Operations Analyst
WNS
Operations Analyst
WNS
Global BPM and analytics services provider
Role Specification Focus on Data-Analyse, develop, deploy and test pricing data and pricing algorithms in pricing systems-Preparing test plans and constructing test case in pricing systems-Develop deep understanding of pricing data sources, data engineering and manipulation logicSubject Matter Expertise- Assist in the implementation of statistical,actuarial analysis into pricing systems- Devise, implement and monitor pricing processes within agreed time scales- Focus on automation possibilities in order to gain efficiencies- Deep understanding of pricing infrastructure, including recommending and designing changes Customer Focus- Adopt and model a strong customer focus in the delivery of all services offered by the team and - Build positive stakeholder relationships across teams Key Capabilities - Analytical skills – ability to analyse data and identify key issues, develop solutions and drive data-based decisions- Proficiency in programming, development and or testing is essential- High Level of Excel Skills, problem solving, numerical skills and accuracy - Strong and professional communication to understand scope and relay solutions – ability to convey and explain information, coherently and confidently both verbally and in writing.- The ability to understand a diverse infrastructure of technologies and complex systems in a continuously changing environment
Qualifications and Experience-Graduate in Computer Science, Actuarial, Analytics or similar-Minimum 1-2 years of relevant technical experience.-Technical skills a. SAS Programming – Advanced Level, b. R Programming- Intermediate to Advanced level, c. SQL – Advanced leveld. Excel and Dash boarding work– Intermediatee.Some exposure to BI reporting, and Visualisation tool like Cognos or Tableau or R-Shiny- Insurance industry experience desirable
WNS provides business process management and analytics services to large enterprises. It helps clients improve operational efficiency, customer experience, and decision-making by delivering end-to-end BPM, research and analytics, finance and accounting, and digital transformation support across industries such as insurance, banking, healthcare, travel, and manufacturing. The company combines domain expertise with technologies like artificial intelligence, machine learning, and advanced analytics to create custom, data-driven solutions. Delivery centers worldwide enable scalable, agile service delivery and access to specialized talent, while a digital-first approach focuses on automation, cognitive computing, and data insights. WNS aims to form long-term partnerships that deliver measurable business impact across the value chain.
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