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Capitex

Specializes in rapid FCC staffing solutions

Senior Manager - Market Conduct Risk

Regulatory Compliance & EthicsConfirmed live in the last 24 hours
Full-timeSharjah - United Arab EmiratesNo salary listedIn-person

About the Job

Requirements

  • A bachelor's degree in Business, Law, Education, or a related field is required.
  • Three to five years of experience in regulatory compliance, controls, and governance within the banking industry is required.
  • Strong knowledge of regulatory compliance is required.
  • Deep knowledge of compliance standards, particularly those related to conduct risk and consumer protection, is required.
  • Knowledge of how conduct risk intersects with operational risk and the ability to implement effective control measures are required.
  • Strong skills in analyzing data related to conduct risk incidents, customer complaints, and market abuse, and developing appropriate mitigation strategies are required.
  • Experience working across compliance, legal, human resources, and business units to ensure alignment on conduct risk matters is required.
  • The role requires verbal and written communication skills to engage internal stakeholders, including senior management and business units, and external bodies, including regulators and auditors, on conduct risk issues.

Responsibilities

  • Establish, maintain, and enhance the Bank's independent Market Conduct Risk Framework as part of the Second Line of Defence, ensuring oversight of conduct risks in accordance with applicable UAE Central Bank regulations and standards.
  • Provide independent challenge and oversight over the First Line's management of conduct risks throughout the customer lifecycle, promote fair customer outcomes, strengthen conduct culture, oversee market conduct governance, assess emerging conduct risks using a risk-based supervisory approach, and provide assurance and reporting to Senior Management, the Board, and relevant Board Committees.
  • Support regulatory engagements, thematic reviews, conduct risk assessments, and continuous enhancement of the Bank's conduct risk governance framework.
  • Ensure the bank's conduct risk policy is reviewed regularly by senior management in accordance with regulatory requirements.
  • Define and communicate roles and responsibilities for implementing consumer protection standards and conduct risk frameworks.
  • Oversee functions responsible for embedding the Code of Conduct, Conflicts of Interest, Whistleblowing, and ABC requirements in line with Consumer Protection Standards and Regulations.
  • Develop, maintain, and enhance the Bank's Market Conduct Risk Framework, methodology, taxonomy, and governance standards.
  • Establish a risk-based conduct supervision methodology covering all business lines, products, customer segments, and distribution channels.
  • Ensure conduct risk is integrated within the Bank's Enterprise Risk Management Framework and Risk Appetite Framework.
  • Provide independent oversight and challenge over First Line implementation of Consumer Protection Standards throughout the customer lifecycle.
  • Oversee governance relating to Vulnerable Customers and Financial Inclusion.
  • Review first-line controls for mitigating misconduct risks in third-party dealings and escalate gaps to senior management.
  • Establish, maintain, and regularly review a misconduct risk register across all business units.
  • Perform enterprise-wide conduct risk assessments using a risk-based supervisory methodology.
  • Identify inherent and residual conduct risks across products, services, channels, and customer journeys.
  • Conduct thematic reviews based on emerging risks, complaints, regulatory findings, incidents, and market developments.
  • Develop and maintain the Conduct Risk Universe and Conduct Risk Register.
  • Recommend enhancements to mitigate identified conduct risks.
  • Independently oversee implementation of Consumer Protection Regulation and Consumer Protection Standards.
  • Challenge the effectiveness of customer disclosures, transparency, and communications.
  • Oversee product governance, including target market assessments and product suitability.
  • Review fair value and Value for Money assessments for products.
  • Oversee customer onboarding, servicing, complaints, vulnerable customer treatment, and account closures.
  • Challenge the effectiveness of complaint root cause analysis and remediation.
  • Independently challenge New Product Approval processes to ensure customer risks have been adequately assessed.
  • Review customer outcomes throughout the product lifecycle.
  • Ensure conduct risk assessments are completed before the launch of new products or material product changes.
  • Lead Market Conduct regulatory engagements with CBUAE.
  • Coordinate responses to regulatory examinations.
  • Track remediation plans arising from supervisory reviews.
  • Monitor implementation of regulatory developments.
  • Assess and enhance existing training programs on conduct risk to ensure employees understand and comply with conduct standards.
  • Provide input and oversight to ensure conduct risk considerations are incorporated into the HR performance evaluation framework.
  • Oversee reporting and escalation of market abuse incidents under insider trading policies, and challenge the adequacy of remedial actions.
  • Provide oversight and input to Insider Trading policy and procedures to manage market abuse risks associated with the bank's customers.
  • Provide oversight and challenge on the bank's Conflict of Interest policy and controls, and review and escalate significant conflicts to Senior Management.
  • Collaborate with product development and marketing teams to ensure the suitability and appropriateness of products and services for customers.
  • Oversee risks of collusion between parties aimed at manipulating market conditions.
  • Oversee risks related to consumer ease in switching providers.
  • Ensure customers are provided with adequate cooling-off periods.
  • Oversee risks associated with sales, marketing, advertising, and promotional activities, ensuring regulatory compliance.
  • Oversee risks associated with solicitation practices.

About the Company

Capitex

Specializes in rapid FCC staffing solutions

Capitex Global provides staffing and recruitment services focused exclusively on financial crime compliance (FCC). Its offerings include Rapid Response Teams that deploy interim specialists within days to handle surges and remediation, Executive Search for discreet global permanent hires, and an Early Careers Programme to train and place emerging FCC professionals. Clients are banks, fintechs, and regulated firms, and Capitex supports them by providing pre-vetted talent across AML, KYC, sanctions, transaction monitoring, fraud, and ABAC, with deployments often in 24–48 hours. The goal is to help financial institutions scale their compliance functions quickly and effectively to meet regulatory requirements and manage financial crime risk.

Company size
11-50
Company stage
Not listed
Total funding
Not listed
Headquarters
London, United Kingdom
Founded
2021

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