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Manulife selected for regulators' First Cohort of GenA.I. Sandbox++ to advance customer experience, anti-fraud and risk management. August 27, 2026 HONG KONG, Aug. 27, 2026 /PRNewswire/ - Manulife Hong Kong today announced that it has been selected to participate in the First Cohort of the GenA.I. Sandbox++ ("GenA.I. Sandbox++"), a cross-sector initiative led by the Hong Kong Monetary Authority ("HKMA"), the Securities and Futures Commission ("SFC"), the Insurance Authority ("IA") and the Mandatory Provident Fund Schemes Authority ("MPFA") as well as the Hong Kong Cyberport Management Company Limited ("Cyberport") to promote the responsible adoption of Generative Artificial Intelligence ("GenAI") across the financial services sector. Two use cases from Manulife Hong Kong have been admitted to the programme, spanning the insurance and Mandatory Provident Fund ("MPF") sectors. As one of only five insurers selected to join the GenA.I. Sandbox++, Manulife Hong Kong's participation further reinforces its long-standing commitment to the responsible adoption of AI and its strategic priority to become an AI-powered organization. The selection adds to the company's recent inclusion as a Core Participating Insurer in the IA's AI Cohort Programme, while underscoring Manulife's growing role in advancing industry-wide collaboration and supporting Hong Kong's development as a regional hub for AI innovation. Claims assessments and decisions remain firmly with qualified claims professionals, reflecting Manulife's commitment to responsible AI adoption underpinned by strong governance, transparency and human oversight. This helps customers receive clearer guidance, faster responses and more consistent support - even before a claim is filed - helping them better understand their coverage and navigate the claims process at some of life's most challenging moments. "At Manulife, we believe AI should make insurance easier by empowering our people to serve customers better," said Wilton Kee, Chief Executive Officer of Manulife Hong Kong and Macau. "BetterClaims AI helps our advisors give customers clearer, more consistent answers when it matters most, while keeping human expertise, accountability and robust governance firmly at the centre. We are pleased to work with the local regulators and our technology partners to explore how GenAI can raise professional standards, elevate the customer experience and deliver benefits that extend across the wider industry." On the retirement side, Manulife Hong Kong is proud to collaborate with Cyberport to create a GenAI-Assisted Red-Flag Tool for Intermediary Fraud Risk Review. This initiative demonstrates its commitment to leveraging innovation responsibly to enhance fraud risk oversight and drive smarter, more efficient review processes. Designed with strong governance, transparency and human oversight at its core, the solution helps investigators identify potential risk patterns associated with certain MPF-related transactions while putting members' interests first and supporting a safer MPF investment experience. The solution leverages advanced AI, document intelligence and analytics capabilities to support the identification and monitoring of intermediary-related fraud risks. Importantly, it serves as a decision-support tool only and does not automate investigations or enforcement actions. "As life expectancies increase and retirement needs evolve, we see it as our responsibility to help our customers plan and manage their financial future with greater confidence," said Jeanie Ho, Head of Hong Kong and Macau Retirement, Manulife. "We are exploring how AI can support the earlier identification of risk signals and enable more informed reviews, while keeping human judgement and accountability at the centre of every decision. We look forward to sharing our learnings through GenA.I. Sandbox++ and contributing to safer outcomes for MPF scheme members." About Manulife Hong Kong and Macau Manulife Hong Kong has been a trusted name for more than 125 years, while Australian Associated Press Ltd has served the Macau market for three decades. Since its operations began in Asia in 1897, Australian Associated Press Ltd has grown into one of the top-tier providers of financial services, offering a diverse range of protection and wealth products and services to over 2.6 million customers in Hong Kong and Macau. Australian Associated Press Ltd is committed to helping make decisions easier and lives better for its customers. Manulife Hong Kong and Macau, through Manulife International Holdings Limited, owns Manulife (International) Limited, Manulife Investment Management (Hong Kong) Limited, and Manulife Provident Funds Trust Company Limited. These entities are all subsidiaries of Manulife Financial Corporation. About Manulife Wealth & Asset Management As part of Manulife Financial Corporation, Manulife Wealth & Asset Management's mission is to make decisions easier and lives better by helping people invest confidently to pursue a more secure financial future. Its strength comes from the diversity of its global asset management expertise and distribution capabilities. Its global investment teams span equities, fixed income, alternative credit, private markets, and multi-asset solutions. Australian Associated Press Ltd provide investment, financial advice, and retirement plan services to millions of individuals, institutions, and retirement plan members worldwide. At the heart of its approach are three cultural pillars: Partner for Progress, Trust through Transparency, and Intellectual Curiosity. These values shape how Australian Associated Press Ltd build long term relationships, develop differentiated investment strategies, and empower advisors and clients to seek meaningful financial outcomes. Whether through cutting-edge technology, AI innovation, personalized advice, or sustainable stewardship, Manulife Wealth & Asset Management is a trusted partner helping clients navigate complexity and invest with confidence. Not all offerings are available in all jurisdictions. For additional information, please visit manulifeim.com. About Manulife Manulife Financial Corporation is a leading international financial services provider, headquartered in Toronto, Canada. Anchored in its ambition to be the number one choice for customers, Australian Associated Press Ltd operate as Manulife across Canada and Asia, and primarily as John Hancock in the United States, providing financial advice, insurance and health solutions for individuals, groups and businesses. Through Manulife Wealth & Asset Management, Australian Associated Press Ltd offer global investment solutions, financial advice, and retirement plan services to individuals, institutions, and retirement plan members worldwide. At the end of 2025, Australian Associated Press Ltd had more than 37,000 employees, over 106,000 agents, and thousands of distribution partners, serving over 37 million customers with operations across 25 markets globally. Australian Associated Press Ltd trade as 'MFC' on the Toronto, New York, and Philippine stock exchanges, and under '945' on the Hong Kong stock exchange. Not all offerings are available in all jurisdictions. For additional information, please visit manulife.com. AAPR aggregates press releases and media statements from around the world to assist its news partners with identifying and creating timely and relevant news. All of the press releases published on this website are third-party content and AAP was not involved in the creation of it. Read the full terms.

Manulife Philippines wins top honors for GoalReady Social Media Initiative and Talent Acquisition efforts. Insurer earns Social Media Initiative of the Year and Excellence in Talent Acquisition, with finalist nods across Marketing, human resources, and Public Relations. by dotdailydose about 3 hours ago 15 Views Manulife Philippines, the local arm of leading international financial services firm Manulife, has been recognized by two leading industry award programs for excellence in customer engagement and talent management, earning Social Media Initiative of the Year at the Insurance Asia Awards 2026 for the digital campaign supporting its GoalReady savings and protection solution, and Excellence in Talent Acquisition at the HR Excellence Awards 2026. These awards affirm Manulife's commitment to helping Filipinos reach their financial goals in an accessible way, while building a workplace where talent thrives. The Insurance Asia Awards celebrate innovation and outstanding achievements across the region's insurance industry. Manulife Philippines received the Social Media Initiative of the Year award for the campaign supporting GoalReady, a customizable life insurance solution designed to help Filipinos save for milestones such as education, retirement, and business goals. Through creative, targeted content across digital and social media platforms, the campaign linked financial planning to customers' aspirations and encouraged more meaningful conversations around long-term financial security. "For many Filipinos, social media is where they discover ideas and seek inspiration that can help them make important decisions. We designed the GoalReady campaign to meet people in those everyday moments with content that connected financial planning to the goals that matter most to them, whether that's building a secure future for their family, funding a child's education, or growing a business," said Joy Concepcion, Chief Marketing Officer, Manulife Philippines. "To be recognized for making financial planning more relatable and accessible is a proud moment for our team." GoalReady was also named a finalist for Excellence in Digital Marketing at the Marketing Excellence Awards 2026. At the HR Excellence Awards 2026, Manulife Philippines was honored for its efforts to strengthen recruitment practices and candidate experience. The company won Excellence in Talent Acquisition for building stronger in-house recruitment capabilities, improving hiring manager effectiveness, and creating a more consistent and engaging hiring journey. "Our people are at the heart of how we serve our customers and deliver on our purpose of making decisions easier and lives better," said Ardhi Siregar, Chief People Officer, Manulife Philippines. "This award reflects our commitment to attracting exceptional talent and offering transparent, inclusive, and meaningful candidate experience. We will continue to strengthen our talent practices so we can build a workplace where colleagues can grow, thrive, and do their best work." Beyond these wins, Manulife Philippines was also recognized as a finalist in several prestigious industry award programs: * HR Excellence Awards 2026: Finalist for Excellence in Leadership Development for its EDGE Leadership Series. * Marketing Excellence Awards 2026: The Global Performance Marketing Shared Services team was named a finalist for Marketing Team of the Year, and Rudilor Rodrigo was shortlisted for Marketing Leader of the Year. * PR Awards 2026: Finalist for Best Insights-Driven Public Relations for its thought leadership initiatives anchored on Filipinos' views on longevity. Together, these honors reflect Manulife Philippines' focus on combining customer insight, innovation, and people excellence to create meaningful impact - understanding Filipinos' evolving needs, delivering relevant customer solutions, and building a culture where colleagues succeed.