support, machine rebuilds, hydraulic repairs, and custom fabrication that keep equipment running. The company differentiates itself with a broad regional footprint, strong in-house service capabilities, a robust rental operation, and integrated financing and parts support, all backed by multi-generational family leadership. The goal is to be the trusted partner for customers needing reliable equipment, parts, and support while minimizing downtime and total ownership costs.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
San Diego, CA
Founded
1956

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