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Mercier Consultancy Group

Greek Speaking Player Support Specialist

Customer SupportConfirmed live in the last 24 hours
Full-timeSofia, Bulgaria

About the Job

Requirements

  • Native or fluent Greek, spoken and written.
  • A valid EU passport is mandatory.
  • Ability to work in an on-site professional environment in Sofia, Bulgaria.
  • Previous customer support or gaming-industry experience is highly preferred.
  • Technical aptitude and problem-solving ability.

Responsibilities

  • Provide technical and account support to players via chat, email, and ticketing systems.
  • Resolve in-game issues, payment queries, and account security concerns.
  • Maintain knowledge of current Gaming & Esports titles to guide the gaming community.
  • Collaborate with cross-functional teams to escalate critical bugs or community trends.
  • Ensure interactions reflect the brand voice of Gaming & Esports partners.
  • Gather and report player feedback to support future development cycles.
  • Foster a welcoming and inclusive environment for players across platforms.

Desired Qualifications

  • Previous experience in customer support or the gaming industry.

About the Company

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