Neurosoft

MSP offering cyber security and tech

Field Technician

Equipment Field ServiceConfirmed live in the last 24 hours

Full-timeAthens, GreeceNo salary listedIn-person

About the Job

Requirements

A Bachelor degree or IEK Diploma in Informatics, Network, or another relevant field.
Strong troubleshooting skills.
Fluency in spoken and written Greek and English.
Good knowledge of Microsoft Office.
Availability to work shifts between 08:00 and 22:00.
A type B driving license.
Good communication and organizational skills.
Accuracy and attention to detail.
Ability to work effectively under pressure and within time constraints.
Ability to work efficiently both within a team and independently.

Responsibilities

Troubleshoot, maintain, repair, and perform preventative maintenance and field modifications on customer equipment according to manufacturer or client instructions, meeting agreed customer service-level agreements.
Install, modify, uninstall when required, test, and repair equipment and/or software at customer premises according to manufacturer or client instructions.
Perform staging, testing, cleaning, and repairs on equipment at company premises according to manufacturer instructions.
Maintain customer service logs and internal service records in the required format and on time; update the knowledge database by recording resolution procedures for new incidents.
Report issues in real time and collaborate with the Customer Service Centre and Client Helpdesk to resolve issues promptly.
Collaborate with the Warehouse team to manage repair parts and equipment under responsibility.
Adhere to applicable regulatory requirements.

Desired Qualifications

Hands-on experience maintaining PCs or payment machines is desirable.
Experience with satellite equipment, content management, and structured cabling is appreciated.

Field Technician

Neurosoft · Athens, Greece · Full-time · Posted 2026-01-19

Workplace: on_site

Department: EFS Operations | ATH 1

Description

Neurosoft is a leading Managed Services Provider (MSP) that specializes in offering end-to-end premium integrated services in the areas of Cyber Security, Technology Solutions and Field Services. Our services are designed to meet our customers’ holistic needs to increase efficiency and security, supporting business resilience and continuity. Neurosoft is active in Greece and Cyprus in both private and public sector projects and has been listed on the Italian Stock Exchange since 2009  while currently employing 300+ highly skilled professionals with deep expertise in their fields. The statutory majority shareholder is Allwyn.

We’re seeking a skilled  Field Technician to join our team.

📌 Location: Athens (North Suburbs)

📍 Working Model: On Site

🕗Working Hours: Shifts between 08:00 – 22:00

Main Responsibilities

Performs troubleshooting, maintenance and repair as well as preventative maintenance and field modifications on customer equipment as per manufacturer/client instructions, in a timely and efficient manner so as to achieve agreed SLAs with customer
Installs, modifies, uninstalls when required, tests and repairs equipment and/or software on customer premises as per manufacturer/client instructions
Performs staging, test, cleaning, repairs on equipment according to manufacturer instructions in Company premises
Maintains customer service logs and internal service records in the required format and in a timely manner; updates knowledge database by recording resolution procedures in new incidents
Reports issues in real-time and collaborates with Customer Service Centre and Client Helpdesk to help resolve issues timely
Collaborates with Warehouse team in order to manage repair parts and equipment under responsibility
Adheres to current regulatory requirements where applicable

Requirements

Bachelor, IEK Diploma, in Informatics, Network or other any other relevant field
Hands-on experience with PC or Payment Machines’ maintenance is desirable. Experience in Satellite Equipment, Content Management and structured cabling will be appreciated.
Strong troubleshooting skills
Fluency in Greek and English oral and written
Good knowledge of MS Office
Availability to work in shifts
Driving License (type B)

Soft Skills:

Good communication and organizational skills
Accuracy and attention to detail
Ability to work effectively under pressure and within time constraints
Ability to work efficiently both within a team as well as independently

Benefits

🏋️‍️Friendly and dynamic working environment

🏫 Formal training and Professional Qualifications fully funded

✔️ Compensation details are discussed during the initial screening conversation before the interview stage.

⚕️ Private Health Insurance

⚖️Work-Life Balance initiatives

🏃🏽‍Corporate Sports Teams (e.g. Running)

👥 A Buddy who will support you with your onboarding

Apply

Apply at Neurosoft

About the Company

Neurosoft

MSP offering cyber security and tech

Neurosoft provides end-to-end managed services in cyber security, technology, and field services. It tailors solutions on a vendor-agnostic basis, selecting from best-of-breed tools to fit each client’s goals. The company delivers ongoing monitoring, management, and support to improve efficiency, security, and resilience across Greece and Cyprus for private and public sectors, with a listing on the Italian stock market and Allwyn as the majority shareholder. Its goal is to help clients increase efficiency and security and to sustain business resilience and continuity through integrated, flexible managed services.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Athens, Greece
Founded: 1994

Recently Posted Jobs

Explore more opportunities at Neurosoft

See more jobs