Jira and Business Process Specialist

Overview

Keysight is a mission-critical design enablement partner for organizations solving the world’s most complex engineering challenges. With deep engineering expertise and leading design, emulation, and test solutions, our ~16,800 employees help customers in over 100 countries accelerate innovation across communications, automotive, energy, quantum, aerospace and defense, semiconductor, and artificial intelligence markets. Learn more about what we do.

At Keysight, people come together to explore new ideas, challenge what's possible, and advance the technologies defining the future. Here, you'll find opportunities to do your best work, take your career further, and thrive in an award-winning culture. Learn more about our benefits.

About the Job

Help our development teams work more effectively by improving the processes, tools, and reporting they use every day. In this role, you will be the business focal point for Jira, translating team needs into workflows, automations, and dashboards that give stakeholders clear visibility into project progress and performance.

Alongside supporting our existing Jira and Power BI reporting, you will explore ways to combine information from other business applications and use AI tools to improve analysis, reporting, and process efficiency. This role offers scope to grow as the division’s needs and technologies evolve.

About the Team

You will support the Protocol Centre of Excellence development organisation, working closely with the Chief of Staff, management, development teams, and IT. Based in Málaga, you will collaborate with stakeholders across the division to improve tool adoption, reporting, and day-to-day processes.

Responsibilities

• Design and improve Jira workflows, transitions, fields, screens, permissions, roles, boards, sprints, and dashboards to meet development-team needs.
• Translate business requirements into documented Jira configuration proposals and coordinate implementation with IT.
• Design, test, deploy, and maintain complex Jira automations, resolving issues and incorporating user feedback.
• Maintain Jira and Power BI dashboards and data models, publish weekly reporting snapshots, and answer stakeholder questions.
• Develop metrics and dashboards using information from Jira and other applications to communicate project status and performance.
• Investigate data synchronisation and refresh issues across the reporting chain and work with IT to resolve them.
• Support Atlassian Cloud transformation by adapting configurations, automations, metrics, and dashboards and participating in acceptance testing.
• Create and maintain Confluence documentation, training materials, and recorded sessions to support changes and new-team onboarding.
• Provide Jira process support, promote best practices, and maintain access groups for Jira and related Atlassian tools.
• Maintain SharePoint access and document libraries supporting the organisation.
• Explore and apply AI tools and new reporting approaches to improve data analysis, process efficiency, and visibility.

Qualifications

Required Qualifications

• Hands-on experience with Jira administration and configuration design, including workflows, transitions, fields, screens, permissions, roles, boards, and dashboards.
• Experience designing, testing, and troubleshooting complex Jira automation rules.
• Ability to translate business needs into practical process improvements and clear configuration requirements for IT.
• Experience analysing data and creating reports or dashboards, with strong Excel skills.
• Strong interpersonal, documentation, and presentation skills, with the ability to explain complex processes clearly and support users.
• A proactive, service-oriented approach, with the adaptability and motivation to learn new tools and expand into AI-supported analysis and reporting.

Nice to have Qualifications

• Power BI dashboard development, Power Query, data modelling, and DAX measures.
• PostgreSQL querying and experience combining data from multiple business applications.
• Experience using AI tools for data analysis, reporting, or process automation.
• Experience supporting Atlassian Cloud migrations, configuration testing, and user adoption.
• Confluence and SharePoint administration, web page maintenance, and user-training experience.
• Experience supporting software or engineering development teams; familiarity with PCOE or Prisma Jira configurations is an advantage.

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