Full-Time

Implementation Manager

Confirmed live in the last 24 hours

Shopmonkey

Shopmonkey

51-200 employees

Cloud-based management software for auto repair shops

Automotive & Transportation
Enterprise Software

Compensation Overview

$67k - $70kAnnually

+ Bonus + Equity

Entry, Junior

San Francisco, CA, USA + 2 more

More locations: Cedar Park, TX, USA | Novato, CA, USA

Hybrid role with in-office expectations 2 days/week in Marin County, California or Cedar Park, Texas.

Category
Customer Success Management
Sales & Account Management
Required Skills
Customer Service
Requirements
  • Have at least 2+ years of relevant experience preferred or automotive industry knowledge and experience
  • Have a clear, professional, friendly and informative communication style
  • Fluent in both English and Spanish
  • Enjoy creative problem solving and taking on new challenges
  • Have exceptional project management skills with a proven ability to multi-task
  • Are self-directed learners and highly motivated to succeed
  • Thrive in a dynamic & collaborative startup environment, and are comfortable with ambiguity
  • Adapt quickly to changing priorities and evolving customer needs
  • Have a related education background (Bachelor’s degree preferred)
  • Are familiar with a SaaS business models and tools
  • Have a true appreciation for cars and/or are familiar with the automotive industry!
Responsibilities
  • Serve as the main point of contact during a customer’s implementation process
  • Deliver top tier customer service and support across all product areas
  • Assist in training customers to ensure the successful beginning of a new customer journey
  • Coordinate deliverables with various internal departments
  • Communicate thoughtful, customized solutions that help customers move forward and grow their business
  • Learn all about the Shopmonkey product suite and automotive industry

Shopmonkey offers a cloud-based software solution that helps auto repair shops manage their operations, including jobs, estimates, and parts inventory. The platform integrates with QuickBooks for seamless data syncing and provides tools for customer communication, digital inspections, and appointment scheduling. Unlike its competitors, Shopmonkey focuses on a subscription model tailored specifically for various types of auto repair businesses. The company's goal is to enhance efficiency and profitability for its clients in the automotive service industry.

Company Stage

Series C

Total Funding

$107M

Headquarters

San Jose, California

Founded

2016

Growth & Insights
Headcount

6 month growth

7%

1 year growth

10%

2 year growth

3%
Simplify Jobs

Simplify's Take

What believers are saying

  • The integration with AutoTechIQ expands Shopmonkey.io's capabilities and market reach, enhancing its value proposition.
  • Shopmonkey.io's subscription-based model ensures a steady revenue stream, allowing for continuous platform improvements and customer support.
  • The platform's comprehensive features, from inventory management to appointment scheduling, can significantly boost operational efficiency and profitability for auto repair shops.

What critics are saying

  • The competitive landscape in auto repair shop management software is intensifying, with new entrants like ServiceUp offering expedited payment processing features.
  • Reliance on third-party integrations, such as QuickBooks, could pose risks if these partnerships face disruptions or changes.

What makes Shopmonkey unique

  • Shopmonkey.io offers a comprehensive, cloud-based solution specifically tailored for auto repair shops, unlike generic business management software.
  • The platform's integration with QuickBooks and other tools like VIN lookup and digital inspections provides a seamless, all-in-one experience for auto repair businesses.
  • Shopmonkey.io's focus on customer communication and secure payment options sets it apart in the auto repair software market.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Flexible scheduling

Health, dental, vision & wellness

Home office perks

401k

Equity

Flexible PTO

Career growth

Self development

Social & charity events