Omni Merchandiser
H&M
Omni Merchandiser
H&M
Global fast-fashion retailer of affordable clothing
ABOUT THE ROLE: The omni merchandiser is responsible for driving profitable growth by executing the commercial plan across all channels, including online, marketplaces, and retail in partnership with the Area Team and Digital Team. In this role, the omni merchandiser is responsible for stock freshness, allocation and replenishment, as well as driving commercial priorities to ensure the best offer for our customers.
RESPONSIBILITIES
Drive Omni‑Channel Merchandising Execution & Sales: Drive selling performance across stores, own site, and marketplaces by executing priorities and acting quickly on opportunities. Monitor KPIs (sales vs target, availability, conversion, stock levels), identify risks early, and coordinate corrective actions with Area, Store, and Digital teams. Ensure consistent focus on key products and commercial priorities.
Omni‑Channel Performance Tracking: Track trading performance across physical and digital channels and turn insights into clear actions. Follow up on execution, availability, and selling at store, market, and channel level. Summarise insights and escalate key risks and opportunities to the Merchandise Manager.
Omni‑Channel Stock Management & Availability: Manage stock levels across stores, e‑commerce, and marketplaces to ensure strong availability and balanced sales. Oversee allocation, replenishment, and in‑season actions. Execute stock movements to maximise selling, reduce overstock, and support commercial targets.
Market, Customer & Competitor Insights: Conduct regular store visits and monitor digital channels to assess customer behaviour, execution quality, and trends. Track competitor pricing, assortment, promotions, and presentation. Use insights to drive improvements and inform decisions.
Managing Launches and Initiatives: Lead merchandising and stock execution for digital launches, campaigns, and marketplace expansions. Ensure readiness across assortment, stock, and setup. Monitor post‑launch performance and take actions to optimise selling, availability, and execution in ramp‑up and peak periods.
SKILLS & ABILITIES
Analytical: The ability to collect, process, and analyse data to make informed decisions. This includes proficiency in statistical tools and software, understanding data trends, and presenting findings clearly.
Business Analysis: The ability to analyse business needs and recommend solutions. This involves understanding business processes, identifying areas for improvement, and developing strategies to enhance efficiency.
Merchandising: The ability to promote products for sale. Skills include product placement, inventory management, and sales strategies.
Supply Chain Management: The ability to manage the flow of goods and services from production to delivery. Skills include logistics, inventory management, and supplier relations.
This is a full‑time role based in our Hong Kong Office, reporting to the Omni Merchandising Manager. The position requires a presence in the office 4 days a week, and candidates must already have the right to live and work in Hong Kong. To apply for this role, please submit your application, including your CV.
Benefits:
We're committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you'll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here.
In addition to this, CHINA-based colleagues also receive:
Inclusion & Diversity
At COS, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That's why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.
H&M is a global fashion retailer that sells affordable, trendy clothing and accessories for men, women, teens, and children through both online and physical stores. The company works by maintaining a fast, efficient supply chain to bring runway-inspired styles to customers quickly and at competitive prices, supported by large-scale production and a broad global footprint. It differentiates itself with its extensive international reach, ability to offer a wide range of products for the whole family at low prices, and a focus on sustainability, including eco-friendly lines and recycling programs. The goal is to provide fashionable, quality apparel at accessible prices to a diverse customer base around the world while reducing environmental impact through responsible practices.
Explore more opportunities at H&M