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Mercier Consultancy Group

Dutch Speaking Reservations Agent

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Greece

About the Job

Requirements

  • Native or fluent spoken and written Dutch is mandatory.
  • A valid EU passport is mandatory.
  • Professionalism and the ability to multitask in a fast-paced environment are required.
  • The candidate must be able to learn and navigate internal booking and customer relationship management systems.

Responsibilities

  • Manage high-volume reservations and travel inquiries for Booking.com customers.
  • Advise customers on travel destinations, accommodation details, and booking policies.
  • Resolve reservation conflicts, cancellations, and modifications.
  • Offer personalized solutions tailored to individual travel needs.
  • Coordinate with travel partners, hotel properties, and internal departments to facilitate guest experiences.
  • Use reservation systems to process bookings and update client profiles.
  • Meet and exceed key performance indicators related to call quality and customer retention.

Desired Qualifications

  • Prior experience in hospitality, reservations, or customer support is highly preferred.

About the Company

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