Head of People & Culture
Posted on 1/31/2024
Ecommerce error detection and resolution platform
Noibu offers a unique eCommerce monitoring platform that effectively detects and resolves revenue-impacting errors on websites, providing unparalleled visibility into back-end operations. The platform's ability to quantify the financial impact of errors is a distinct competitive advantage, enabling businesses to prioritize fixes based on potential revenue loss. With a proven track record of increasing conversion rates and improving customer experience, Noibu has established itself as a leader in the eCommerce industry.
Growth & Insights
6 month growth↑ 1%
1 year growth↑ 1%
2 year growth↑ 1%
Ottawa, ON, Canada
Mergers & Acquisitions (M&A)
People & HR
- Proven experience as an HR leader, preferably in a Director or similar role at a scaling SaaS company
- Strong knowledge of HR practices, employment laws, and industry trends
- Demonstrated success in performance management, employee engagement, and organizational development
- Experience with high-quality, fast-paced, data-driven talent acquisition practices
- Managed smaller teams and have a willingness to roll up your sleeves to get the job done
- A track record of attracting top talent while maintaining a strong culture
- Excellent communication and interpersonal skills
- Strategic mindset with the ability to translate business objectives into HR initiatives
- Bachelor's degree in Human Resources, Business Administration, or a related field; Master’s degree and HR certification (e.g., SHRM-SCP, SPHR) are a plus
- Integrating a Performance Management Process
- Supporting Talent Acquisition
- Championing Culture and Wellness initiatives within the organization
- Influencing the strategic direction of the company
- Provide coaching and direction to the executive team
- Master’s degree and HR certification (e.g., SHRM-SCP, SPHR)
Noibu is Canada’s Capital city’s fastest-growing technology company. We help brands recover millions of dollars in lost sales every day by helping them detect, manage and resolve critical errors on their online store. You may have heard of some of our customers like Levi’s, Champion, Air Transat, Guess, and Jelly Belly.
We’re a dedicated team, driven by 4 values; Customer Obsession, Quality, Results-Oriented and Accountability. We’ve been recognized in 2023 as the Globe and Mail’s 8th Fastest Growing Company, 12th in Deloitte Technology Fast 500, #2 in Canada for Deloitte’s Fast 50 in Technology, and #4 on Forbes Canada’s Best Startup Employers. If you’re interested in joining a team poised for greatness, we hope you’ll apply!
About the Role:
Are you ready to take the reins as our Head of People and play a pivotal role in shaping the heartbeat of Noibu? This isn’t just another HR role – it’s a golden opportunity to be at the forefront of developing, managing, and overseeing all things people-related in a dynamic and rapidly growing company.
What’s in Store For You:
- Strategic Leadership: As a key member of our executive team, you’ll have a front-row seat to influence the strategic direction of Noibu. Your decisions will resonate for years to come, impacting our culture, growth, and overall success.
- Holistic HR Management: Dive into the diverse realms of HR management, from fine-tuning performance management processes to seamlessly handling day-to-day operations. Your expertise will be the driving force behind our HR initiatives, ensuring we continue to be a workplace that stands out.
- Coaching Excellence: Bring your coaching A-game! We’re seeking someone who can inspire and guide our team to new heights. Your role involves not just managing people but helping them thrive and reach their full potential.
- Building an Award-Winning Company: We’re not just about being good; we’re about being exceptional. Your passion for creating a workplace that’s not only great to work in but also recognized as an industry leader is exactly what we’re after.
Who you are:
- Proven experience as an HR leader, preferably in a Director or similar role at a scaling SaaS company.
- Strong knowledge of HR practices, employment laws, and industry trends.
- Demonstrated success in performance management, employee engagement, and organizational development.
- Experience with high-quality, fast-paced, data-driven talent acquisition practices.
- Managed smaller teams and have a willingness to roll up your sleeves to get the job done.
- A track record of attracting top talent while maintaining a strong culture.
- Excellent communication and interpersonal skills.
- Strategic mindset with the ability to translate business objectives into HR initiatives.
- Bachelor’s degree in Human Resources, Business Administration, or a related field; Master’s degree and HR certification (e.g., SHRM-SCP, SPHR) are a plus.
What you’ll be working on:
- Integrating a Performance Management Process.
- Supporting Talent Acquisition.
- Championing Culture and Wellness initiatives within the organization.
- Influencing the strategic direction of the company.
- Provide coaching and direction to the executive team.
What you’ll be measured on:
- Employee eNPS and monthly wellness score or equivalent
- Recruitment speed, quality and budget
- Employee attrition
Why should you consider Noibu?
🦄 We’re working to be Ottawa’s next Unicorn
Noibu is going to impact billions of shoppers. By joining our small team on the ground floor, you have the opportunity to do something amazing with us and grow more than you even realize is possible.
We’re a pay for impact company that is striving to lead the market in regards to compensation. Outside of your base salary, you have access to our Employee Stock Option Plan and potential variable pay or bonus arrangements.
🕰️ Unlimited Time Off & Flexible Working Style
In addition to unlimited time off, we enforce an annual minimum of 3 weeks for all employees and have a company wide holiday shut down every year. Our flexible working style means you get to choose the hours that work best for you.
🦷 Benefits from Day 1
Imagine having to wait 3 months into your new job to go to the dentist? Never at Noibu. We hired you. We believe in you, and everyone gets access to all benefits, perks, and allowances from their first day with us 🤝
🎉 Fun & Engagement
Lots of companies preach having fun, but we seriously do walk the walk. Think things like Monthly Company-Wide & Team-Specific Socials, frequent post-work Happy Hours, and a MAJOR annual Holiday Party 🎄
...Plus much, much more.
If you have experience that’s close to what we outlined but think you might be missing a couple of things, apply anyway! 🚀 What’s the worst that could happen? Noibu looks for people with exceptional potential, and we know that this takes many forms.
At Noibu, we are committed to building and fostering an environment where our employees feel included, valued, supported, and heard. We strongly encourage applications from Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. If you require any accommodations, please notify us and we will ensure you can participate fully and equally during the recruitment and selection process.
We encourage all applicants to indicate their preferred pronouns on their application (e.g. she/her/hers, he/him/his, they/them/theirs, etc).