Cummins

Builds engines, generators, and powertrains

Engine Workshop Technician

Heavy Duty & Diesel Vehicle MaintenanceConfirmed live in the last 24 hours

Full-timeKnoxville, TN, USANo salary listedIn-person

About the Job

Requirements

Intermediate-level knowledge of and/or experience with engine products.
A current valid license is required.
Must be at least 18 years old with two years of driving experience.
Must have a five-year motor vehicle report free from major violations.
Must satisfy the Federal Transit Administration's pre-employment and ongoing random drug and alcohol testing requirements.
A vocational diploma from a relevant technical institution is required.
Must adhere to export controls or sanctions licensing requirements if applicable.

Responsibilities

Complete diagnostics, repairs, and rebuilds on engine products in a service workshop under limited supervision.
Apply documented procedures and policies to complete complex repairs, including identifying and preparing required parts and tools.
Disassemble, inspect, clean, and reassemble engines and/or engine components.
Perform preventative maintenance based on engine assessments.
Assist more experienced technicians with diagnostics and development of repair plans for engines in the workshop.
Complete required documentation, including work-completed documents, time sheets, warranty claims, and quality documents, using handwritten forms or business system input screens.
Complete training in line with skill and business requirements.
Maintain the work area and tools for cleanliness and proper operation.
Adhere to relevant Health, Safety, and Environmental policies, procedures, and legislation, and report issues or incidents to a supervisor.
Translate customer complaints into troubleshooting plans; troubleshoot following guided workflows, procedures, and specialized mechanical and electronic service tools; diagnose computer software to isolate failed components; validate repairs by reproducing the complaint; and document troubleshooting results in business systems.
Identify required hardware and software tools for a service event, use suitable electronic tools to maintain products or diagnose and troubleshoot issues, and interpret tool results or recommendations to determine service-resolution steps.
Analyze interactions among internal and external electrical and mechanical engine systems, including exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, and sensors, using tools, service publications, and measurements to diagnose and repair.
Repair and maintain mechanical and electrical products according to guidelines and standard repair times; disassemble and assemble engines or power generators using required tools; inspect and replace parts according to reuse guidelines; and perform progressive damage checks to restore products to pre-failure condition.
Create and verify customer, equipment, and technical information; capture data using required service tools; and document work in the service management system.
Obtain technical issue information, use available resources including data management tools, escalate issues to a higher level of expertise as needed, and record troubleshooting steps in the appropriate database to support timely resolution.

Desired Qualifications

An Apprentice Trained Engine Technician qualification is preferred.
A locally valid driving permit is preferred.
A commercial driver's license may be required to obtain upon hire.

Job Summary:

Completes diagnostics, repairs and rebuilds on engine products in a service workshop under limited supervision.

Key Responsibilities:

Applies documented procedures and policies to complete complex repairs, including identifying and preparing required parts and tools Disassemble, inspect, clean and reassemble engines and /or engine components Performs preventative maintenance based on assessment of engines Assists more experienced technicians with diagnostics and development of repair plans engines in the workshop Completes required documentation, such as work completed documents, time sheets, warranty claims, quality documents via handwritten forms or business system input screens Completes training in line with skill and business requirements Maintains work area and tools for cleanliness and proper operation Adheres to all relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor

Must be dependable, have a desire to learn with a positive attitude and good work ethic.

Nice to Have:

- A CDL may be required to obtain upon hire

- Federal law requires a CDL holder to be 21 years of age or older

- A current valid license is required for this role

- Must be 18 years old with 2 years driving experience

- This role requires a 5-year motor vehicle report, free from major violations

- This position is subject to Federal Transit Administration random and pre-employment drug testing requirements. This roll will be subject to on-going random drug and alcohol testing.

Education, Licenses, Certifications:
Apprentice Trained Engine Technician (Preferred)
Vocational diploma from relevant technical institution
Locally valid driving permit (Preferred)
This position may require licensing for compliance with export controls or sanctions regulations.

Experience:
Intermediate level knowledge of and/or experience with engine products

Compensation and Benefits Base

Salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Competencies:
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

Situational adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.

Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.

Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.

Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.

Engine Systems Interactions - Interprets and analyzes the interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair.

Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.

Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.

Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.

Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

About the Company

Cummins

Builds engines, generators, and powertrains

Cummins designs and manufactures engines, power generation systems, and related components for commercial vehicles, industrial machinery, and stationary power. Vehicle and equipment makers install its diesel and natural gas engines, while businesses use its generator sets for backup and continuous electricity. Its components include turbochargers, emissions controls, transmissions, axles, and brakes, and its Accelera business builds batteries and electric powertrain systems. Cummins earns revenue from equipment and component sales, replacement parts, and maintenance through company-owned and independent distributors and dealers. Cummins was founded in 1919 and is headquartered in Columbus, Indiana.

Company size: 10,001+
Company stage: IPO
Headquarters: Columbus, IN
Founded: 1919

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