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Wolt

On-demand delivery platform for food

Latvian Speaking Support Associate

Customer SupportPosted on Nov 6
Part-timeRiga, Latvia€10.14 - €10.63 /hr

About the Job

Requirements

  • Communicate effectively with a personal touch and have a customer-focused, team-oriented mindset.
  • Learn quickly, multitask, and work in a fast-paced environment.
  • For the part-time role, work evening shifts from 18:00 to 22:00 five days a week and be available on weekends.
  • Work on-site at the Riga office Monday through Friday, with remote work from home available on weekends.
  • Be fluent in Latvian and have professional working proficiency in English.

Responsibilities

  • Support customers, courier partners, and venues via live chat and phone.
  • Help ensure delivery operations run smoothly.
  • Develop the support function together with the support team and other teams within Wolt.

About the Company

Wolt

On-demand delivery platform for food

Wolt is an on-demand delivery platform based in Helsinki that connects customers with local restaurants and stores to deliver food and other goods. How it works: users order via a mobile app or platform, and Wolt’s technology routes orders to nearby couriers who are independent contractors. Couriers pick up items from partners and deliver them to customers; the app handles payments, including delivery fees, service charges, and commissions for partners, with customers able to tip couriers directly. Differences from competitors: Wolt combines a broad network of partner restaurants and stores with a route-optimizing platform, offers flexible earnings for couriers, and supports tipping through the app, all aimed at making deliveries quick and convenient. Goal: to provide a seamless, efficient delivery experience by leveraging technology to optimize routes and timing.

Company size
10,001+
Company stage
Acquired
Total funding
$821.3M
Headquarters
Helsinki, Finland
Founded
2014

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