Hyderabad, India
There’s a saying at Itineris: Together goes a long way. And we live by that. Whether your job is translating our customers’ needs into the best software, selling, coding, or keeping our business running smoothly, we’re united by the same mission: growing our company and delivering innovative software that empowers energy and water utilities to engage better with their customers.
UMAX is the brand name of our software solution for water and energy utilities. It automates their business processes and enables them to better engage with their customers. UMAX is a cloud-based solution, built on the powerful Microsoft Dynamics 365 platform.
be responsible for building highly interactive, innovative applications for our UMAX solution, on a project or for Service Delivery, using the latest Microsoft technologies (X++).
What you will work on
Develop software based on the design specifications made by the functional and technical lead.
What you bring
Itineris provides CIS and ERP software tailored for utilities, focusing on water, gas, and electric utilities. Its flagship product, UMAX, runs on the Microsoft Dynamics 365 platform, delivering an integrated system for customer service, billing, and related back-office processes. The solution works by combining Dynamics 365 capabilities with industry-specific configurations to manage customer data, billing cycles, service requests, and utility workflows in a single, extensible platform. Itineris differentiates itself by specializing in the utilities sector and building long-term partnerships with utility clients, offering customized implementations, ongoing support, and consulting to adapt to evolving regulatory and operational needs. Its goal is to help utilities modernize their customer interactions and billing while expanding its partner network, staff, and geographic reach.
Company Size
501-1,000
Company Stage
Late Stage VC
Total Funding
$48.3M
Headquarters
Sint-Martens-Latem, Belgium
Founded
2003
See people who can refer or advise you
Enovos Luxembourg selects Itineris as long-term partner to modernize operations and drive innovation (Cloned). June 30, 2026 Enovos Luxembourg, the leading energy supplier and producer of renewable energy in Luxembourg, has selected Itineris and its UMAX platform to support the next phase of its operational transformation. Built on Microsoft Dynamics 365, UMAX will enable Enovos to modernize core business processes, strengthen customer engagement, and build a future-ready operating model. The agreement marks the beginning of a long-term strategic partnership focused on innovation, customer experience, and continuous improvement. Enovos will implement core capabilities of the UMAX platform to streamline operations, enhance customer service, and enable a more connected and data-driven way of working across the business. This will accelerate product innovation, improve customer service outcomes, and drive greater efficiency through the automation of key back-office processes. The program also includes the new UMAX Real-Time solution, supporting advanced pricing and rating capabilities and leveraging granular consumption data to enable faster and more informed decision-making. Beyond the platform implementation, the partnership will also aim to co-develop AI-driven solutions designed to prepare for a future where agentic platforms are the industry standard, and where energy suppliers and core platforms providers need to reinvent their way of working. "Digital transformation is no longer about modernizing systems, it is about creating the capabilities to continuously innovate and adapt. With Itineris and UMAX, we have chosen a partner that shares our long-term vision. Together, we are building a flexible, AI-ready platform that will strengthen customer experience, accelerate innovation, and prepare Enovos for the next generation of energy services." Erik von Scholz CEO, Enovos Luxembourg "The utility industry is undergoing rapid change, driven by new technologies, evolving customer expectations, and the energy transition. To succeed in this environment, organizations need flexible and future-ready platforms that allow them to continuously adapt and innovate. We are proud to partner with Enovos on this transformation journey. Their strong ambition and clear vision make them an ideal partner for Itineris. Together, we will modernize core operations while creating a foundation for future innovation, including AI-driven capabilities that help deliver greater value to customers and employees. We are really excited about what we can achieve together." Edgard Vermeersch CEO and Founder, Itineris About Enovos. Enovos is Luxembourg's leading energy supplier and producer of renewable energy providing today electricity and natural gas to a wide range of customers, including industrial companies, SMEs, and private households. Enovos is also active on the markets in the Greater Region including Germany, France, Belgium and the Netherlands. Enovos contributes in a fully committed and responsible way to the sustainable energy transition by establishing innovative projects in collaboration with key partners to produce energy from renewable sources, including sun, wind and water, and by enabling customers to proactively harness the opportunities of the transition through better managing their consumption and producing their own energy. With its long-established team of experts and a strong network of professionals, Enovos stays abreast of the latest developments, including digitalisation & AI, smart applications, decentralised power production and mobility solutions. As a positive energy leader, the needs of the customers lie at the heart of everything Enovos undertakes. About Itineris. Itineris is a leading provider of innovative software solutions for water and energy utilities. Itineris' UMAX Utility Suite is a flexible, AI-powered platform, combining CIS, CRM, ERP, and data solutions. It helps utilities streamline operations, deliver personalized customer experiences, and act on real-time insights, all seamlessly powered by Microsoft and Copilot. Itineris employs over 550 utility experts and operates offices in Belgium, North America, the UK, and India.
Arizona Water Company advances enterprise transformation with a successful UMAX CIS launch. April 7, 2026 In cooperation with E Source and Itineris, Arizona Water Company (AWC) has gone live with their new UMAX CIS solution. The Itineris solution suite includes a Customer Information Solution, Customer Service, Customer Self-Service, Field Services, Cashiering, and the Test & Inspection Portal. By unifying AWC's service center locations and providing a robust Customer Self-service tool, AWC will also substantially empower AWC customers through communication options and account insights. "Successfully launching our new UMAX CIS is a testament to the dedication of our teams and the strength of our partnership with Itineris. This system will enhance the customer experience, and support operations across our utility. What matters most is that we're not doing this alone. Itineris has committed to being with us for the long haul, ensuring we continue to grow, adapt, and deliver exceptional service well into the future." Fred Schneider, President & Chief Operating Officer at AWC "We're proud to celebrate this go-live with such a forward-thinking utility; their commitment and collaboration made this transformation possible. We are honored to be their long-term partner as they continue to innovate and grow." Hans Dekeyser, General Manager and EVP at Itineris With the new system in place, Arizona Water Company is well positioned to deliver on its enduring commitment to reliably provide clean drinking water through their award-winning production and distribution systems. About Arizona Water Company. Arizona Water Company is an investor-owned utility that has served growing Arizona communities for more than 70 years. In 1955, the Company purchased 10 water systems from the Arizona Public Service Company. Today, they operate 24 water systems in more than 30 communities throughout Arizona. Their corporate office is located in Phoenix, and they have 12 local offices located in the communities they serve. Arizona Water Company is proud to provide clean and reliable drinking water through their award-winning production and distribution systems on demand, every day. Click here for more information. About Itineris. Itineris develops, delivers, and supports UMAX, a highly configurable and modern CIS & CRM solution designed specifically for utilities. Built on the powerful Microsoft Dynamics 365 platform and delivered as a service in the Microsoft Azure cloud, UMAX improves customer experience through native Copilot AI-powered omnichannel communications and generative AI knowledgebase learning, while enhancing the user and customer experience through automation and user-defined workflows.
Broward County, Florida selects Itineris for replacement of Customer Information System. March 24, 2026 ATLANTA - March 18, 2026 - After a thorough evaluation of the leading utility customer information system (CIS) vendors, the Broward County Water and Wastewater Services (WWS) has selected the Itineris UMAX suite of solutions to replace their aging Peace Software legacy system. UMAX is a modern, native cloud-based solution built in and on the Microsoft Dynamics 365 platform. These solutions will help WWS better manage water, wastewater and reclaimed water services to their 60,000 customers throughout Broward County. The scope of this project includes the Itineris UMAX CIS, Customer Service, Customer Self-Service, and Field Services modular solutions. Equipped with these solutions, WWS will achieve faster, more reliable business processes through new operational efficiencies, including automated workflows and call management. UMAX will empower WWS's end users with improved self-service capabilities, which will substantially reduce call center inquiries while empowering customers. The result: truly improved customer and user experience. "By choosing Itineris and our UMAX solutions, Broward County Water is elevating the customer experience while embracing technology at a pace that supports their growth - the right fit for WWS' ongoing needs. We are so proud to welcome WWS to our Magenta Family! Our Team is excited to deliver a successful implementation and enter an ongoing, mutually beneficial partnership." Kimberly Williams, Senior Vice President at Itineris About Broward County Water and Wastewater Services. Broward County Water and Wastewater Services provides drinking water, regional wastewater treatment, and water resource management for residents and businesses across Broward County, Florida. It serves approximately 60,000 water customers and supports wastewater treatment for more than 600,000 people. As part of the county's Public Works Department, WWS focuses on reliable utility service, environmental protection, and long-term infrastructure planning. Click here for more information. About Itineris. Itineris develops, delivers, and supports UMAX, a highly configurable and modern CIS & CRM solution designed specifically for utilities. Built on the powerful Microsoft Dynamics 365 platform and delivered as a service in the Microsoft Azure cloud, UMAX improves customer experience through native Copilot AI-powered omnichannel communications and generative AI knowledgebase learning, while enhancing the user and customer experience through automation and user-defined workflows. * Broward County, Florida selects Itineris for replacement of Customer Information System Broward County (Florida) selects Itineris for CIS replacement. Read the full article * Large Texas water utility selects Itineris for replacement of Customer Information System After a thorough evaluation of the leading utility customer information system (CIS) vendors, a large Texas water utility has selected Itineris and its UMAX suite of solutions to replace their aging legacy system. Read the full article * Itineris strengthens its commitment to service excellence As part of its ongoing commitment to service excellence, Itineris group. is bringing all India-based Itineris colleagues together in a new hub in Hyderabad, fully integrated into its global operating model. Read the full article
Itineris strengthens its commitment to service excellence. Audio Player Itineris, a global leader in innovative SaaS solutions for utilities, today announces the launch of its new Hyderabad hub, bringing its India-based employees together in one location, fully integrated into its global operating model. This milestone builds on years of collaboration in the region and a strategic plan developed over the past 18 months. The hub is set to scale up to 150 professionals over the next 18-24 months, reflecting the company's ongoing commitment to innovation and service excellence. As utilities worldwide accelerate their digital transformation, Itineris marks a new milestone in their journey to become a global leader in advanced utility software solutions. The Hyderabad hub complements Itineris' established operations in North America, Belgium, and the UK, enabling joint development across the UMAX and Verity product portfolios while providing 24/7 availability for customers worldwide. "India has long been an important part of our global talent strategy "said Edgard Vermeersch, CEO at Itineris ." By formalizing our presence in Hyderabad, we are strengthening the foundations that have been built over many years. The region's world-class IT expertise and dynamic technology ecosystem support our ambition to deliver continuous innovation and seamless support to utilities worldwide." The inauguration was led by Sreekant Lanka, Chief Strategy Officer, Department of Information Technology, Electronics & Communications (ITE&C) of the government of Telangana, in the presence of Sai Krishna, IT Advisor. They toured the hub, reviewed the capabilities being built in Hyderabad, and engaged with the senior leadership team of Itineris - reaffirming the company's long-term commitment to the region and its contribution to the local community. Sreekant Lanka, Chief Strategy Officer, Department of Information Technology, Electronics & Communications (ITE&C) said," Hyderabad has evolved into a city where mission-critical technology for the world is imagined, engineered and scaled. When a global utilities SAAS product leader like Itineris chooses this ecosystem, it reaffirms what we see every day - Hyderabad is no longer just participating in global technology, it is shaping it. The platforms being developed here will support water and energy utilities across the US and Europe, influencing how communities manage resources, plan infrastructure and prepare for a cleaner, more resilient future. This is the strength of our talent, the stability of our governance model, and the maturity of the innovation environment Telangana has built ." Over the past three years, Itineris has partnered with Talent Smart and DataEdge, whose support and guidance have been invaluable in navigating the Indian talent landscape and supporting the company's growth in the region. Itineris has also collaborated with ANSR to establish and scale the Hyderabad hub, drawing on ANSR's deep expertise in building and operating technology and innovation centers across India. About Itineris. Itineris is a leading provider of innovative software solutions for water and energy utilities. The Itineris UMAX Utility Suite - developed on and in the Microsoft Dynamics 365 platform - offers flexible, AI-powered CIS, CRM, and ERP solutions that help utilities streamline operations, deliver personalized customer experiences, and act on real-time insights. Complementing this offering, Verity - a wholly owned subsidiary of Itineris - provides advanced real-time data solutions that support the energy transition. Itineris employs over 550 utility experts and operates offices in North America, Belgium, the UK, and India. Read more full news: Here February 27, 2026
Investment firm Cobepa has acquired a majority stake of approximately 63% in the software company Itineris. The founder and CEO will remain a shareholder, along with Marc Coucke's investment vehicle.