Front Desk Concierge
About the job
- Proficiency in English, including the ability to read, write, understand, and communicate simple instructions, correspondence, and memoranda.
- Excellent telephone etiquette and professional communication skills.
- Ability to communicate effectively one-on-one and in small-group settings with customers, clients, and coworkers.
- Ability to resolve routine problems involving a limited number of variables in standardized situations.
- Strong multitasking and organizational skills, with the ability to balance individual responsibilities and teamwork.
- A responsive, service-oriented approach to resident and visitor needs.
- Basic computer skills.
- A positive attitude, a professional demeanor, and a genuine desire to make others feel welcome.
- Provide consistent telephone coverage and respond to inquiries in a timely, professional manner.
- Greet residents, guests, prospective employees, vendors, suppliers, and other visitors warmly and professionally, both in person and by phone.
- Address questions and resolve concerns with tact, patience, and sound judgment while supporting organizational objectives and maintaining positive relationships.
- Maintain visitor sign-in logs or electronic visitor management systems.
- Receive and distribute packages, document deliveries in the appropriate log, and notify residents of package arrivals.
- Keep the lobby and reception area clean, organized, welcoming, and free of clutter.
- Prepare maintenance work orders at the request of residents and staff.
- Assist with resident sign-in for Life Enrichment events and other community activities as needed.
- Prepare notices, documents, and materials for display on the community’s internal television channel.
- Assist Leadership with special projects, administrative tasks, and other assignments as needed.
About the company
Greenwood Village South is a non-profit Life Plan Community in Greenwood, Indiana that offers a continuum of senior living options, including independent living, assisted living, memory care, and skilled nursing and rehabilitation, all on one campus. It operates with an entrance-fee or rental model and provides predictable lifetime access to care across levels, with Medicare and Medicaid-certified services. Managed by Life Care Services, the community features amenities such as restaurant-style dining, housekeeping, transportation, and on-site wellness services. A campus expansion called The Flats will open in Spring 2027, adding new independent living, assisted living, and memory care spaces to support aging in place within the same community.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Greenwood, Indiana
Founded
1962
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Simplify's Take
What believers are saying
- The Flats expansion and new assisted living open in Spring 2027.
- Fitch affirmed BBB- on July 22, 2026, with a Stable Outlook.
- ProPublica reports no fines or payment suspensions in the past three years.
What critics are saying
- The 2025 Indiana life-safety survey found blocked egress and missing fire policies.
- August 13, 2024 CMS cited resident-rights failures and staffing-posting deficiencies.
- Construction risk is real: Spring 2027 expansion depends on preleasing and bond execution.
What makes Greenwood Village South unique
- Greenwood Village South bundles independent living through skilled nursing on one Greenwood campus.
- Its not-for-profit Life Plan contract promises lifetime care at predictable costs.
- Life Care Services manages operations, bringing national senior-living systems and purchasing scale.
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Benefits
- Training Programs
- Professional Development Budget
- Meal Benefits
- Employee Referral Bonus