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Ruby Hotels

European lean-luxury lifestyle hotel operator

Hotel Operations Manager - New Opening

Food & Beverage Operations ManagementUpdated on Nov 11
Full-timeValletta, MaltaIn-person

About the Job

Requirements

  • Completed professional training in the hotel industry and/or a degree in hospitality or business administration.
  • Experience in an operational leadership role or a similar position in lifestyle hospitality or gastronomy.
  • Good knowledge of point-of-sale (POS) systems, property-management systems (PMS), and business management.
  • Fluent in English.
  • Able to lead teams and communicate effectively with guests and colleagues.

Responsibilities

  • Lead the team through coaching and regular feedback sessions, support professional and personal development, and foster a positive team atmosphere.
  • Prepare duty and holiday schedules, maintain smooth work processes, and question existing processes where appropriate.
  • Manage daily operations, participate in hands-on work, lead briefings, and demonstrate exceptional service.
  • Implement internal styles and quality standards.
  • Support the Hotel Manager in recruiting talent and building a strong team.
  • Handle monthly closings, inventories, invoice control, payroll preparations, and regular orders for food and beverage and operating supplies.
  • Monitor compliance with HACCP, occupational safety, fire protection, and other legal regulations.
  • Collect, analyze, and respond to guest feedback, concerns, and complaints, and find solutions that encourage guests to return.

About the Company

Ruby Hotels

European lean-luxury lifestyle hotel operator

Ruby Hotels operates urban lifestyle hotels and Ruby Workspaces across Europe, offering lean luxury with high-quality essentials and fewer services. Its hotels are built in prime city-center locations and often converted from offices or retail spaces, using modular construction and automated, centralized back-end processes with self-service check-in. This approach keeps costs down and spaces design-led, delivering stylish rooms with good beds and features while avoiding expensive amenities like full-service dining. The goal is to provide premium, accessible stays and flexible workspaces, and to scale the concept globally, a path evidenced by its acquisition by IHG and ongoing expansion.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
Munich, Germany
Founded
2013

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