Intelligent Automation & AI Business Analyst

SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Intelligent Automation & AI Business Analyst

Locations: Basildon | Hybrid

Get To Know Us:

SS&C is leading the way. We continue to look for today's and tomorrow's brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to apply. SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, and innovation to name a few.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model
• Your Future: Professional Development Reimbursement including access to SS&C University
• Work/Life Balance: Competitive holiday scheme
• Your Wellbeing: Competitive benefits designed to support the wellbeing of our staff
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands-On, Team-Customised throughout your career

What You Will Get To Do:

Opportunity Identification & Process Analysis

• Identify automation, AI and process optimisation opportunities across business operations.
• Conduct detailed process analysis to understand current-state workflows, pain points, risks and inefficiencies.
• Facilitate workshops, discovery sessions and stakeholder interviews.
• Quantify benefits, costs, risks and implementation considerations.
• Build compelling business cases and recommendations for automation investment.
• Maintain and prioritise automation opportunity pipelines.

Solution Design

• Design end-to-end intelligent automation solutions combining traditional automation and AI capabilities.
• Produce high-quality documentation including:
  • Process Design Documents (PDDs)
  • User Stories
  • Process Maps
  • Functional Requirements
  • Acceptance Criteria
  • Solution Recommendations
• Define future-state operating models and process improvements.
• Assess where automation is appropriate and where alternative solutions should be recommended.

Intelligent Automation & AI

• Identify opportunities to leverage:
  • Agentic AI
  • Large Language Models (LLMs)
  • Intelligent Document Processing
  • OCR and data extraction technologies
  • Workflow orchestration
  • Process Mining
  • Robotic Process Automation
  • Conversational AI
• Work alongside development teams to ensure solutions are designed for scalability, resilience and compliance.
• Support AI governance and responsible AI implementation practices.
• Evaluate emerging technologies and industry trends, recommending practical applications within the business.

Delivery Support

• Collaborate with developers and technical teams throughout design, build and implementation phases.
• Validate delivered solutions against agreed requirements.
• Support testing activities, including UAT planning and execution.
• Assist with production deployments and post-implementation reviews.
• Ensure solutions achieve agreed business outcomes and benefits.

Stakeholder Management

• Develop strong relationships with business stakeholders across SS&C and client organisations.
• Act as a trusted advisor on automation and AI opportunities.
• Communicate effectively with both technical and non-technical audiences.
• Present recommendations, designs and business cases to senior stakeholders.
• Provide regular updates on project progression, risks and dependencies.

What You Will Bring:

Essential Skills & Experience

Analysis & Consulting

• Proven experience as a Business Analyst, Process Analyst, Intelligent Automation Analyst or similar role.
• Strong business analysis and requirements gathering expertise.
• Experience facilitating workshops and stakeholder interviews.
• Strong problem-solving, process improvement and analytical skills.
• Ability to translate complex business challenges into practical solutions.

Intelligent Automation

• Experience working with intelligent automation technologies.
• Understanding of RPA platforms such as Blue Prism, UiPath or Automation Anywhere.
• Knowledge of AI and Machine Learning.
• Exposure to Generative AI technologies application within an operational setting.
• Exposure to Agentic AI concepts and workflow orchestration platforms.
• Understanding of Intelligent Document Processing and OCR technologies.
• Ability to identify and assess suitable automation opportunities.

Technical Knowledge

• Process modelling and documentation experience.
• Experience with tools such as Jira, Confluence, BPMN mapping solutions.
• Strong Excel and data analysis capabilities.
• Understanding of APIs, structured data formats and systems integration concepts.
• Awareness of software development lifecycle and Agile delivery approaches.

Communication & Leadership

• Excellent written and verbal communication skills.
• Strong stakeholder management capability.
• Ability to influence and challenge constructively.
• Self-motivated with strong ownership and accountability.
• Comfortable operating independently and managing multiple priorities.

Desirable Skills & Experience

• Experience within Wealth Management, Financial Services, Investments, Pensions or Platform Operations.
• Understanding of UK financial services regulatory environments.
• Experience with Process Mining technologies.
• Blue Prism, UiPath or Business Analysis certifications.
• Experience working within Agile, Scrum or SAFe environments.

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

Applications will be accepted on an ongoing basis until the position is filled.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.