Product Support Analyst Winter 2024 Co-op
Posted on 9/11/2023
INACTIVE
D2L

1,001-5,000 employees

Online and in-person learning technology provider
Company Overview
D2L stands out as a global leader in the EdTech industry, with a strong commitment to transforming the learning experience for individuals of all ages. The company's competitive edge lies in its comprehensive ecosystem that supports millions of online and in-person learners, backed by a diverse and dedicated workforce that strives to humanize technology. D2L's unique approach to creating unforgettable learning experiences, coupled with their technical expertise, positions them as a compelling workplace for those passionate about education and technology.
Education
Hardware

Company Stage

Series B

Total Funding

$168.5M

Founded

1999

Headquarters

Kitchener, Canada

Growth & Insights
Headcount

6 month growth

0%

1 year growth

6%

2 year growth

5%
Locations
Winnipeg, MB, Canada • Toronto, ON, Canada • Kitchener, ON...
Experience Level
Intern
Desired Skills
JavaScript
Management
ASP.NET
SQL
Java
REST APIs
Data Analysis
HTML/CSS
CategoriesNew
Software Engineering
Requirements
  • Experience in resolving complex technical issues
  • Great troubleshooting skills
  • Ability to think quickly and creatively
  • Collaboration skills
  • Technical knowledge
  • Problem-solving skills
  • Ability to work efficiently in a helpdesk environment
  • Customer service skills
  • Communication skills
  • Attention to detail
  • Organizational skills
  • Time management skills
  • Excellent verbal and written communication skills
  • Analytical skills
  • SQL experience
  • Familiarity with programming languages (XML, HTML/XHTML, JAVA, JavaScript, ASP, .NET)
  • Working knowledge of Webservices, REST, and IIS
  • Understanding of Network topography
  • Confidence supporting enterprise software applications
  • Basic knowledge of authentication protocols (LDAP, SSO, Shibboleth)
  • Experience with Fiddler and other Browser-based Analytics and Reporting tools
  • Experience with eLearning software and supporting a Learning Management System
  • Bilingual (English/French)
Responsibilities
  • Resolving specific client issues
  • Identifying and solving site-related issues
  • Identifying and correcting improperly configured installations
  • Logging all support calls in call tracking system
  • Escalating problems when necessary
  • Updating call tracking system with appropriate details
  • Providing timely customer updates on issues
  • Improving D2L product/tool design and efficiency
  • Developing support documents, FAQ's, and Knowledge-Based Articles
  • Participating in special projects
Desired Qualifications
  • Experience with eLearning software and supporting a Learning Management System
  • Bilingual (English/French)