IT Business Planner & Technical Program Manager

The FCE IT Business Planner is responsible for owning, continually improving, and reviewing the ongoing suitability of the FCE IT Governance framework, ensuring that the different IT sites (UK, Spain, Germany) and Shared Services are harmonized and well coordinated in their principles & methodologies. It is also responsible for providing IT reporting for Execs consumption, as it the case for the IT Operations Flashcard and IT KRIs.

Reporting to the FCE IT Director’s Office Manager, this is a critical and highly visible role coordinating the activities of the pan-European Ford Credit IT team to drive execution rigor of Ford Credit tech transformation through governance, delivery process discipline, IT key metrics management, communication, and Special Projects Management. 

• Understanding of system development lifecycles and exposure to lifecycle delivery methodologies
• Proficient on IT infrastructure and concepts, as well as IT troubleshooting
• Knowledge of IT Concepts such as cloud computing, cybersecurity
• Strong analytical and problem-solving skills; a pro-active approach with an inquisitive mind
• Excellent verbal and written communication skills, and interpersonal skills, to enable effective communication at all levels within the Company
• High degree of initiative, self-motivation and ability to work both in a small team and autonomously.
• High degree of flexibility to be able to swap among different high priorities
• The ability to work with cross-functional teams from across FCE and Ford Motor Company
• Process-minded and keen to develop and implement process improvements using AI. 
• Project Management skills; including the use of JIRA and Microsoft Power BI
• Incident Management experience. Including the use of ServiceNow

What's next? 
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The Company is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment or harassment on the grounds of race, religion or belief, sex, marriage and civil partnership, pregnancy and maternity, age, sexual orientation, gender reassignment or disability.

This position is based in Madrid, and it is expected that the successful candidate will be able to attend the office typically 4 days a week and remain flexible on the days they are required to attend the office according to business requirements.

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• Analysis of IT operational metrics on a monthly basis, including trend analysis and benchmarking with industry.
• Co-ordinating across Product Teams to complete Systems Incident (Advisories) reporting and investigation to determine root cause and corrective actions.
• Incident Management, specially with the EU countries subject to DORA, to meet reporting requirements to the regulators
• Understanding the FCE risk model and applicability to IT, including preparing reports of IT performance against key risk indicators and presenting to the IT Director, Chief Risk Officer and at operational risk committee meetings.
• Project Management activities for Special Projects, which could include:
  • Creation and maintenance of project plans for Special Projects
  • Manage project SharePoint site including risks, issues, actions and document management
  • Data gathering from the different IT Global teams. Consolidation and analysis
  • Management reporting using Standard Management decks.
  • Coordination of project teams.
  • Task and dependency management.
  • Supporting governance process (L1/L2/L3 meetings)
• Develop successful working relationships with business and IT partners; either internal and external;
• Develop, regular update and monitoring Outsourcing agreements (including SLAs and KPIs review) with either Ford Motor and Ford Credit entities
• Develop successful relationships and become the single point of contact for IT domain across the locations;
• Coordinate and conduct regular reviews of project status providing timely information to IT and business stakeholders at various levels
• Help coordinating Engineering Transformation requirements