Software Development Manager - Management Plane

Description

Are you a technical leader passionate about building world-class engineering teams? Do you excel at transforming ambitious technical visions into delivered products that impact millions of customers? Are you committed to quality, agility, predictability, and building the future of cloud infrastructure? Join us as we revolutionize network infrastructure management for the world's largest cloud provider!

Our team is part of AWS Networking Services and owns the administrative and management capabilities for Amazon's global network infrastructure. We're building next-generation management APIs and infrastructure that replace legacy protocols with modern, secure alternatives across AWS's massive device fleet. We're at a critical juncture, transitioning from experimental infrastructure to production-ready systems that will serve as the foundation for all future infrastructure management at Amazon. Your leadership will be instrumental in scaling our team and capabilities to meet this challenge.

You'll lead a specialized team building the next generation of infrastructure management systems, focusing on API development, secure device connectivity, observability platforms, and the systems that enable thousands of engineers to manage AWS's global fleet efficiently and safely. This is an opportunity to build something transformational while developing an exceptional engineering team. You will join us to influence, innovate, and raise the bar in this mission!

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities
You will lead the team through a transformational period, scaling from experimental infrastructure to production-ready systems serving AWS's global infrastructure. You'll solve complex and ambiguous problems efficiently and with high quality. You'll play a pivotal role in shaping the definition, vision, design, roadmap, development, and operationalization of customer-facing services. You'll be given an outcome and the freedom to set the direction based on data-driven decisions. High level responsibilities for this position include but are not limited to:

* Directly manage a group of software development engineers, including hiring, promotion, performance assessments, career development, and technical mentorship
* Work closely with engineers to build large-scale, highly distributed systems solving complex problems. Review both design specs and code and provide feedback to engineers to insist on highest standards in terms of system design and code quality.
* Drive technical strategy and architectural decisions for management API infrastructure, on-device gateways, SDK development across multiple languages (Rust, Python, Java, C/C++), and observability platforms
* Partner with leadership and customers across engineering teams, infrastructure engineers, and network operators to identify new features that can bring substantial benefits. Prioritize feature requests to maximize contributions to our goals while maintaining the right trade-off between addressing tactical needs versus investing in strategic solutions.
* Translate business requirements into engineering requirements to scope resource needs and manage multiple projects and dependencies effectively to deliver projects on schedule. Lead sprint planning, stand-ups, and retrospectives to assign work, monitor progress, and collect feedback.
* Lead the transition from reactive operational mode to proactive design leadership, establishing comprehensive design review processes and technical standards
* Drive operations excellence by analyzing ticket root causes, system performance bottlenecks, defects, and technical debt, creating projects to reduce both short-term and long-term operational load
* Manage complex dependencies across multiple teams including component teams, infrastructure teams, and network operations while maintaining delivery commitments and quality standards
* Establish team processes that enable rapid innovation while maintaining the highest standards of code quality, system reliability, security, and operational excellence
* Communicate technical vision and progress to senior leadership, translating complex technical concepts into business value and customer impact

A day in the life
You'll contribute to critical and highly-visible infrastructure within the AWS business. You will work alongside other talented builders and across multiple teams. You have the opportunity to hire and shape the team to continue to outperform expectations. You will work with executive leadership, senior management, and technical leaders across AWS to define product directions and deliver them to customers.

You excel at leading developers and have a track record of building strong engineering teams. You've had success leading operational services and are ready to apply that experience at even greater scale, managing the complexity of global network infrastructure while maintaining high availability and performance. You will incorporate customer input and ensure consistency and intuitiveness of our services. You will build highly available and fault-tolerant distributed systems.

Your team will build systems used by thousands of engineers, making your leadership impact multiply across the entire organization. Your technical decisions and team leadership will influence how Amazon manages network infrastructure for decades to come. You'll find this role engaging, challenging, and full of opportunities to learn and grow. You will have a large impact on AWS and the cloud computing industry.

About the team
We're a focused team positioned as a critical enabler for network infrastructure management across AWS. We're preparing for significant growth and expanded scope as our infrastructure moves from experimental to production-ready. We serve many internal customers and play a critical role with multiplying effect across AWS Networking.

We work with Rust for performance-critical systems and SDK development, Go and Python for services and tooling, modern RPC frameworks for secure communication and model-driven APIs, and contemporary frameworks for user interfaces. We run very lean and scale with the business, without repeated technical or operational burden. We champion great engineering practices - we make the right things common, common things easy, and ensure uncommon things are possible. Our systems span from embedded device interfaces and kernel integration to cloud-scale distributed services and developer-facing APIs, requiring both deep technical expertise and broad systems thinking.

The team operates with high autonomy and direct customer engagement, giving you significant influence over technical direction and team culture. Our roadmap includes revolutionary changes: developing on-device gateways to replace legacy systems, implementing asynchronous APIs with callbacks and streaming, delivering SDK infrastructure across multiple languages, and building comprehensive observability platforms. You'll join us at an inflection point where your leadership will directly shape both our team's growth and the future of infrastructure management at AWS. We're moving beyond being dependent on legacy systems to owning our destiny and enabling unprecedented innovation in network infrastructure management.

Basic Qualifications

- 3+ years of engineering team management experience
- 7+ years of engineering experience
- 8+ years of leading the definition and development of multi tier web services experience
- 3+ years of Software Engineer, Software Developer, or related occupational experience
- 1+ years of providing technical leadership and project management for all aspects of the software development lifecycle experience
- 1+ years of developing large-scale, multi-tiered distributed software systems using Java, C#, or C++ experience
- 1+ years of developing large-scale, multi-tiered distributed software systems using service-oriented architecture experience
- 1+ years of developing large-scale, multi-tiered distributed software systems using distributed programming experience
- Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience partnering with product or program management teams

Preferred Qualifications

- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.