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H&M

Global fast-fashion retailer of affordable clothing

Floor Manager

Retail Store ManagementConfirmed live in the last 24 hours
Full-timeHanam-si, Gyeonggi-do, South KoreaIn-person

About the Job

Requirements

  • Understanding of the factors needed to provide an excellent customer experience.
  • Retail or customer-service experience.
  • Ability to communicate effectively in Korean.
  • Ability to lead a team or support team members’ growth in ways that contribute to improved sales.
  • Ability to provide constructive feedback and support team members’ development.
  • Ability to manage multiple tasks efficiently and prioritize work as business conditions change.
  • Ability to understand customer needs and business requirements, make sound independent judgments, and solve problems effectively.

Responsibilities

  • Provide customers with an excellent shopping experience through styling suggestions and expert product knowledge.
  • Analyze sales data and collaborate with the Store Manager to achieve the assigned department’s sales targets and maximize performance.
  • Coach and lead the Sales Advisor team to provide a high level of customer service.
  • Participate in recruitment and support the onboarding and training of new employees.
  • Work with the Store Manager to identify promising talent and support team members’ coaching and development.
  • Manage day-to-day store operations and ensure operating standards are followed.
  • Represent the brand by communicating its values and providing customers with a consistent brand experience.
  • Take responsibility for store operations and perform necessary decision-making and duties when the Store Manager is absent.

About the Company

H&M

Global fast-fashion retailer of affordable clothing

H&M is a global fashion retailer that sells affordable, trendy clothing and accessories for men, women, teens, and children through both online and physical stores. The company works by maintaining a fast, efficient supply chain to bring runway-inspired styles to customers quickly and at competitive prices, supported by large-scale production and a broad global footprint. It differentiates itself with its extensive international reach, ability to offer a wide range of products for the whole family at low prices, and a focus on sustainability, including eco-friendly lines and recycling programs. The goal is to provide fashionable, quality apparel at accessible prices to a diverse customer base around the world while reducing environmental impact through responsible practices.

Company size
10,001+
Company stage
IPO
Headquarters
Stockholms kommun, Sweden
Founded
1947

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