Manager: Security Cloud Solution Architecture

With over 17,000 employees worldwide, the mission of the Customer Success Unit (CSU) is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. 

 We are recruiting for a Cloud Solution Architect (CSA) Manager, specialising in Security, who is passionate about leading a team of technical architects who drive our customers’ AI security transformation. This is a people management role with accountability for a portfolio of customers and a portion of the Microsoft business results. 

 Microsoft’s mission is to empower every person and every organisation on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Please note the location for this role is Paddington, London. 

• You will lead your team to deliver customer objectives & Microsoft Security business targets. Lead them through change using the Demonstrated Capabilities framework and deliver positive Customer Satisfaction, and coach them to become trusted advisors to customers and partners, by leveraging Security expertise across M365 and Azure to enable defined Customer Success Plan outcomes. 

• You will coach the team to understand customer objectives and how Unified accelerates value realization and guide team to drive positive Customer Satisfaction & share feedback/insights from customers/partners.​ 

• You will coach the team to develop opportunities driving Customer Success business results by working with technical decision makers ensuring they understand Microsoft's security value proposition and get value from their investment in Microsoft technology through deep business understanding of security solution plays and customer scenarios. 

• You will coach the team to identify resolutions to issues blocking go-live of customer success projects by leveraging security technical subject matter expertise. Support them to lead technical conversations with customers to drive value from their MS investments, by delivering all work according to MS best practices and policies and using repeatable Intellectual Property (IP) and run your business and develop your team to meet customer needs and Microsoft business targets. Coach team to deliver according to MS best practices & using repeatable Intellectual Property (IP). ​ 

• ​​​You will foster a continuous self-learning culture and drive technical intensity, driving team to enable customers to realize desired business outcomes, with a focus on AI innovation. Model impactful community engagement and coach team to contribute to repeatable IP.  

• You will leverage your ability to apply principles, systems, tools, and strategic insights to sustainably improve key performance metrics (KPIs) and drive operational efficiencies and coach the team on situational fluency (Interpersonal Flexibility) by studying your customer, understanding the situation, "reading the room" and reacting accordingly as you coach the teams on how and when to pivot customer/ internal conversations based on what you observe in your environment. 

• You will leverage the breadth of your technical experience and knowledge in foundational security, foundational AI, architecture design, with depth Subject Matter Expertise in security to deliver the end-to-end security story for Microsoft, highlighting the value proposition using your experience in security and expertise around related technologies and concepts such as AI Security, Agentic Security,  Zero Trust, threat management, SOC monitoring (SIEM / SOAR), and Extended Detection & Response (XDR) + SIEM, Cloud Security, and Identity. 

• Awareness and understanding of Microsoft’s Secure Future Initiative (SFI) is imperative to help customers understand Microsoft continued commitment to Cyber Security.

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting 

• OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting 

• OR equivalent experience 

• Experience working in a customer-facing role (e.g., internal and/or external) 

• Experience Leading technical projects, teams, or functions 

• Technical Certification in Cloud (e.g. Microsoft Security, Azure, Amazon Web Services, Google, security certifications) 

• People management experience, including managing consultant practice managers, technical sales managers and/or technical architect managers