Three days on-site per week required.
Manulife Financial is a global financial services provider offering a wide range of insurance and investment solutions. It serves individuals, businesses, and institutions with products such as life and health insurance, wealth management, and retirement plans. Customers fund these products through premiums, fees for asset management, and investment income earned on invested assets. Manulife uses analytics and technology to tailor services and improve efficiency, aiming to help clients protect their finances, grow their wealth, and plan for retirement. The company differentiates itself through its large international presence in North America, Asia, and Europe, its breadth of products, and its emphasis on data-driven insights to personalize offerings. Its goal is to help customers achieve their financial goals and aspirations by providing comprehensive, paid-for financial solutions and ongoing support across multiple regions.
Company Size
10,001+
Company Stage
IPO
Headquarters
Toronto, Canada
Founded
1887
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Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Mental Health Support
Wellness Program
401(k) Company Match
401(k) Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays
Flexible Work Hours
Four common health measures can help Canadians better understand future health risks, new Manulife report finds. Sep 16, 2026, 08:00 ET As Manulife Vitality marks 10 years in Canada, new insights highlight the power of prevention and small, sustainable actions TORONTO, Sept. 16, 2026 /CNW/ - Canadians are living longer than ever before, but many may spend close to a decade of those additional years managing chronic illness and declining health. A new Manulife report, Within Your Control, explores the growing gap between lifespan and healthspan and the role prevention can play, at any age, in helping Canadians live healthier for longer. The report identifies four commonly measured indicators of metabolic health - blood pressure, cholesterol, blood glucose and body mass index (BMI) - that are associated with future health risks and can help inform opportunities for prevention. Drawing on a decade of Manulife Vitality experience in Canada, the report also provides insights into how members engage with and improve their health over time. Among Manulife Vitality members who began with out-of-range biometric results and later completed additional health assessments, 53 per cent moved into the healthy range for cholesterol, 46 per cent for blood pressure, 37 per cent for BMI and 23 per cent for blood glucose.[1] "Canadians are increasingly focused not just on how long they live, but on how well they live," said Paul Savage, Head of Individual Insurance, Manulife Canada. "We believe insurance can play a meaningful role in supporting health and well-being alongside financial protection. The findings highlight the role that greater awareness and preventive action may play in supporting better long-term health outcomes." This year marks the 10-year anniversary of Manulife Vitality in Canada. As the only behavioural insurance program of its kind in Canada, the program has continued to evolve over the past decade, offering members education, tools, incentives and rewards that help them take proactive steps to better understand their health and build healthier habits through small, everyday actions. Available with eligible Manulife insurance products, Manulife Vitality helps Canadians take a more active role in their health. As part of that evolution, Manulife is introducing two new health resources for Manulife Vitality Plus members[2]: * Maven's Menopause & Midlife Health program, available since August to members and their dependents aged 16 and older, provides access to virtual education, coaching, care navigation and specialist guidance related to menopause, midlife health and overall wellness. * WorldCare's Medical Second Opinion service, now available, connects members facing serious or complex medical conditions with specialists from leading teaching and research hospitals who review diagnoses and treatment plans and provide evidence-based recommendations. Together, these additions reflect Manulife's commitment to helping Canadians live longer, healthier and more financially secure lives. Additionally, through the Manulife Longevity Institute, a global research, thought leadership, innovation, advocacy, and community investment platform, the company continues to advance research, thought leadership and action on prevention, healthy aging and longevity, helping Canadians take a more active role in their long-term health and well-being. To learn more about Manulife Vitality, and the growing range of tools, rewards and health supports available to members, please visit Manulife.ca/Vitality. About Manulife Manulife Financial Corporation is a leading international financial services provider, headquartered in Toronto, Canada. Anchored in our ambition to be the number one choice for customers, we operate as Manulife across Canada and Asia, and primarily as John Hancock in the United States, providing financial advice, insurance and health solutions for individuals, groups and businesses. Through Manulife Wealth & Asset Management, we offer global investment solutions, financial advice, and retirement plan services to individuals, institutions, and retirement plan members worldwide. At the end of 2025, we had more than 37,000 employees, over 106,000 agents, and thousands of distribution partners, serving over 37 million customers with operations across 25 markets globally. We trade as 'MFC' on the Toronto, New York, and Philippine stock exchanges, and under '945' on the Hong Kong stock exchange. Not all offerings are available in all jurisdictions. For additional information, please visit manulife.com. About Vitality Group Vitality is a global company operating in the insurance market, with presence in over 35 markets and impacting more than 54 million lives. Vitality transforms insurance markets by integrating technology, actuarial science, and behavioral insights to make people healthier and create shared value for clients, insurers, and society. They have a simple yet powerful core purpose: to make people healthier and enhance and protect their lives, and this is done through a pioneering Shared Value Insurance model, which aligns the interests of individuals, insurers, and society: when people become healthier, everyone benefits. | ______________________________ | | [1] Source: Verified Manulife Vitality Health Check data for members with a biometric reported in their first program year and most recent program year, as of March 2026. | | [2] Manulife Vitality Plus Members can access these offers upon completing their Vitality Health Review, making them available from the start of their journey. | SOURCE Manulife Financial Corporation
Manulife Philippines appoints Erica Jurilla Santos as Chief Operations Officer. Santos will lead operations delivery, customer experience, and transformation initiatives to strengthen service excellence across customer and distribution journeys. Manulife Philippines announced the appointment of Erica Jurilla Santos as Chief Operations Officer, effective 15 September 2026. She will join the Manulife Philippines Executive Committee. As Chief Operations Officer, Santos will lead Manulife Philippines' operations strategy, with a focus on strengthening service excellence, operational performance, digital adoption, and customer-focused innovation. Her leadership will support the company's continued transformation and commitment to delivering better experiences for customers and distribution partners. Her appointment reflects Manulife Philippines' continued focus on building stronger operational capabilities, enhancing customer and distribution experiences, and advancing business transformation in support of its ambition to be the #1 choice for Filipino customers. "Erica is a highly experienced operations leader with a strong track record in transformation, operational resilience, process efficiency, and talent development," said Rahul Hora, President and Chief Executive Officer, Manulife Philippines. "Her deep understanding of service delivery and customer experience will help us further strengthen our operations, improve how we serve customers and distribution partners, and support our growth ambitions in the Philippines. Erica's appointment also reinforces our commitment to developing future-ready operations that enable our teams to serve with greater speed, consistency, and care." Santos brings more than 20 years of leadership experience across insurance, contact center, and back-office operations, with deep expertise in service delivery, workforce strategy, financial governance, vendor management, customer experience, and operational transformation. Since joining Manulife Business Processing Services in 2022, she has made significant contributions to strengthening operations, most recently leading a 600-FTE organization supporting Manulife's U.S. insurance business across new business, policy administration, and life and health claims. "I'm honored to take on this role and to work with the talented teams across Manulife Philippines," said Erica Jurilla Santos, Chief Operations Officer, Manulife Philippines. "Operations plays a critical role in shaping the customer and advisor experience, and I look forward to helping build stronger, simpler, and more responsive ways of working that deliver meaningful value for our customers and our distribution teams. Together, we have an opportunity to build more agile, customer-centered operations that support Manulife's growth and help make decisions easier and lives better for more Filipinos."
The Manufacturers Life Insurance Company acquired 255,111 shares in BBB Foods Inc. during the second quarter, valued at approximately $10.63 million, according to an SEC filing. The purchase gives the insurer a 0.22% ownership stake in the Mexican discount retailer. Institutional investors collectively hold 8.42% of BBB Foods' stock. Osaic Holdings Inc. initiated a stake worth around $25,000, whilst Larson Financial Group LLC increased its holdings by 547.9% in the third quarter. BBB Foods reported mixed financial results in its latest quarterly earnings. The company posted a loss of $0.19 per share, slightly below analyst expectations, though revenue exceeded forecasts at $1.49 billion. Several research analysts have upgraded their outlook for BBB Foods. HSBC raised its rating from "hold" to "buy" with a price target of $47.00, whilst UBS Group adjusted its target from $51.00 to $58.00.
Manulife taps former wealth management marketer for global C-suite role. Manulife's customer experience strategy gets a new architect as Sarah Chapman steps up from within Manulife Financial Corporation has named Sarah Chapman as Global Chief Marketing and Customer Experience Officer, effective January 1, 2027, elevating an internal leader to one of its most senior executive positions as the Toronto-based financial services firm continues to reshape its global brand and client strategy. Chapman will report to Phil Witherington, President and Chief Executive Officer, and join Manulife's Executive Leadership Team. She will take responsibility for brand, marketing, and enterprise customer experience across the company's international operations, which serve more than 37 million customers in markets spanning Canada, Asia, and Europe. The appointment comes as Manulife enters a period of accelerating transformation, with the firm placing growing emphasis on digital delivery and personalised client engagement. A promotion built on succession planning. Chapman currently serves as Chief Marketing Officer for Manulife Canada and leads the company's global Digital, Customer Centricity and Sustainability agendas. She previously held the role of Chief Marketing Officer for Manulife Wealth and Asset Management, giving her direct exposure to the retail advice and investment management channels that matter most to advisors and planners working within the Manulife ecosystem. Witherington described the move as evidence of internal succession planning, noting that Chapman's appointment "reflects the strength of our internal talent pipeline." Her remit will span marketing strategy, brand stewardship, digital, analytics, customer experience, and sustainability, an unusually broad mandate that underscores the weight Manulife is placing on the intersection of marketing and client outcomes. Chapman succeeds Karen Leggett, who will retire from Manulife at the end of 2026, with an overlap structured to enable a smooth leadership transition. What the appointment signals for advisors. Manulife's Canadian wealth operation has been through significant leadership turnover in recent months. As Wealth Professional reported, Manulife Wealth named Lior Valitsky as Chief Operating Officer in August 2026 as part of a broader restructuring of its senior team in a move that came alongside record gross flows and nine per cent earnings growth in Q2 2026. Chapman's elevation to the global executive team suggests the firm is doubling down on a coherent client experience strategy that runs from brand through to the advisor-client relationship. Earlier in 2026, Manulife Wealth appointed Brett Marchand as president and CEOfollowing the departure of Richard McIntyre, a transition that underscored the pace of change at the senior level. Chapman's background in Manulife Wealth and Asset Management means she brings firsthand knowledge of the advisory channel to a role that will shape how the firm communicates with and serves clients in that space. "I'm honoured to take on this role and am excited to help make lives better for more than 37 million customers around the world," Chapman said. "Manulife has an exceptional Global Marketing team, a trusted brand, and a clear commitment to innovation." Internal talent over external search. The decision to promote from within rather than recruiting externally is in keeping with a pattern across Manulife's recent leadership moves. Manulife Wealth & Asset Management filled key Canadian retirement and investment products roles through internal appointments in mid-2026, naming Fraser Wiswell as Head of Canada Retirement following Marchand's elevation to the chief executive role. Chapman's background in sustainability and digital alongside traditional marketing suggests the firm's client experience priorities will remain oriented toward longer-term transformation rather than tactical repositioning. Manulife Financial Corporation trades as MFC on the Toronto, New York, and Philippine stock exchanges. As of the end of 2025, the firm had more than 39,000 employees, over 109,000 agents, and thousands of distribution partners worldwide, according to information provided in Manulife's September 2026 announcement. Have you moved companies or been promoted? Or is there a significant staff change at your firm that you would like featured? Email [email protected] with the details.
Manulife appoints Sarah Chapman as Global Chief Marketing & Customer Experience Officer, joining Executive Leadership Team. Sep 10, 2026, 13:00 ET TORONTO, Sept. 10, 2026 /PRNewswire/ - Manulife has appointed Sarah Chapman as Global Chief Marketing & Customer Experience Officer, effective January 1, 2027, reporting to Phil Witherington, President and Chief Executive Officer, and joining Manulife's Executive Leadership Team. Chapman will lead Manulife's Global Marketing organization, with responsibility for the company's brand, marketing and enterprise customer experience strategies. "Sarah is a proven global leader with deep knowledge of our business, customers and enterprise strategy," said Phil Witherington, President and Chief Executive Officer, Manulife. "Her appointment reflects the strength of our internal talent pipeline and is the result of thoughtful succession planning. I'm confident her strategic perspective, creativity and strong track record of leading transformation will help us build on our momentum, deepen our customer focus and advance Manulife's ambition to be the number one choice for customers." Chapman currently serves as Chief Marketing Officer for Manulife Canada and leads the company's global Digital, Customer Centricity and Sustainability agendas. She previously served as Chief Marketing Officer for Manulife Wealth and Asset Management. Her leadership experience spans marketing strategy, brand, digital, analytics, customer experience and sustainability. "I'm honoured to take on this role and am excited to help make lives better for more than 37 million customers around the world," said Chapman. "Manulife has an exceptional Global Marketing team, a trusted brand, and a clear commitment to innovation. I look forward to building on our strong foundation and working with colleagues across the company to deliver meaningful experiences and impact for our customers." Chapman succeeds Karen Leggett, who will retire from Manulife at the end of this year, providing for a smooth leadership transition. About Manulife Manulife Financial Corporation is a leading international financial services provider, helping customers make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across Canada, Asia and Europe, and primarily as John Hancock in the United States. Through Manulife Wealth & Asset Management, we serve individuals, institutions and retirement-plan members worldwide. At the end of 2025, we had more than 39,000 employees, over 109,000 agents, and thousands of distribution partners, serving more than 36 million customers. We trade as MFC on the Toronto, New York and Philippine stock exchanges and under 945 on the Hong Kong stock exchange. Not all offerings are available in all jurisdictions. For additional information, please visit manulife.com. Media Contact Brittany Straughn Global Chief Communications Officer [email protected] 978-621-9116 SOURCE Manulife Financial Corporation