Dispensary Sales Associate

DISPENSARY SALES ASSOCIATE (BUDTENDER)

The Garden Dispensary

Retail Operations

Part-Time

Evenings, Weekends & Holidays

Position Summary

The Dispensary Sales Associate (Budtender) is a customer-facing retail professional responsible for creating an exceptional, compliant, and educational dispensary experience for medical and adult-use customers. This position combines product knowledge, consultative selling, transaction accuracy, and operational execution while following all applicable Division of Cannabis Control (DCC) requirements and company standards.

Essential Duties & Responsibilities

Customer Experience & Sales

·  Welcome every customer with professionalism, urgency, and a service-first mindset.

·  Verify required identification and, when applicable, patient registration before completing transactions.

·  Use thoughtful discovery questions to understand customer needs, preferences, experience level, and budget.

·  Educate customers on available product categories, cannabinoids, formats, potency, and responsible use within the scope of the role.

·  Recommend products confidently and accurately while supporting store sales goals, average order value, units per transaction, promotions, and loyalty initiatives.

·  Process transactions accurately through the point-of-sale system and handle cash and other approved payment methods according to company policy.

·  Resolve routine customer concerns professionally and escalate issues to leadership when appropriate.

Compliance & Transaction Accuracy

·  Maintain an active Ohio Dispensary Employee License and comply with all DCC rules, company policies, and required training.

·  Complete sales and dispensing transactions accurately and maintain required records in approved state tracking and POS systems.

·  Follow purchase-limit, identification, product-handling, security, privacy, and recordkeeping requirements.

·  Protect confidential customer and patient information and follow company privacy procedures.

·  Immediately report suspected diversion, suspicious activity, transaction discrepancies, safety concerns, or compliance issues to leadership.

·  Follow all cash-handling, drawer accountability, discount, refund, and transaction-correction procedures.

Store Operations & Team Support

·  Maintain a clean, organized, secure, and customer-ready sales floor, reception area, fulfillment area, and assigned workstations.

·  Assist with stocking, merchandising, labeling, order fulfillment, product organization, and other inventory-support activities as assigned.

·  Complete opening, closing, daily cleaning, and operational checklists accurately and on time.

·  Maintain current product, promotion, policy, and SOP knowledge by actively participating in meetings and training.

·  Communicate effectively with peers and leaders and contribute to a respectful, accountable, and collaborative team environment.

·  Demonstrate dependable attendance, punctuality, schedule flexibility, and readiness to support business needs.

·  Perform other duties reasonably assigned in support of safe, compliant, and efficient dispensary operations.

Qualifications

·  Must be at least 21 years of age.

·  Must hold or be eligible to obtain the required Ohio Dispensary Employee License.

·  High school diploma or GED required.

·  Retail, hospitality, sales, or other customer-facing experience preferred.

·  Strong communication, interpersonal, active-listening, and customer-service skills.

·  Comfortable learning cannabis products, retail technology, compliance requirements, and sales processes.

·  Basic math, computer, POS, and cash-handling skills.

·  Must successfully complete required background checks and all company and DCC-compliant onboarding requirements.

·  Ability to work in a fast-paced environment while maintaining accuracy, professionalism, and attention to detail.

Physical & Scheduling Requirements

·  Ability to remain standing or walking for extended periods during a scheduled shift.

·  Ability to lift and carry up to 25 pounds and perform routine bending, reaching, and stocking activities.

·  Manual dexterity and visual attention sufficient to operate registers, scan products, handle cash, and read product labels.

·  Must be available to work a flexible retail schedule that may include evenings, weekends, holidays, and peak business periods.

Performance Expectations

·  Deliver a consistent, welcoming, and educational customer experience.

·  Maintain transaction accuracy and strict compliance with company and regulatory requirements.

·  Support store sales and customer-engagement goals through knowledgeable recommendations and effective execution of promotions.

·  Complete required training and maintain working knowledge of products, policies, SOPs, and operational updates.

·  Demonstrate accountability, teamwork, reliability, and professional communication.

Why Join The Garden

Join a growing Ohio cannabis retail team focused on customer experience, education, operational excellence, and career development. Team members gain hands-on industry experience, ongoing training, and opportunities to grow as the organization expands.

Equal Employment Opportunity

The Garden Dispensary is committed to providing equal employment opportunities in accordance with applicable law. Employment decisions are based on business needs, job requirements, and individual qualifications.