PalmPay

Fintech platform enabling transfers, payments, credit

Field Collections Officer

Retail & Commercial BankingConfirmed live in the last 24 hours

Full-timeNo salary listed

About the Job

Requirements

Previous experience in loan collections, recovery, or a related field is an advantage.
Ability to work independently and meet recovery targets.
Familiarity with local routes and communities within assigned locations.
Must reside in Ekiti, Rivers, Kaduna, or Abuja.

Responsibilities

Conduct field visits to customers with overdue repayments.
Negotiate and follow up on repayment arrangements.
Support recovery of defaulted accounts and assets where necessary.
Maintain professional relationships with customers and relevant stakeholders.
Collaborate with internal teams to improve recovery rates.
Maintain accurate records of collection activities.
Ensure recovery efforts are conducted professionally, ethically, and in line with company policies.

The Field Collections Officer will be responsible for visiting customers with overdue loan repayments, negotiating repayment arrangements, conducting field investigations, and supporting recovery efforts within assigned locations.

The ideal candidate should be resilient, result-oriented, and comfortable working extensively in the field. They will collaborate with internal teams to improve recovery rates, maintain accurate records of collection activities, and ensure all recovery efforts are carried out professionally, ethically, and in line with company policies.

Key Responsibilities

Conduct field visits to customers with overdue repayments
Negotiate and follow up on repayment arrangements
Support recovery of defaulted accounts and assets where necessary
Maintain professional relationships with customers and relevant stakeholders

Requirements

Previous experience in loan collections, recovery, or related field is an advantage
Ability to work independently and meet recovery targets
Familiarity with local routes and communities within assigned locations
Must reside in Ekiti, Rivers, Kaduna or Abuja

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About the Company

PalmPay

Fintech platform enabling transfers, payments, credit

PalmPay is a fintech platform in Africa that provides digital financial services through a mobile app and a wide agent network. It lets users perform money transfers, pay bills, and access credit and insurance, aiming to make financial services easy to use and accessible even in remote areas. The service works by combining a mobile app with a network of over one million agents and merchants, plus partnerships with smartphone brands, to reach users who lack traditional banking. It uses technologies like artificial intelligence and big data analytics to tailor services and improve security for users. PalmPay differentiates itself with its expansive agent footprint, strong focus on financial inclusion, and strategic partnerships that scale across markets. Its goal is to become a financial superapp that covers a broad range of needs for its growing user base across Africa and into new markets.

Company size: 1,001-5,000
Company stage: Series A
Total funding: $240M
Headquarters: Lagos, Nigeria
Founded: 2018

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