Claims Adjuster - General Liability

Who we are

The $250B insurance claims industry runs on fax machines, phone tag, and adjusters buried in paperwork. Cycle times stretch for months. Data is locked in legacy systems. And the workforce is aging out faster than it's being replaced.

Vega is the premier AI-native claims TPA built to reimagine that entire stack from the ground up. Our team is equal parts experienced insurance operators and modern technologists. We care deeply about delivering superior outcomes for our clients, and we want builders that get their hands dirty shipping solutions that move the needle.

Our results: 10x YoY revenue growth, and on track for $XXM run-rate in under 2 years. Backed by marquee VCs like General Catalyst, Lightspeed, and Valor.

About the role

We’re looking for a General Liability Claims Adjuster who is excited about a unique opportunity to help build modern commercial insurance from the ground up!

In this role, you will play a critical role in driving Vega’s world-class claims organization by investigating, evaluating, and settling complex commercial general liability claims. You will manage claims involving third-party bodily injury, property damage, and personal injury from initial notice through final resolution for our insureds and claimants.

We’re a distributed team with offices located in New York, NY and Atlanta, GA. This role is a hybrid position based out of our Atlanta office (Buckhead).

What you’ll do

• Investigate & Evaluate Liability: Conduct thorough coverage investigations, analyze premises and product liability exposure, interview involved parties, and establish accurate liability assessments.

• Manage Claims Settlements: Own the end-to-end negotiation and resolution of third-party bodily injury and property damage claims, ensuring fair, timely settlements within authority limits.

• Provide Expert Claims Guidance: Serve as the primary point of contact for insureds, third-party claimants, defense counsel, and brokers, offering clear and empathetic updates throughout the claims lifecycle.

• Documentation & Compliance: Maintain detailed claim files, draft reservation of rights letters, prepare comprehensive narrative reports, and ensure compliance with state fair claims settlement practices.

• Cross-Functional Collaboration: Partner with underwriting, legal teams, external defense counsel, and third-party administrators (TPAs) to manage litigation strategy, reserve accuracy, and overall claims cycle time.

About You

• 4+ years of experience in claims adjusting, with direct experience handling commercial general liability (GL) bodily injury and property damage claims.

• Active Adjuster License required.

• Strong background in Commercial Lines General Liability

• Proficiency with modern claims management software (e.g., Guidewire, Casualty Navigator) and medical/property evaluation tools.

• Strong negotiation, policy interpretation, communication, and conflict-resolution skills.

• Ability to thrive in a high-growth, fast-paced environment while maintaining meticulous attention to detail.

• Must have experience with claims file stewardship

• 4-year degree or equivalent experience in addition to the experience noted above.

Benefits

• Competitive salary

• Medical, dental & vision insurance

• 401k with company match

• Flexible PTO

• Coffee bar and snacks

• Onsite parking

• Monthly lunches

Vega offers a wide range of best-in-class, comprehensive benefits including 100% employer paid healthcare plans, an up to 4% 401k match program, paid time off, parental leave, wellness reimbursement, work-from-home stipend and more. Vega is committed to building a diverse and inclusive workforce. If you’re interested in this role, but do not meet 100% of the qualifications listed above, we encourage you to apply. We'd like to consider you for this position and roles that may be a fit in the future.

Vega is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law.