Senior IT Business Analyst

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

30 Corporate Woods, Brighton, New York, United States of America, 14623

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

900300 Office of Digital Strategy and Innovation

Work Shift:

UR - Day (United States of America)

Range:

UR URG 113

Compensation Range:

$77,600.00 - $116,400.00

Responsibilities:

The Senior IT Business Analyst provides leadership and expertise in business analysis, process optimization, and technology-enabled transformation within the Digital Strategy & Innovation Office (DSIO) in support of enterprise-wide initiatives and projects. Working independently and collaboratively with clinical, operational, digital, informatics, and information systems stakeholders, the role analyzes complex business needs, develops requirements, designs future-state workflows, and translates strategic priorities into scalable solutions. This role leads business analysis activities for assigned initiatives and provides subject matter expertise to support implementation, operational readiness, performance improvement, and sustained value delivery.

Within the Engagement pillar of DSIO, this role focuses on improving upon digital patient engagement, analyzing, and developing the use of digital tools for accessing and engaging in care.

ESSENTIAL FUNCTIONS

Strategy & Operational Support

• Leads assigned business analysis workstreams supporting enterprise digital engagement initiatives. Partners with clinical, operational, digital, access, and IT/Informatics teams to identify and understand operational priorities. Translates DSIO and operational priorities into defined problems, improvement opportunities, recommendations, and actionable plans that advance patient engagement and patient activation. Supports and leads departments through issue resolution, workflow review, operational assessments, and adoption support. Participates and frequently leads governance, operational workgroups, and meetings to ensure a coordinated execution of digital engagement strategies.

Workflow Analysis & Optimization

• Leads current- and future-state workflow assessments related to digital engagement to identify operational inefficiencies, barriers, and opportunities for improvement. Analyzes complex and interdependent processes, performs gap and root-cause analysis, facilitates workflow redesign, and recommends scalable improvements scalable improvements across patient education, MyChart, patient pathways, care navigation, communication, and experience initiatives.

Solution & Technology Support

• Leads business analysis activities associated with the implementation, optimization, validation, and operational readiness of digital patient engagement capabilities, including Epic MyChart, questionnaires, Care Companion, automated outreach, patient education, patient pathways, care navigation, and patient communications. Influences solution design by translating engagement needs into functional requirements and practical recommendations.

Data Analysis, Reporting & Performance Insights

• Interprets operational data, Epic reports, dashboards, and enterprise reporting tools to evaluate patient engagement adoption, utilization, outreach effectiveness, workflow performance, and related measures. Develops KPIs. Interprets Epic reports, dashboards, and enterprise analytics to evaluate. Identifies trends, performance gaps and improvement opportunities. Develops data-informed recommendations for operational decision-making and continuous improvement. Shares recommendations with operational and departmental leaders through reporting, data validation, KPI tracking, and actionable insights. Leads the development, maintenance, and standardization of reporting tools, dashboards, and operational metrics to support enterprise digital strategies.

Requirements Gathering & Documentation

• Leads stakeholder meetings and requirements elicitation and facilitates design sessions with clinical, operational, digital, informatics, and technical stakeholders. Develops, reviews and defines process maps, use cases, functional requirements, operational workflows, standard operating procedures, and project documentation; resolves ambiguity and ensures stakeholder alignment around future-state needs.

Testing, Adoption & Continuous Improvement

• Leads or coordinates test planning, user acceptance testing, workflow validation, implementation readiness, training coordination, communications, issue resolution, adoption and post-implementation evaluation. Uses stakeholder feedback and performance data to identify and address barriers, strengthen engagement, and sustain improvements. Leads issue tracking and continuous improvement efforts to support long-term operational success.

Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

• Bachelor's degree and 5 years of relevant experience required
• Master’s degree in a related field preferred
• Or equivalent combination of education and experience
• Experience with project management from planning through implementation required
• 1 year in a supervisory capacity preferred
• Clinical or higher education experience preferred
• ServiceNow, JIRA and/or Project Portfolio Management (PPM) software experience preferred
• Experience in healthcare operations, business analysis, digital health, informatics, process improvement, information systems, clinical, higher education, or a related field preferred.
• Experience working with operational workflows, process improvement, or healthcare systems preferred
• Experience with Epic, MyChart, or equivalent healthcare technology platforms preferred.

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent leadership, verbal and written communication, presentation, analytical and problem solving skills required
• Proven track record executing multiple work streams and producing consistent results required
• Ability to distill technical information into succinct and digestible information for a broad, non-technical audience required
• Extensive computer literacy, including experience in Microsoft Office, particularly Excel, Teams and Powerpoint preferred
• Knowledge of healthcare operations, complex business analysis, and technology-enabled workflows preferred.
• Demonstrated experience leading business analysis activities from discovery and requirements through solution design, testing, implementation, and optimization preferred.
• Ability to analyze complex operational data, identify root causes and opportunities, and develop actionable recommendations preferred.
• Understanding of digital health capabilities and healthcare technology environments preferred.
• Strong written and verbal communication skills preferred.
  

LICENSES AND CERTIFICATIONS

• Certification of Capability in Business Analysis (CCBA) or Professional Business Analysis (PMI-PBA) upon hire preferred

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.