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Edenred

Digital payments platform for employee benefits

Tax Service Specialist

Customer ExperienceUpdated on Nov 10
Full-timeNo salary listed

About the Job

Requirements

  • Successful completion of commercial vocational training or an equivalent qualification.
  • Several years of professional experience in customer service.
  • Confident use of standard Microsoft Office programs.
  • Strong understanding of processes and numbers, with an analytical and solution-oriented approach.
  • High customer orientation and very good written and spoken German and English.

Responsibilities

  • Support sales units with questions about tax-service products and serve as a subject-matter contact for VAT and mineral-oil tax refunds.
  • Process and administer refund contracts, and coordinate complaints with service partners and the finance department.
  • Define and optimize processes in close collaboration with partners, sales and Customer Excellence.
  • Assist with the introduction of new processes and products, and ensure high service standards through quality management.
  • Independently handle financial tasks after refunds are paid out, create training materials and onboard new employees.

About the Company

Edenred

Digital payments platform for employee benefits

Edenred provides a digital services and payments platform for the working world, connecting 60+ million users, 2+ million merchants, and nearly 1 million corporate clients across 45 countries. Its offerings cover employee benefits (like Ticket Restaurant), mobility services, employee engagement tools, and corporate payment instruments, all delivered through a digital platform and apps that often integrate with mobile wallets and partner services. It differentiates itself by its global scale, broad range of benefits and payments solutions, and a track record of France-specific innovations (virtual Ticket Restaurant, braille restaurant cards, Edenred Télétravail, and Edenred+). Its goal is to simplify daily life for employees, improve well-being, attract talent, and boost company performance by making benefits and payments seamless.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1983

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