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LMI

Collects and remanufactures printer cartridges sustainably

Implementation Desk Coordinator Tier 2

Full-TimeDeadline 10/9/27
$70k - $90k
Mid, Senior
Bachelor's, Master's
Washington, DC, USA
HybridTwo days on-site per week at L’Enfant Plaza Headquarters, with three days of telework.
Customer Experience & SupportCustomer Support
No H1B Sponsorship
US Citizenship Required

About the job

Requirements
  • A bachelor's or graduate degree in information technology or a related field.
  • Two to four years of experience providing implementation or help desk support, remotely or on-site.
  • At least two years of customer experience.
  • Ability to follow policies, procedures, and regulations.
  • Ability to work independently and in a team environment.
  • Ability to take on a high level of responsibility, initiative, and accountability.
  • Ability to communicate technical information to non-technical personnel and discuss IT-related issues with management, business personnel, and peers.
  • Critical thinking and problem-solving skills to identify, communicate, and resolve issues precisely and promptly.
  • Ability to self-motivate, work independently, and balance multiple ongoing projects.
  • Proficiency in Microsoft Office Suite to provide detailed analysis and views of data from various sources.
  • Ability to communicate with all levels of leadership and Army organizations on financial matters.
  • Ability to contribute to team success and assist other team members in resolving customer incidents.
  • Must be able to obtain a USPS background check; only U.S. citizens can pass these checks.
  • Must be able to obtain a USPS Public Trust clearance.
Responsibilities
  • Adjudicate Implementation Desk incident criticality and assign incidents to Tier 2 or escalate them to Tier 3.
  • Maintain resolution rate and time metrics and reporting requirements for the assigned USPS business area.
  • Perform quality assurance and quality control for incidents associated with the USPS functional business area.
  • Contact, follow up with, and notify customers assigned to business area support.
  • Review, research, and analyze configuration and change items that are incomplete or have been completed in the system.
  • Research and analyze information in USPS systems, including Salesforce and ServiceNow.
  • Analyze trends and continuously review and research information, then provide input to the Tier 1 call center training team to support updates to End User Manuals.
  • Perform other duties as assigned to support the USPS Business Team.
Desired Qualifications
  • Working knowledge of Salesforce.

About the company

Clover Imaging is a leading provider of refurbished and remanufactured printer cartridges. It operates by collecting used cartridges, refurbishing and testing them, and selling remanufactured supplies that are compatible with common printers. This process lets organizations cut printing costs by up to 40% while significantly reducing waste and environmental impact. The company differentiates itself through its large scale, award-winning environmentally friendly approach, and focus on sustainable innovation rather than simply offering new cartridges. Its goal is to reduce the environmental footprint of printing while helping customers save money on consumables.

Company Size

501-1,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Phoenix, Arizona

Founded

1996

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Simplify Jobs

Simplify's Take

What believers are saying

  • Graham Evans joined in August 2026, strengthening national security growth against Booz Allen.
  • SHEPRD showed battlefield use at Ivy Sting 5 in 2026, accelerating credibility.
  • The $110.4 million OUSD(A&S) award extends LMI into acquisition and sustainment work.

What critics are saying

  • Defense revenue concentration leaves LMI exposed if Army NGC2 or Space Force recompetes slip.
  • Sole-source and IDIQ wins face protest risk from larger primes through 2026-2027.
  • SPECTR and SHEPRD need sustained adoption; failed fielding would undercut LMI's product narrative.

What makes LMI unique

  • Josh Wilson and Graham Evans now pair mission delivery with AI product execution.
  • SHEPRD reached Army NGC2 and Tradewinds in March 2026, proving deployable software.
  • LMI won a $100 million Space Force SBIR Phase III through March 2031.

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Benefits

  • Remote Work Options

Company News

GovCon Wire
Sep 15th, 2026
Former Booz Allen executive Graham Evans joins LMI as president of national security.

Former Booz Allen executive Graham Evans joins LMI as president of national security. * Graham Evans will oversee LMI's defense and intelligence business * He brings more than 16 years of experience at Booz Allen Hamilton * Evans most recently led AI and platform work at Booz Allen's defense technology group LMI named long-time Booz Allen Hamilton executive Graham Evans president of national security, the executive announced on LinkedIn Friday. Evans will oversee the company's defense and intelligence business. Who is Graham Evans? Evans is a data platform and enterprise analytics executive with extensive experience helping defense customers put cloud-based analytics to work and adopt technologies such as open architectures, machine learning and DevSecOps. In the new role, he will focus on helping defense, space and national security clients field new capabilities faster by leveraging mission, technology, program delivery and growth functions. What experience does Evans bring? Evans spent more than 16 years at Booz Allen Hamilton before joining LMI. He most recently served as senior vice president in the company's defense technology group, overseeing artificial intelligence and platform work for senior defense customers throughout the enterprise. He also served as vice president, principal and director. He joined Booz Allen in 2010 as a senior associate, a role he held for more than nine years. During his tenure at Booz Allen, his work covered AI, enterprise analytics, rapid software development and reusable products for national security missions, as well as enterprise architecture, agile development, DevOps and data science. Evans pointed to LMI's SHEPRD threat management tool as an example of the company's approach to developing defense technology when announcing his appointment. He said SHEPRD brought threat data, asset locations, terrain and protection coverage together in a real-time common operating picture during Ivy Sting. The tool, which was recently launched at the Department of War Chief Digital and Artificial Intelligence Office's Tradewinds Solutions Marketplace, was built alongside soldiers and refined under real-world conditions. SHEPRD was also part of LMI's rapid development work for the Army's Next Generation Command and Control environment, providing a direct example of the type of defense technology Evans will oversee as president of national security. Evans started his career as a systems engineer at Gibbs & Cox.

ExecutiveBiz
Sep 2nd, 2026
RIVA names David Acton as chief financial officer.

RIVA names David Acton as chief financial officer. by Jamie Bennet September 2, 2026, 11:38 am * RIVA Solutions has chosen David Acton as chief financial officer amid plans to expand its federal market presence * Acton most recently served as CFO of defense information technology company ISI * Acton was appointed CFO at companies including Suntiva, Navstar, Edge Technologies and Avant-Garde Technology Solutions RIVA Solutions announced on LinkedIn the appointment of David Acton as chief financial officer. The company said its financial fundamentals will be strengthened by the professional experience Acton brings, which covers close to three decades in financial leadership, including 25 years in government contracting. Who is David Acton? Before joining RIVA, Acton was CFO at defense information technology firm ISI. He served the same role for seven years at Suntiva, which has since been acquired by LMI, as well as at companies including Navstar, Johnston McLamb and Edge Technologies. He briefly served as CFO and COO at Avant-Garde Technology Solutions from 2008 to 2009. Acton worked as vice president of finance at SiloSmashers and A-TEK. Earlier in his career, he was also VP controller at Consolidated Safety Services, controller at GeoTrans and assistant controller at Electronic Warfare Associates. What are the other recent executive changes at RIVA Solutions? Acton's appointment comes more than a month after RIVA selected Sean Fitzpatrick as chief digital officer. Fitzpatrick joined the firm in 2022 as senior vice president of human-centered design. He has since led the development of the company's proprietary iDX methodology, which folds strategy, design, accessibility, content and engineering into a single delivery model that has supported modernization efforts for agencies including the Department of Agriculture and the Nuclear Regulatory Commission. The promotion gives Fitzpatrick oversight of the company's approach to digital service delivery, user experience and human-centered design work for federal clients.