Sportsbook Manager

The Sportsbook Manager is responsible for effectively managing the operations of our sports book and fostering a high-performing, welcoming environment that is focused on customer service and compliance. Casino KEY License required.

•    2+ years of management experience in a retail environment, preferably in a sports book 
•    Must be able to work independently with minimal supervision 
•    Must be confident in one’s ability to assess situations and make informed decisions 
•    Good interpersonal communication skills 
•    Ability to manage relationships 
•    Strong problem-solving skills 
•    Ability to manage a diverse range of activities and effectively prioritize responsibilities 
•    Successfully pass all onboarding requirements necessary for this job (drug screen, background, etc.)

•    Prior work experience in a sports book is highly preferred
•    Ability to motivate, lead, and mentor staff members  
•    Effective communication skills, both written and verbal  
•    Professional appearance and demeanor  
•    Self-starter attitude who shows initiative  
•    Committed to delivering an elevated level of customer service

•    Must hold or be able to obtain a Casino KEY License- instructions will be sent.

ADDITIONAL REQUIREMENTS

•    Must be able to stand for extended periods of time.  
•    Must be able to lift, pull or push 25 lbs. 
•    Must be able write for extended periods of time. 
•    Must be able to twist, bend or reach with no significant boundaries. 
•    This position may be exposed to a smoke-filled environment
 

•    Responsible for the operation and conduct of the sports wagering lounge pursuant to N.J.A.C 13:69D-1.11(b) 8 for Tropicana Atlantic City.
•    Effectively assist and manage the day-to-day activities and business levels of the sports book: hiring, scheduling, training, and mentoring staff, and fostering an environment focused on high performance, compliance, and excellent customer service 
•    Act as an ambassador for the property to help promote sports wagering via our kiosks and mobile platforms 
•    Interact daily with senior leadership of our casino partner to serve as a brand ambassador to both sports book and casino patrons alike 
•    Manage all aspects of our sports betting equipment 
•    Demonstrate leadership and ensure operational effectiveness which will yield a successful operation 
•    Generate opportunities to maximize handle, profitability, and promotion of the Brand 
•    Ensure all customers (whether regular or infrequent) are made to feel welcome by all team members, always 
•    Ensure betting control guidelines are adhered to within the sports book. 
•    Foster an environment focused on customer service and compliance. 
•    Develop skills and knowledge of the sports book team 
•    Plan and execute an effective staffing model, keeping in line with an approved budget 
•    Direct and motivate the relevant stakeholders during planning, execution, and opening 
•    Establish and maintain effective and professional working relationships with internal and external contacts 
•    Promote a positive image for the company within the industry and community
•    May perform additional duties as assigned