Field Service Electrical Engineer

Career Area:

Engineering

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Caterpillar Inc. seeks Field Service Electrical Engineer at its facility located at 10203 Sam Houston Park Dr., Houston, TX 77064. Support Caterpillar Motoren (CM) product customers by direct contact and/or through the network of EPD parts and service distributors. Provide field expertise related to: control, protection, monitoring and regulation systems such as SCADA, PLC,HMI, and other electrical and electronic equipment; low voltage systems, including MCCs for engine and station auxiliaries, and medium voltage systems; load management systems, active and reactive load control in isolated power plant systems or utility tied power plant systems. Provide hands on field support during the electrical commissioning of CM product and BOP (balance of Plant) equipment. Prepare technical reports documenting commissioning and other field service-related activities. Provide support to the EPD Contract Service Team to ensure duties and responsibilities with customers are fulfilled per contractual agreements. Perform Operation and Maintenance Management activities of Power Plants. Ensure high opportunity CM product support problems are identified, and solutions are created through appropriate departments. Resolve customer complaints. Act as the end point for customer disputes. Collect engineering data, provide interpretation and support for CPI team. Identify solutions and further product support. Coordinate day-to-day field service activities between engine dealers, field personnel and other departments. Resolve engine electrical and electronic components issues and provide technical assistance to EPD parts and service providers, expediting repair work and parts shipments. Provide hands on field support to customers and end users with diagnosis and repair of electrical and electronic components related to CAT Motoren scope of supply at customer sites. Determine product issues considering circumstances of the failure and commercial impact if the failure is not within warranty and policy guidelines in making decisions on repair work and/or product replacements. Provide product / procedure training and field support where OEM is unable to address them. Create Service letters, Product improvement Programs, and provide technical assistance and counseling to service groups, and other support groups. Liaise between the field and engineering, quality control and manufacturing departments for product problems and initiate action and resolution. Supervise complex /turnkey power plant projects. Support civil / mechanical / plant erection and act as customer contact throughout erection and commissioning ensuring projects meet customer expectations. Make technical decisions according to CAT technical specifications, support or reject technical issues at site. Attend site meetings, overall commissioning and/or erection documentation. Attend monthly meetings, monthly reposts, change orders, approving invoices, and preparation of customer invoices. REQS: This position requires a Bachelor’s degree, or foreign equivalent, in Electrical Engineering or a related field and 5 Years of experience in Electrical Power Generation and Distribution or related occupation. Additionally, the applicant must have employment experience with: (1) CM product and services; (2) Application guidelines, failure analysis and troubleshooting; (3) EPD Service and Warranty system; (4) Customer and Dealer coordination; and (5) 4-stroke engine technology with focus on spark ignited, lean burn gas engines. Travel: 70%-80% domestic and international. Summary Pay Range:  $136,802 - $143,520 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience.  Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

        * These benefits also apply to part-time employees

Applicants who are interested in this position should apply via www.caterpillar.com/careers, search [Field Service Electrical Engineer / R0000297029] # LI-DNI

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

March 20, 2025 - July 20, 2025

Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer.  All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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